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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493001830
Report Date: 12/16/2021
Date Signed: 12/17/2021 08:58:45 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/19/2021 and conducted by Evaluator Yang Yang
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20211019160418
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
493001830
ADMINISTRATOR:RICHARDSON,KYLIEFACILITY TYPE:
830
ADDRESS:6150 STATE FARM DRIVETELEPHONE:
(707) 584-0124
CITY:ROHNERT PARKSTATE: CAZIP CODE:
94928
CAPACITY:32CENSUS: 27DATE:
12/16/2021
UNANNOUNCEDTIME BEGAN:
02:14 PM
MET WITH:Megan Brown, Interim Center DirectorTIME COMPLETED:
03:59 PM
ALLEGATION(S):
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Staff did not follow infant’s feeding plan
INVESTIGATION FINDINGS:
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A follow-up complaint investigation visit was made today by Licensing Program Analyst (LPA), Y. Yang to deliver complaint investigation findings. Previous investigation visits were made to the facility by the LPA on 10/26/21 and 11/23/21. It was alleged that the facility did not follow an infant’s feeding plan. Specifically, it was alleged that on 10/12/21, child C1 was sent to the center with two bottles of breast milk that were not consumed by the child because staff did not follow the infant’s feeding plan.

The LPA met with the center’s interim director Megan Brown today at 02:30pm discuss the complaint finding. A follow-up tour of the facility was conducted at 02:45pm. There were 27 infants present at the facility. During the LPA’s initial visit to the facility on 10/26/2021, the center’s interim director, Megan Brown was not present at the facility. The LPA was greeted by the facility’s district manager, Jennifer Liu. District manager Liu stated that the facility and all infant care staff members are required to follow an infant’s feeding plan as it is written. The LPA met with interim center director Megan Brown (staff S1) on 11/23/21 at 02:18pm to discuss the allegation. Brown denied the allegation. Brown stated that on the day of the alleged incident, child C1 was sent to the facility with two bottles of milk in the morning. Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 01-CC-20211019160418
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 493001830
VISIT DATE: 12/16/2021
NARRATIVE
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Brown stated that C1 was offered a bottle at 11:00am according to their feeding plan. Brown stated that the child refused their first bottle; it was reoffered later that hour by the child’s teacher. Brown stated that the child refused the same bottle again for the second time that hour. Brown stated that solid foods were also provided to the child throughout the day in addition to the bottle of milk that was offered. Brown stated that if a child initially refuses their bottle, the facility policy is to revisit the same bottle within an hour. Brown stated that once that hour has passed, the bottle can no longer be offered. Brown stated that on the day of the alleged incident, child C1 was signed out by their authorized representative before 04:00pm. Brown stated that per the infant’s feeding plan created by the child’s authorized representative, the afternoon feeding times are listed at 4:00pm and 06:45pm. Brown stated that if child C1 was present at the facility at 04:00pm, C1’s second bottle of milk would have been offered.

Staff member S2-S5 were interviewed on 10/26/21 beginning at 02:09pm. Staff members all corroborated the interim center director’s statements. Staff members all stated that infant feeding plans are followed as it is written. Staff members that were familiar with or have worked with C1 stated that they did not observe any instances where C1’s feeding plan was not followed. Staff members stated that they did not have any concerns about the level of care being provided at the center and all stated that they believe that infant needs are being met at the center.

Based on available information and interviews conducted, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is unsubstantiated. All licensing reports are public information and must be made available upon request for at least three years. This report was read and reviewed with the facility’s interim center director, Megan Brown. There were no Title 22 deficiencies cited during today's inspection. Appeal rights were provided.

SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 2