493001831-11-14-2025-01-CC-MAUN-DNQVYL-20251124155117

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 493001831
Report Date: 11/14/2025
Date Signed: 11/14/2025 04:58:50 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/25/2025 and conducted by Evaluator Yang Yang

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20250825085053

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	493001831
ADMINISTRATOR:	RICHARDSON, KYLIE		FACILITY TYPE:	850
ADDRESS:	6150 STATE FARM DRIVE		TELEPHONE:	(707) 584-0124
CITY:	ROHNERT PARK	STATE: CA	ZIP CODE:	94928
CAPACITY:	96	CENSUS: 20	DATE:	11/14/2025
		UNANNOUNCED	TIME BEGAN:	01:49 PM
MET WITH:	Nicole Del Calvo, Center Director		TIME COMPLETED:	04:20 PM

ALLEGATION(S):

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-Facility staff did not report incidents to responsible parties in a timely manner
-Child sustained unexplained injuries while in care

INVESTIGATION FINDINGS:

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An unannounced follow-up investigation visit was conducted by Licensing Program Analyst (LPA) Y. Yang to present the investigation’s findings. The complaint alleged that facility staff failed to report incidents in a timely manner to responsible parties and that a child in care sustained unexplained injuries. Specifically, the allegation states that on a certain day, an unidentified preschool-age child suffered a bruise on the bridge of their nose as a result of an injury from a slide; staff were unaware of how the injury occurred and did not notify the child’s authorized representative.

Today, the LPA met with Center Director Nicole Del Calvo to discuss the findings of the investigation. During the LPA’s initial visit on October 7, 2025, Director Del Calvo was interviewed about the allegations. She denied the specific complaint allegations but acknowledged that the facility had a similar incident involving a child (referred to as “child C1”) whose circumstances closely matched the complaint. She noted, however, that she was uncertain whether the current complaint involved the same child as the child’s identity was not disclosed. (Continued on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 11/14/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20250825085053

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 493001831
	VISIT DATE: 11/14/2025

NARRATIVE

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Director Del Calvo reported that on a particular day, the authorized representative for child C1 observed a bruise and a scratch on the bridge of C1’s nose and raised questions about it. Del Calvo stated she told the representative she would check with C1’s teachers to determine whether any incident or injury had occurred in the classroom that day. Del Calvo stated that C1’s teachers responded that they were unaware of any injuries to C1 while in their care. According to Del Calvo, C1’s teacher described C1 as a sensitive child who typically cries when hurt, yet they did not hear C1 crying or report any discomfort that day. Del Calvo believes, based on the location of the mark, that another child may have swung a reusable water bottle and struck C1 in the nose. Del Calvo noted that teachers recently reminded students in C1’s classroom that reusable water bottles are not toys and should not be swung.

Director Del Calvo explained that the facility uses an in-house mobile app from KinderCare to communicate with families and provide each child’s daily report. According to Del Calvo, teachers may use the app to send general messages to the children’s authorized representatives. Written documentation is used for injuries and other “ouch-reports”: teachers complete a written form for such incidents and give it to the authorized representative the same day, typically at afternoon pick-up time. Del Calvo further noted that it is possible for a child to trip or fall in the classroom or on the playground without alerting a teacher, especially if the child does not cry or otherwise notify staff. In such cases, a bruise or mark from the incident might not become visible until later, and teachers might not have an explanation for the mark. Del Calvo stated that the facility’s policy requires staff to immediately notify children’s authorized representatives in the event of a suspected head injury or an injury requiring immediate medical attention.

During the unannounced visit on October 7, 2025, the LPA conducted interviews with staff members S1 through S8 and made observations at the facility. None of the staff interviewed provided corroborating evidence supporting the allegations. The statements from the staff were consistent with the center director’s description of the facility’s injury-reporting and notification practices. Interviews with childcare clients also yielded no corroborating information to support the allegations.

Based on available information and interviews conducted, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are determined to be unsubstantiated at this time. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the center director, Nicole Del Calvo. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 11/14/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2025

LIC9099 (FAS) - (06/04)

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