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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493001831
Report Date: 08/13/2025
Date Signed: 08/13/2025 04:47:01 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/13/2025 and conducted by Evaluator Yang Yang
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20250613140631
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
493001831
ADMINISTRATOR:RICHARDSON, KYLIEFACILITY TYPE:
850
ADDRESS:6150 STATE FARM DRIVETELEPHONE:
(707) 584-0124
CITY:ROHNERT PARKSTATE: CAZIP CODE:
94928
CAPACITY:96CENSUS: 33DATE:
08/13/2025
UNANNOUNCEDTIME BEGAN:
12:59 PM
MET WITH:Nicole Del CalvoTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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-Staff did not notify day care child’s authorized representative of child’s injury in a timely manner
-Staff allowed day care children with symptoms of illness to attend the facility
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Y. Yang conducted an unannounced follow-up visit to present the findings of a complaint investigation. The complaint alleged that staff did not notify a daycare child’s authorized representative of the child’s injury in a timely manner and that staff allowed daycare children with symptoms of illness to attend the facility. Specifically, it was alleged that on a certain date, child C1 was struck on the back of the head by another child with a metal water bottle, resulting in a bump, and C1’s authorized representative was not notified about it until afternoon pick-up time. Additionally, it was alleged that children with fevers and symptoms of illness—including signs consistent with hand, foot, and mouth disease—were allowed to remain in the classroom, potentially exposing other children.

Today, the Licensing Program Analyst (LPA) met with the newly appointed center director, Nicole Del Calvo, to review the investigation findings. During the initial visit on June 20, 2025, the former director, Kylie Richardson (Staff S1), was interviewed regarding the allegations. Director Richardson confirmed that Child C1 sustained a head injury around afternoon pickup time. She explained that a phone call was not made to the child's authorized representative due to the timing of the incident. (Continued on LIC9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 01-CC-20250613140631
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 493001831
VISIT DATE: 08/13/2025
NARRATIVE
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 However, she noted that the child's teacher completed a written incident report, which the authorized representative signed at pickup. Additionally, Director Richardson stated that whenever a child sustains a head injury while in care, it is the teacher’s responsibility to inform the center director or assistant director, and the front office must immediately contact the authorized representative by phone.

During a follow-up interview on July 29, 2025, Assistant Director Alex Pepper (Staff S3) provided additional details regarding the incident involving Child C1. Assistant Director Pepper stated that a staff member informed her of C1’s head injury. She described C1 as upset and tearful upon discovery, and noted that an ice pack was provided as relief for the bump on the child’s head. Assistant Director Pepper indicated that the incident occurred at approximately 4:30 p.m., coinciding with C1’s typical pickup time, and confirmed that a phone call to the authorized representative was not made due to the timing of the incident.

Director Richardson stated that the center recently had an outbreak of hand, foot, and mouth disease. She clarified that children with hand, foot, and mouth disease are allowed to return to the center either with a doctor’s note confirming recovery or if they did not have any oozing sores, and appear well enough to participate in normal activities. Director Richardson stated that if a child began showing symptoms, the classroom teacher would notify her, and she would then assess the child and contact the child’s authorized representative if necessary.
Director Richardson denied allowing sick children to be dropped off at the center. However, she stated that if a child became ill or began showing symptoms while in care, the child was allowed to remain in the classroom until they were picked up. She explained that the facility did not have a designated isolation area, and sick children were kept in the classroom with well children since exposure had already occurred. Richardson further stated that children were typically not sent home unless they had a fever of 100.4°F or higher or presented other symptoms such as vomiting or diarrhea.

A follow-up visit was conducted on July 29, 2025, during which the new center director, Nicole Del Calvo (Staff S2), was interviewed. Director Del Calvo stated that her official start date was June 23, 2025. She explained that she was unable to comment on the alleged incidents, as they occurred prior to her employment with the center. Director Del Calvo further expressed her belief that the situation involving child C1 should have been handled differently; specifically, she emphasized that, given the nature and location of the injury, C1’s authorized representative should have been notified by phone immediately after the incident rather than waiting until pickup time.
(Continued on LIC9099-C)
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 01-CC-20250613140631
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 493001831
VISIT DATE: 08/13/2025
NARRATIVE
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Since assuming her role, Director Del Calvo stated that no sick children have been allowed to attend the center. Director Del Calvo stated that staff members use walkie-talkie radios to promptly communicate any illness-related concerns to the front office. If a child becomes ill while in care, Director Del Calvo is notified, and the child is isolated from other children, awaiting pickup in the front office. Either Director Del Calvo or another teacher remains with the child during this time.

During the investigation, the LPA conducted unannounced visits on June 20, July 29, and August 6, and August 13, 2025. Interviews with staff members S2 through S15 provided corroborating evidence supporting the allegation. The majority of staff interviewed reported that, on multiple occasions, sick children remained in their classrooms with symptoms such as fever, diarrhea, vomiting, or signs of hand, foot, and mouth disease including mouth sores and rashes on the hands and feet. Several teachers expressed concern and frustration that these children were allowed to remain in the classroom for extended periods, sometimes several hours, while awaiting pickup. During the initial visit on June 20, 2025, the LPA asked Director Richardson to identify the center’s isolation area. Director Richardson stated that the center did not have one. The LPA reviewed relevant regulations with her and observed that she created an isolation area in her office during the visit.

