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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493001831
Report Date: 10/12/2021
Date Signed: 10/13/2021 10:58:57 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/13/2021 and conducted by Evaluator Yang Yang
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20210713142827
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
493001831
ADMINISTRATOR:RICHARDSON,KYLIEFACILITY TYPE:
850
ADDRESS:6150 STATE FARM DRIVETELEPHONE:
(707) 584-0124
CITY:ROHNERT PARKSTATE: CAZIP CODE:
94928
CAPACITY:96CENSUS: 26DATE:
10/12/2021
ANNOUNCEDTIME BEGAN:
01:52 PM
MET WITH:Megan Brown, Interim Center DirectorTIME COMPLETED:
04:53 PM
ALLEGATION(S):
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-Facility is in disrepair
-Facility did not meet children's needs
-Facility did not provide safe enviornment for children in care
INVESTIGATION FINDINGS:
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A follow-up complaint investigation visit was made today by Licensing Program Analyst (LPA), Y. Yang to deliver complaint investigation findings. Previous investigation visits were made to the facility by the LPA on 07/21/21 and 09/21/21. It was alleged that the facility is in disrepair, that the facility did not meet children’s needs, and that the facility did not provide a safe environment for children. Specifically, it was alleged that there is a cracked, laminate glass window in a preschool classroom. It was also specifically alleged that the facility did not have enough washable sheets for cots used by napping children, that there are moldy ceiling tiles in a preschool classroom, that cleaning chemicals are accessible to children in care, that there was an outdoor outlet on the play yard with exposed wiring, and lastly, that there was a wasp nest located inside the hollow part of the plastic play structure resulting in an unspecified number of children being stung.

The LPA met with the center’s interim director Megan Brown today at 02:20pm discuss the complaint findings. A follow-up tour of the facility was conducted at 02:25pm. There were 26 children present at the facility.
Continued on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 10/12/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/12/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 01-CC-20210713142827
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 493001831
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/12/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/15/2021
Section Cited
CCR
101238(a)
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Building and grounds. The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.

This requirement was not met as evidenced by: based on the LPA's observations on 07/21/21 at 11:29am and information obtained from staff interviews, the center did not repair a cracked window and water damaged and moldy ceiling tiles in the "pre-k" room in a timely manner. In addition, the center did not take appropriate measures to keep the center free of wasps, which resulted in numerous children being stung while on the play yard. Lastly, the center did not ensure that all power receptacles at the facility are in good repair. Staff interviews revealed that a power receptacle located in an accessible area of the play yard had exposed electrical wiring.

This poses a potential health and safety risk to the children in care.
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This deficiency was cleared during today's follow up inspection. The facility has replaced the two damaged ceiling tiles, repaired the cracked window in the "pre-k" classroom, and has repaired the damaged power receptacle in the play yard using a blank wall plate. Interim center director Megan Brown also stated that an exterminator visited the facility on 07/15/21 to eradicate the wasp nest. Interim director Brown provided the LPA with a work order receipt. The LPA provided interim director Brown with resources and reading materials from the EPA's Integrated Pest Management site on the topic of bees and wasps and schools.
Type B
10/15/2021
Section Cited
CCR
101239.1(c)
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Napping equipment. Each cot or mat shall be equipped with a sheet to cover the cot or mat and, depending on the weather, a sheet and/or blanket to cover the child.

This requirement was not met as evidenced by: based on the LPA's observations on 07/21/21 at 11:50am and information obtained from staff interviews, the center did not ensure that all napping children had washable sheets on their nap cots. This poses a potential health and safety risk to the children in care.
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This deficiency was cleared during today's follow up inspection. Interim director Megan Brown stated that the center has purchased additional sheets for children's cots to ensure that there are extras on hand in the event they are needed. Interim director Brown stated that the facility has implemented a laundry schedule for each classroom to ensure that the sheets from each classroom are washed and dried on a scheduled basis and are available by nap time.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 10/12/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/12/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 01-CC-20210713142827
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 493001831
VISIT DATE: 10/12/2021
NARRATIVE
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During the LPA’s initial visit to the facility on 07/21/2021, the LPA met with center director Kylie Richardson (staff S1) at 11:25am to discuss the allegations. Richardson denied the allegations that the facility did not meet children’s needs and that the facility did not provide a safe environment for children in care. Richardson, however, acknowledged that the center had several physical plant related issues that it was addressing or already addressed that did not pose an immediate health and safety threat to the children in care. During the initial investigation visit, a facility tour was provided by the director at 11:25am. The LPA toured and inspected all preschool classrooms and all outdoor areas used for childcare. During the complaint investigation, interviews with facility staff were conducted. Staff member S2 was interviewed on 07/21/21 at 11:55am. Staff member S3 was interviewed on 07/26/21 at 04:11pm and staff S4-S5 were interviewed on 09/21/21 beginning at 12:01pm.

