493001830-2-6-2024-01-CC-AHON-D28UP7-20240207144500

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 493001830
Report Date: 02/06/2024
Date Signed: 02/06/2024 04:31:33 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/16/2023 and conducted by Evaluator Yang Yang

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20231116080818

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	493001830
ADMINISTRATOR:	PEPPER, ALEXANDRIA		FACILITY TYPE:	830
ADDRESS:	6150 STATE FARM DRIVE		TELEPHONE:	(707) 584-0124
CITY:	ROHNERT PARK	STATE: CA	ZIP CODE:	94928
CAPACITY:	40	CENSUS: 11	DATE:	02/06/2024
		UNANNOUNCED	TIME BEGAN:	03:12 PM
MET WITH:	Alexandria "Alex" Pepper		TIME COMPLETED:	04:29 PM

ALLEGATION(S):

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Staff did not prevent daycare child from being bit by another child.

INVESTIGATION FINDINGS:

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A follow-up complaint investigation visit was made today by Licensing Program Analyst (LPA), Y. Yang to deliver complaint investigation findings. Previously, investigation visits were made to the facility by the LPA on 11/16/23, 12/07/23, and 01/26/24. It has been alleged that the facility staff are not preventing a daycare child from being bitten while in care. Specifically, it was alleged that child C1 was bitten on several occasions while in care due to a lack of care and supervision.

During the initial investigation visit to the facility on 11/16/23, the LPA met with the center director, Alex Pepper to discuss the allegation. Pepper stated that she acknowledges that child C1 was bitten on three occasions while in care but states that the bites were not caused by a lack of care and supervision. Pepper stated that classroom staff observed all three bite incidents involving C1 and immediately redirected the child who performed the biting and then rendered first aid to C1. Pepper stated that the bites often happened quickly and without any precipitating factors. (Continued on LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 02/06/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20231116080818

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 493001830
	VISIT DATE: 02/06/2024

NARRATIVE

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Pepper stated that teachers are aware of which children are teething and/or have a bite behavior. Pepper stated that additional supervision and shadowing is provided to the children that are known to bite others. Pepper stated that children are placed on a behavior plan if necessary to address biting behavior or other behaviors. Pepper stated that any time a child is bitten by another child, the incident is documented, and the guardians of both children are notified electronically via the KinderCare app and on an “ouch report” that is filled out and sent home with the child.

During the investigation, the LPA made unannounced site visits to make observations in the classrooms and interview staff. The LPA did not observe any evidence of a lack of care and supervision in any of the classrooms during the unannounced visits. The LPA reviewed the center’s care and supervision, behavior, and bite policies with the center director. Staff members S1-S6 were interviewed regarding the allegation. The interviews corroborated the center director’s statements.

Although it was corroborated that child C1 sustained bites on multiple occasions while in care, based on available information, there is not a preponderance of evidence to prove that the bites were due to care and supervision violations. Therefore, the allegation is determined to be unsubstantiated at this time. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the facility’s director, Alex Pepper. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today’s date.

SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 02/06/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2024

LIC9099 (FAS) - (06/04)

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