Based on information obtained from interviews during the investigation, the preponderance of evidence standard has been met; therefore, the above allegations are found to be substantiated. California Code of Regulations, Title 22 is being cited on the attached LIC 9099-D. An exit interview was conducted, and this report was read and discussed with the facility’s director, Nicole Del Calvo. Appeal rights were provided. The Notice of Site Visit shall be posted for 30 days.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 01-CC-20250613140631
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 493001831
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/13/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/31/2025
Section Cited
CCR
101226.2(a)
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Isolation for Illness.
A center shall be equipped to isolate and care for any child who becomes ill during the day. This requirement was not met as evidenced by:
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During the initial investigation visit on June 20, 2025, Former Director Richardson created an isolation area in the main office for sick children awaiting pick up by their authorized representative. The facility's current director, Nicole Del Calvo stated that she will submit to the LPA an updated facility illness policy outlining its policies and procedures for dealing with sick children at the center.
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Based on interviews conducted with facility staff S1 through S15 during the investigation, it was corroborated that on numerous occasions, sick children remained in their classrooms with symptoms such as fever, diarrhea, vomiting, or signs of hand, foot, and mouth disease including mouth sores and rashes on the hands and feet while awaiting pick up. Former Director Richardson admitted that the facility did not have an isolation area set up for sick children. This poses a potential risk to the children in care.
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Type B
08/31/2025
Section Cited
CCR
101226(a)
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Health-Related Services.
The licensee shall immediately notify the child's authorized representative if the child becomes ill or sustains an injury more serious than a minor cut or scratch. The licensee shall obtain specific instructions from the authorized representative regarding action to be taken. This requirement was not met as evidenced by:
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Director Nicole Del Calvo stated that she will provide training to all preschool staff members regarding injury reporting procedures, follow-up actions, and incident/injury report writing. Director Del Calvo stated that she will submit proof of training including attendance sheet and topics covered to CCLD by August 31,2025.
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Based on the interviews conducted by the LPA and former center director, Kylie Richardson’s own admission on June 20, 2025, it was corroborated that the facility did not notify child C1's authorized representative of their concerns regarding a suspected head injury in a timely manner. It was corroborated through interviews that child C1 was struck on the back of the head by another child with a metal water bottle, resulting in a bump. It was further corroborated through interviews that C1’s authorized representative was not notified until pick up time that day. This posed a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/13/2025 and conducted by Evaluator Yang Yang
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20250613140631

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
493001831
ADMINISTRATOR:RICHARDSON, KYLIEFACILITY TYPE:
850
ADDRESS:6150 STATE FARM DRIVETELEPHONE:
(707) 584-0124
CITY:ROHNERT PARKSTATE: CAZIP CODE:
94928
CAPACITY:96CENSUS: 42DATE:
08/13/2025
UNANNOUNCEDTIME BEGAN:
12:59 PM
MET WITH:Nicole Del CalvoTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Staff did not follow sanitation practices for communicable diseases
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Y. Yang conducted an unannounced follow-up visit to present the findings of the complaint investigation. The complaint alleged that staff did not follow sanitation practices for communicable diseases. Specifically, it was alleged that classrooms were not disinfected after the presence of a confirmed hand, foot, and mouth disease outbreak at the center.

Today, the LPA met with the center’s newly appointed director, Nicole Del Calvo, to review the investigation findings. During the initial visit on June 20, 2025, the former director, Kylie Richardson (Staff S1), acknowledged that the center has recently experienced an outbreak of hand, foot, and mouth disease. However, Richardson denied that the facility did not follow proper sanitization practices. She stated that the center adheres to guidance from both the Sonoma County Department of Public Health and the Centers for Disease Control and Prevention (CDC) regarding cleaning, sanitizing, and disinfecting protocols for communicable diseases.
(Continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 01-CC-20250613140631
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 493001831
VISIT DATE: 08/13/2025
NARRATIVE
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According to Director Richardson, classroom surfaces are cleaned and sanitized daily by staff members. Bathrooms are regularly disinfected, and diaper-changing stations are disinfected after each use. The facility uses three distinct commercial products with color-coded bottles: red for sanitizing, green for disinfecting, and blue for cleaning glass and other surfaces. Additionally, floors in each classroom are swept, vacuumed, and mopped every day. Staff members must follow a “Classroom Cleaning Checklist” that covers food-contact surfaces, mouthed objects, restrooms, diapering areas, and general classroom spaces. This checklist is completed daily by staff.

Director Richardson stated that in the event of a communicable disease outbreak, the center intensifies its cleaning and sanitization efforts, particularly focusing on toys and other high-touch surfaces. According to Director Richardson, children are frequently reminded to wash their hands while at the center. Hard toys are cleaned with a bleach solution or disinfectant, while soft toys are washed with hot water and detergent. Children’s bedding and sheets are not shared among children and are washed using hot water and detergent. Director Richardson stated that the center ensures that children’s authorized representatives, local health authorities, and the licensing agency are notified as necessary.

During a follow-up visit on July 29, 2025, Licensing Program Analyst Y. Yang interviewed the center’s new director, Nicole Del Calvo (Staff S2), who began her role on June 23, 2025. Director Del Calvo stated that she could not comment on the alleged incident, as it occurred before her employment. Since her appointment, she reported additional confirmed cases of hand, foot, and mouth disease at the center. Director Del Calvo confirmed that the center continues to implement the same cleaning, sanitizing, and disinfecting procedures as outlined by former Director Richardson.

Throughout the investigation, the Licensing Program Analyst (LPA) conducted unannounced visits to the center on June 20, July 29, August 6, and August 13, 2025. During these visits, the LPA observed classroom conditions and interviewed staff members (S1 through S15). Interviews with staff members revealed consistent statements that aligned with the current and former center directors' accounts, providing no additional evidence to support the allegation. The LPA observed staff members cleaning classrooms and wiping down surfaces, adhering to the center's established cleaning protocols.

Based on available information and interviews conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegation is determined to be unsubstantiated at this time. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the center director, Nicole Del Calvo. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 6