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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493006348
Report Date: 07/16/2024
Date Signed: 07/16/2024 02:37:41 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/29/2024 and conducted by Evaluator Amy Strother
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20240529131940
FACILITY NAME:PRYOR, ASHLEY FAMILY CHILD CARE HOMEFACILITY NUMBER:
493006348
ADMINISTRATOR:PRYOR, ASHELYFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(707) 490-5161
CITY:SANTA ROSASTATE: CAZIP CODE:
95401
CAPACITY:14CENSUS: 12DATE:
07/16/2024
UNANNOUNCEDTIME BEGAN:
02:20 PM
MET WITH:Jessica PryorTIME COMPLETED:
02:52 PM
ALLEGATION(S):
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Licensee did not keep a child's parent/authorized person informed of incidents.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Amy Strother made a subsequent complaint investigation inspection, for the purpose of delivering complaint findings, and met with facility representative Jessica Pryor (S1). It has been alleged that Licensee did not keep a child's parent/authorized person informed of incidents.

During the initial investigation visit on 06/06/24, LPA requested and received a current roster of children in care, interviewed the Licensee (L1) and assistant (S1). L1 denied the allegation stating that she keeps all parents well informed using an application called Brightwheel to document what children eat, when they have a diaper change or use the bathroom, naps or rest times, photos of the children and messages back and forth with parents. L1 stated that parents are welcome to come in and ask questions at pick up, any many do check in with herself or her assistant (S1). L1 stated that she could not think of a time that she or S1 didn't tell a parent about an injury/incident. L1 shared that recently one child hurt another child and both families were informed. L1 stated that the child who was injured happen to have a doctor appointment scheduled the day the injury occurre, but did not specifically go to the doctor because of the injury.
Continue on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 01-CC-20240529131940
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: PRYOR, ASHLEY FAMILY CHILD CARE HOME
FACILITY NUMBER: 493006348
VISIT DATE: 07/16/2024
NARRATIVE
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L1 stated that she does not tell parents every little detail involving their child’s behavior that needing correcting during the day, like a child cutting in line or taking a block from a child. L1 stated that it’s typical behavior and what they are learning in group care and doesn’t want parents to feel bad about their child. L1 stated that she always communicates the “big stuff”. S1’s statements were consistent with L1’s, corroborating that the Brightwheel app is used to communicate with parents’ information about naps, if they fall asleep, behavior differences, and general information. S1 stated that during pick up time she’ll let parents know if anything about their child's day was “note-worthy” and if they know about injuries, they always tell the parents. S1 stated that if they can see an injury, they take a photo and share it in the App, sharing that sometimes the parent will respond back in the App, or they will call the facility. On 06/06/24 LPA received 9 screen shots showing examples of communication with parents of 3 different children either currently, or formerly enrolled in care, from L1. The communication platforms shown in the screen shots was a combination of cell phone text messages, Brightwheel messages and Brightwheel Daily feeds. The communication examples were dated between 3/28/24 and 05/23/24.

During the investigation LPA conducted interviews with 5 adults, Adult 1 – Adult 5 (A1-A5) between 06/03/24 and 07/15/24 who were either parents of children currently enrolled or formerly enrolled. LPA received records containing screen shots of communication with Licensee, Ashley Pryor from one adult interviewed. The screen shots appeared to be cell phone text messages. Included in the texts were examples of S1 and L1 providing feedback about the child’s day and a text with a detailed discipline plan for addressing the child’s undesired behavior sent from L1. All adults interviewed gave examples of communication from L1 using either Brightwheel or text messages. Three adults interviewed stated that they don’t/didn’t have any concerns and are/were happy with the care and communication from L1.

Based on interviews conducted and records reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that an alleged violation occurred, therefore the allegation is UNSUBSTANTIATED.

This report was reviewed and discussed with facility representative, Jessica Pryor. Appeal Rights were provided.

A Notice of Site Visit shall be posted for 30 days from today's visit.
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2024
LIC9099 (FAS) - (06/04)
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