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L1 stated that when they noticed that C2 started biting the same child, C1, repeatedly, they started shadowing C2 and verbally tried to redirect C2, stating that C2 would still bite even with an adult standing close by and giving verbal direction. L1 stated that C1’s parents were informed each time C1 was bit while in care. L1 stated that although she uses the Brightwheel App to communicate with parents about many things, including incidents of biting, C1’s parents chose not to use the App and specifically requested verbal check in’s at pick up time, which L1 or her assistant provided. During the interview with L1, L1 recounted 4 bites that C1 sustained while in care. Based on record review and interviews, L1 verbally reported each bite that C1 sustained in care to C1’s authorized representative. Based on photos received and an interview conducted, this information is consistent with the number of bites observed on C1’s body. During the inspection 08/29/24 and during today's visit, LPA observed there to be sufficient staff available, appropriately supervising children. On 10/08/24 L1 provided LPA with a copy of her Discipline Policy and a screen shot of text communication with the parent of C2.
During the investigation, LPA conducted interviews with parents, Adult 1 – Adult 5 (A1-A5) of currently or formerly enrolled children between 08/26/24 and 11/09/24. LPA received and reviewed photographs of C1’s injuries on 08/22/24. LPA received screenshots of text messages between L1 and a parent regarding biting behavior on 09/17/24. Through text interview, Adult 5 stated that her child was only in Ashley’s care for one month, but did not have any concerns to share about supervision or the care environment. A3 and A4 reported that they have experienced L1 to be very communicative and have been very happy with the care provided to their children. Interview attempts were made to speak to Adult 6 and Adult 7 (A6 & A7) on 11/08/24. LPA conducted an interview with assistant, Staff 1 (S1) on 11/12/24. Statements made by S1 support the Licensees statement denying that there was a lack of supervision. S1 reported similar plans and methods used to address the biting behavior as L1, including staying close to C2, reminding children to give C2 space and removing C2 from the play area and stating “No biting” when C2 bit a child. S1 reported that the bites would happen very fast and were not predictable. Although it was corroborated that C1 did sustain several bite marks while in care, it could not be determined it was due to a lack of supervision. Through interview, it was reported that A1-A4 were aware that biting did occur at the facility, but did not report any specific concerns about the care provided unrelated to the biting that occurred.
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