493009428-12-18-2023-01-CC-AHON-CYQTE5-20231221133920

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 493009428
Report Date: 12/18/2023
Date Signed: 12/18/2023 05:30:49 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/21/2023 and conducted by Evaluator Leticia Rosales

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20230921153920

FACILITY NAME:	CORIA-HERNANDEZ, LUGARDA FCCH		FACILITY NUMBER:	493009428
ADMINISTRATOR:	LUGARDA CORIA-HERNANDEZ		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(707) 603-5704
CITY:	SANTA ROSA	STATE: CA	ZIP CODE:	95407
CAPACITY:	14	CENSUS:	DATE:	12/18/2023
		UNANNOUNCED	TIME BEGAN:	02:05 PM
MET WITH:	Lugarda Coria-Hernandez		TIME COMPLETED:	04:58 PM

ALLEGATION(S):

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Staff spoke inappropriately to child in care.

Staff left child unattended in a room.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Leticia Rosales-Meza conducted a subsequent complaint investigation inspection, for the purpose of delivering complaint findings, and met with the Licensee, Lugarda Coria-Hernandez. It was alleged that Staff spoke inappropriately to child in care, specifically that Licensee told Child 2 (C2) that her ears hurt from C2 crying a lot, and that she already doesn’t want to take care of them. It was alleged that Staff left child unattended in a room, specifically Staff locked C2 in a room.

During the initial complaint investigation to the facility on 9/29/23, LPA Rosales-Meza toured the facility, records were reviewed, and made observations. LPA conducted an interview with the Licensee at 3:45 PM. The Licensee denied the allegations and stated all the children are treated with dignity and respect; we always speak to the children appropriately.

Continue on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Leticia Rosales
LICENSING EVALUATOR SIGNATURE:	DATE: 12/18/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20230921153920

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: CORIA-HERNANDEZ, LUGARDA FCCH	FACILITY NUMBER: 493009428
	VISIT DATE: 12/18/2023

NARRATIVE

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The licensee stated that she uses one room to nap infants, and all the parents are aware of this room, “I have never locked a child in a room, nor have left a child unattended in a room”. Licensee stated when we put an infant to sleep in the room, the door is left open and when the room is not in use, we close the door to the room so we can keep an eye at all of the children.

Interviews were conducted with Parent 3 (P3) and Parent 4 (P4) on 12/14/23. An interview was conducted with Parent 2 (P2) on 12/15/23. An interview was conducted with Child 1 (C1) on 12/15/23.

According to their statements Licensee does use one room to nap infants, and Licensee treats and cares for all the children very well. Licensee always feeds and provides nutritious snacks and meals to the children.

During the inspection tours of the facility, LPA observed the Licensee and Staff supervising the all children while indoor play and snack time. Licensee and staff were communicating with all the children and promptly tending to all their needs.

Based on interviews conducted and records reviewed, although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, therefore the allegations are Unsubstantiated.

There were no Title 22 deficiencies cited during today’s inspection.

Exit interview conducted and report was reviewed and discussed with Licensee, Lugarda Coria-Hernandez. Appeal Rights were provided.

Notice of Site Visit shall be posted for 30 days from today's visit.

SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Leticia Rosales
LICENSING EVALUATOR SIGNATURE:	DATE: 12/18/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2023

LIC9099 (FAS) - (06/04)

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