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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493006348
Report Date: 11/13/2024
Date Signed: 11/13/2024 10:18:48 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/22/2024 and conducted by Evaluator Amy Strother
COMPLAINT CONTROL NUMBER: 01-CC-20240822200355
FACILITY NAME:PRYOR, ASHLEY FAMILY CHILD CARE HOMEFACILITY NUMBER:
493006348
ADMINISTRATOR:PRYOR, ASHELYFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(707) 490-5161
CITY:SANTA ROSASTATE: CAZIP CODE:
95401
CAPACITY:14CENSUS: 11DATE:
11/13/2024
UNANNOUNCEDTIME BEGAN:
09:25 AM
MET WITH:Ashley PryorTIME COMPLETED:
10:28 AM
ALLEGATION(S):
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Lack of supervision resulting in daycare child being bitten multiple time by another daycare child

Licensee did not provide a safe environment

INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Amy Strother made a subsequent complaint investigation inspection, for the purpose of delivering complaint findings, and met with the Licensee, Ashley Pryor (L1). It has been alleged that a lack of supervision resulted in daycare child being bitten multiple times by another daycare child, specifically that C1 sustained four bites between 08/13/24 and 08/20/24 and was bitten by child (C2), who L1 was aware had a history of biting behavior. It has also been alleged that the Licensee did not provide a safe environment.

During the initial investigation on 08/29/24, LPA requested and received a current roster of children in care, a copy of the Parent Handbook and interviewed the Licensee (L1). L1 denied the allegation stating that she and her assistant were aware of C2’s biting behavior and made a plan on how to address it. L1 stated that they would say “No biting” and point out that the child that C2 bit was sad and then remove C2 from the area that the bite occurred, then stay with C2, stating that it started out as very random biting and always happened very fast.
Continue LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 01-CC-20240822200355
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: PRYOR, ASHLEY FAMILY CHILD CARE HOME
FACILITY NUMBER: 493006348
VISIT DATE: 11/13/2024
NARRATIVE
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PAGE 2

L1 stated that when they noticed that C2 started biting the same child, C1, repeatedly, they started shadowing C2 and verbally tried to redirect C2, stating that C2 would still bite even with an adult standing close by and giving verbal direction. L1 stated that C1’s parents were informed each time C1 was bit while in care. L1 stated that although she uses the Brightwheel App to communicate with parents about many things, including incidents of biting, C1’s parents chose not to use the App and specifically requested verbal check in’s at pick up time, which L1 or her assistant provided. During the interview with L1, L1 recounted 4 bites that C1 sustained while in care. Based on record review and interviews, L1 verbally reported each bite that C1 sustained in care to C1’s authorized representative. Based on photos received and an interview conducted, this information is consistent with the number of bites observed on C1’s body. During the inspection 08/29/24 and during today's visit, LPA observed there to be sufficient staff available, appropriately supervising children. On 10/08/24 L1 provided LPA with a copy of her Discipline Policy and a screen shot of text communication with the parent of C2.

During the investigation, LPA conducted interviews with parents, Adult 1 – Adult 5 (A1-A5) of currently or formerly enrolled children between 08/26/24 and 11/09/24. LPA received and reviewed photographs of C1’s injuries on 08/22/24. LPA received screenshots of text messages between L1 and a parent regarding biting behavior on 09/17/24. Through text interview, Adult 5 stated that her child was only in Ashley’s care for one month, but did not have any concerns to share about supervision or the care environment. A3 and A4 reported that they have experienced L1 to be very communicative and have been very happy with the care provided to their children. Interview attempts were made to speak to Adult 6 and Adult 7 (A6 & A7) on 11/08/24. LPA conducted an interview with assistant, Staff 1 (S1) on 11/12/24. Statements made by S1 support the Licensees statement denying that there was a lack of supervision. S1 reported similar plans and methods used to address the biting behavior as L1, including staying close to C2, reminding children to give C2 space and removing C2 from the play area and stating “No biting” when C2 bit a child. S1 reported that the bites would happen very fast and were not predictable. Although it was corroborated that C1 did sustain several bite marks while in care, it could not be determined it was due to a lack of supervision. Through interview, it was reported that A1-A4 were aware that biting did occur at the facility, but did not report any specific concerns about the care provided unrelated to the biting that occurred.

Continue on LIC9099-C
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 01-CC-20240822200355
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: PRYOR, ASHLEY FAMILY CHILD CARE HOME
FACILITY NUMBER: 493006348
VISIT DATE: 11/13/2024
NARRATIVE
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PAGE 3

Based on interviews conducted and records reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that an alleged violations occurred, therefore the allegations are UNSUBSTANTIATED.

LPA provided resources to the Licensee should biting behavior occur again in the future, providing technical assistance to the Licensee by way of articles on the topic of children and biting behavior. The following articles were provided to the Licensee: “Understanding and Responding to Children Who Bite”, “Responding to Your Child’s Bite”, “How to Help Your Child Stop Biting” and “Toddler Biting: Finding the Right Response”. LPA also provided the Licensee with a handout by the Infant and Early Childhood Mental Health Consultation Network (IECMHC) providing information on their Monthly Virtual Open-Door Sessions intended to provide “on-demand” support to talk with other early learning caregivers. The handout as contained a QR code that leads the reader to the IECMHC website. The IECMHC website offers no cost infant and early childhood mental health consultation services, as well as supports and resources for all early learning and care providers in California.

There were no Title 22 deficiencies cited during today's inspection.

This report was reviewed and discussed with Licensee, Ashley Pryor. Appeal Rights were provided.

Notice of Site Visit shall be posted for 30 days from today's visit.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3