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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493006287
Report Date: 10/20/2023
Date Signed: 10/20/2023 02:40:43 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/27/2023 and conducted by Evaluator Yang Yang
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20230727154438
FACILITY NAME:LA PETITE ACADEMY - PRESCHOOL/WINDSORFACILITY NUMBER:
493006287
ADMINISTRATOR:JAMIE POMAFACILITY TYPE:
850
ADDRESS:9451 SOUTH BROOKS ROADTELEPHONE:
(707) 838-0549
CITY:WINDSORSTATE: CAZIP CODE:
95492
CAPACITY:92CENSUS: 53DATE:
10/20/2023
UNANNOUNCEDTIME BEGAN:
09:19 AM
MET WITH:Jamie Poma, Center DirectorTIME COMPLETED:
01:50 PM
ALLEGATION(S):
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-Staff handled daycare children in a rough manner
-Staff did not attend to child in care
INVESTIGATION FINDINGS:
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A follow-up complaint investigation visit was made today by Licensing Program Analyst (LPA), Y. Yang to deliver complaint investigation findings. Previously, investigation visits were made to the facility by LPA M. Mohr on 08/01/23 and LPA Yang 08/15/23. It has been alleged that staff S7 handled daycare children in a rough manner and that staff did not attend to a child in care.

During the LPA’s investigation visit to the facility on 08/15/23, the LPA met with the center director, Jamie Poma to discuss the allegations. Poma stated that she does not deny the allegation that S7 roughly handled a child in care. Poma stated that she is aware of three incidents involving staff S7 roughly handling children in care. Poma stated that during the most recent incident in July 2023, a concerned party notified assistant director, Jennifer Wittry of their observations regarding a teacher roughly handling a child (child C2) at the center. Poma stated that Wittry then stepped into the classroom to observe, assist, and support S7.Poma stated that she was not at the facility during this incident but was notified by telephone by Wittry. Poma stated that she reached out to the concerned party to obtain additional information and assured them that the center would look into the matter and take necessary action. Continued on LIC 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 10/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 01-CC-20230727154438
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: LA PETITE ACADEMY - PRESCHOOL/WINDSOR
FACILITY NUMBER: 493006287
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/20/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/21/2023
Section Cited
WD
101223(a)(3)
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Personal Rights (a)The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.

This requirement was not met as evidenced by:
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Center Director Poma stated that S7's employment at the center has been terminated effective 07/17/23. Center Director Poma stated that during the center's next all staff meeting on 11/09/23,all staff will watch the Children's Personal Rights in Care video on the CCLD website https://ccld.childcarevideos.org/child-care-center-operators/childrens-personal-rights-in-child-care/ and review the written regulation during their all staff meeting. A sign in sheet with staff names and signatures to verify training will be submitted to the LPA via email by COB 11/09/23.
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Based on interviews conducted, it was corroborated that staff S7 roughly handled children in care on more than one occasion. Additionally, it was corroborated that children in care were not attended to by staff. This poses an immediate health, safety and personal rights risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 10/20/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/20/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 01-CC-20230727154438
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: LA PETITE ACADEMY - PRESCHOOL/WINDSOR
FACILITY NUMBER: 493006287
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/20/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/27/2023
Section Cited
CCR
101212(d)(1)(C)
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Reporting requirements. Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event.
(C) Any unusual incident or child absence that threatens the physical or emotional health or safety of any child. This requirement was not met as evidenced by:
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Center Director Poma and Assistant Director Wittry will watch the Child Care Center Reporting Requirements Video on CCLD’s website: https://ccld.childcarevideos.org/child-care-center-operators/child-care-reporting-requirements/ and then send to CCLD the signatures declaring that the video as been viewed and a written procedure for how reporting will be handled in the future.
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Based on the LPA's interviews, the center director, Jamie Poma admitted that incidents of staff S7 roughly handling children in care were not reported to the licensing agency as required by regulations. This posed a potential health and safety risk to the children in care.

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The signed document will be submitted to the LPA by 10/27/23.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 10/20/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/20/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 01-CC-20230727154438
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: LA PETITE ACADEMY - PRESCHOOL/WINDSOR
FACILITY NUMBER: 493006287
VISIT DATE: 10/20/2023
NARRATIVE
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Poma stated that Wittry contacted their supervisor at the La Petite Academy corporate office who reviewed the camera footage the same day and determined that staff S7 violated child C2’s personal rights and the facility’s redirection policies by handling and moving C2 in a rough manner. Poma stated that in the video, S7 grabbed C2’s arm, then lifted the child up and swung the child around and placed the child on a stool by the sink. Poma stated that C2 was participating in a painting activity and was covered in paint. Poma stated that the child was upset and crying.

Poma stated that S7’s employment at the center was terminated at the conclusion of its investigation. Poma stated that S7 was written up twice before for “aggressively handling/moving a child” and “roughly handling, moving, or redirecting a student.” Poma stated that teachers at the center are allowed to pick up and move children, but they must lift children under their armpits with two hands and gently move them from one point to the other. Poma stated that child C2’s authorized representative was notified of the incident. Community Care Licensing was not notified. During the complaint investigation visit on 08/15/23, the LPA notified Poma that a UIR shall be submitted for any unusual incident that occurs at the center and requested that the center complete and submit a UIR. Poma submitted a written UIR to the LPA on 08/18/23.

Poma stated that she is unsure if staff did not attend to child C1 or other children. Poma stated that it is possible that this may have occurred since the center has been short staffed recently. Poma stated that she has assisted in different classrooms to maintain ratios and support teachers daily. Poma stated that child C1 was newly enrolled at the center, and it is normal for children to have an adjustment period. Poma stated that teachers make an effort to engage with each child but will also provide children with space if necessary to allow them to calm down. In a follow up interview with Poma on 10/20/23, Poma stated that the center has hired new teachers and is now “over staffed.”

During the investigation, the LPA interviewed staff members S1-S6 and childcare clients regarding the allegations. Through the LPA’s interviews and documents obtained, the LPA was able to corroborate the allegation that staff S7 roughly handled children in care. Furthermore, it was also corroborated through staff and client interviews that staff did not attend to a daycare child/children in a timely manner. Due to the developmental level of children in C1’s ‘two’s classroom”, additional care and supervision is needed to meet children’s needs. (Continued on LIC9099-C)

SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 10/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/20/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 01-CC-20230727154438
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: LA PETITE ACADEMY - PRESCHOOL/WINDSOR
FACILITY NUMBER: 493006287
VISIT DATE: 10/20/2023
NARRATIVE
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Interviews revealed that children were not provided with the level of care and supervision needed to meet their needs resulting in children crying, fighting with one another, and not being attended to by staff members in a timely manner. Several individuals interviewed also voiced their concerns regarding the center’s staff shortage and the stress this was placing on staff and their ability to attend to children in a timely manner.

Based on information obtained from interviews, the preponderance of evidence standard has been met; therefore, the above allegations are found to be substantiated. California Code of Regulations, Title 22 is being cited on the attached LIC 9099-D. An exit interview was conducted, and this report was read and discussed with the center director, Jamie Poma. Appeal rights were provided. The Notice of Site Visit shall be posted for 30 days.

Reports citing Type A violations are to be provided to parents/guardians of children currently enrolled by the next business day or the next day the children are in care, and to parents/guardians of children newly enrolled at the facility for the next 12 months from the date of this report. Parents/guardians must sign form LIC 9224 to be kept in each child's file.

SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 10/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/20/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5