While on a tour of the “pre-k” classroom on 07/21/21 at 11:29am, the LPA observed a laminate glass window in the room that had an “impact crack” in the shape of a spiderweb, approximately one foot in diameter and approximately five feet off the ground. According to staff that were interviewed during the investigation, the window was damaged after a child threw a toy at it around March 2021. In addition, the LPA also observed two, textured ceiling tiles in the same classroom that displayed evidence of water damage and mold growth. The LPA observed that children’s nap cots were arranged directly underneath the tiles. At 11:50am, the LPA toured a second classroom called the “preschool” room and observed that several napping children did not have washable sheets on their cots. Director Richardson stated that the facility maintains enough sheets on hand to accommodate each napping child, however, not all sheets are washed or dried in time for nap time.

On 07/21/21, the LPA inspected the facility’s side yard, which is situated between the infant play yard and the main play yard. It was alleged that there was an outdoor power receptacle in the north-east corner of the yard with exposed wiring. The LPA identified the power receptacle and observed that the power receptacle has since been repaired and covered using a blank wall plate that was secured to the junction box with two screws; no exposed wiring was observed. Interviews with facility staff during the investigation revealed that a staff member discovered the faulty power receptacle and used a combination of clear packing tape and electrical tape to cover the receptacle as a temporary fix. Staff reported that although the immediate area near the power receptacle was blocked off, children were permitted to continue utilizing the play yard while the facility waited for the power receptacle to be properly repaired. Staff interviewed reported that it took several days for a KinderCare maintenance person to repair the power receptacle.

Continued on LIC9099-C

SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 10/12/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/12/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 01-CC-20210713142827
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 493001831
VISIT DATE: 10/12/2021
NARRATIVE
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During the LPA’s initial investigation on 07/21/21 and follow-up visits on 09/21/21 and 10/12/21, the LPA did not observe any evidence of a wasp nest in the facility’s outdoor play yards. According to staff members S1-S4, all stated that they were aware of the nest inside the hollow space of the plastic play structure and either observed or learned about multiple children being stung while on the play yard. Several staff members stated that they reported the nest to director Richardson, who then reached out to an exterminator. Staff reported that children were permitted to continue utilizing the main play yard and play structure while the facility waited three days for an exterminator to eradicate the nest; this resulted in several other children being stung. Director Richardson estimates that nine children that were stung in total.

During the LPA’s follow-up visit to the facility on 09/21/21, the LPA observed that the two ceiling tiles in the “pre-k” that showed signs of water damage and mold and the cracked window in the classroom were replaced. On 09/21/21 and 10/12/21, the LPA observed that all napping children at the center had washable sheets on their nap cots.

Staff S1-S5 all stated that they have not observed any cleaning chemicals that were accessible to children in care. Staff interviewed stated that cleaning chemicals are either placed up high where it is inaccessible to the children, in an off-limits area, or in a latched cabinet. During the LPA’s initial visit on 07/21/21 and follow up visits on 09/21/21 and 10/12/21, the LPA did not observe any child accessible cleaning chemicals in any of the classrooms. Although there was not a preponderance of evidence to support that cleaning chemicals are accessible to children at the facility, the allegation that the facility did not provide a safe environment for the children in care is being substantiated due to the other parts of the allegation that are substantiated that includes the cracked, laminate window and water damaged and moldy ceiling tiles in the “pre-k” classroom and the wasp nest on the playground that resulted in numerous children being stung on different days.

Based on the investigating LPA’s observations on 07/21/21 and information obtained from interviews with staff, the preponderance of evidence standard has been met; therefore, the above allegations are found to be substantiated. California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D. Appeal rights were provided. An exit interview was conducted, and this report as well as the deficiencies page was read and discussed in detail with the interim center director, Megan Brown. The Notice of Site Visit shall be posted for 30 days.

SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 10/12/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/12/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 4