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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493010018
Report Date: 06/23/2025
Date Signed: 06/23/2025 11:51:43 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2025 and conducted by Evaluator Yang Yang
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20250402091853
FACILITY NAME:DURGIN, DEBRA FCCHFACILITY NUMBER:
493010018
ADMINISTRATOR:DURGIN, DEBRAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(707) 753-3052
CITY:PETALUMASTATE: CAZIP CODE:
94954
CAPACITY:14CENSUS: 4DATE:
06/23/2025
UNANNOUNCEDTIME BEGAN:
09:51 AM
MET WITH:Debra DurginTIME COMPLETED:
11:52 AM
ALLEGATION(S):
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Licensee left child in soiled diapers/clothing
INVESTIGATION FINDINGS:
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On June 23, 2025, Licensing Program Analyst (LPA) Y. Yang conducted a follow-up complaint investigation visit to the facility to present the findings of a previously initiated investigation. The initial investigation visit was made on April 08, 2025 and a follow up visit was made on April 17, 2025. It has been alleged that the licensee left a child in soiled diapers/clothing. Specifically, it was alleged that on more than one occasion, child C1 was left in soiled diapers/clothing for up to two hours while at the facility.

The LPA met with the facility’s licensee, Debra Durgin, today to discuss the investigation findings. During the initial site visit on April 8, 2025, both the licensee and her spouse/assistant (staff S2) were interviewed regarding the allegation. The licensee acknowledged that the allegation was valid and provided additional details surrounding two incidents but disputed the reported duration, stating that in both instances, C1 remained in soiled clothing for no more than 30 minutes.
(Continued on LIC9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 01-CC-20250402091853
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: DURGIN, DEBRA FCCH
FACILITY NUMBER: 493010018
VISIT DATE: 06/23/2025
NARRATIVE
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The licensee stated that children in care have spare clothing available and are typically changed promptly when they soil their clothing or diapers. The licensee noted that C1 wears a combination of pull-up briefs and regular underwear while at the facility and is changed into pull-ups for nap time, then back into underwear afterward. The licensee acknowledged two specific instances involving child C1 in which the child was not changed from soiled clothing/pull-up briefs in a timely manner due to a miscommunication with C1’s authorized representative. The licensee explained that, due to prior incidents in which C1 intentionally soiled themself, she had an arrangement with the child’s authorized representative that C1 would be picked up from the facility in the event of a potty accident. Based on previous experiences, the licensee believed that C1 would be picked up promptly upon notification, given the representative’s close proximity to the facility.

In both instances, the licensee reported that C1 remained in soiled clothing for approximately 30 minutes while waiting to be picked up. The licensee stated that had she known C1’s authorized representative would be delayed, she would have changed the child before their authorized representative's arrival. Both the licensee and S2 acknowledged that they made a mistake in their assumption and expressed regret regarding how the situation was handled and for being unable to meet C1's needs.

Furthermore, during the LPA’s visits to the facility on April 8, April 17, and today’s date, no observations were made that indicated any violations of children’s personal rights. The children in care appeared to be treated with dignity in their interactions with staff and others and were provided with safe, healthful, and comfortable accommodations, furnishings, and equipment.

Based on information obtained from interviews and the licensee’s own admission, the preponderance of evidence standard has been met; therefore, the above allegation is found to be substantiated. California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D. Appeal rights were provided. An exit interview was conducted, and this report was read and discussed with the licensee, Debra Durgin. The Notice of Site Visit shall be posted for 30 days.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 01-CC-20250402091853
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: DURGIN, DEBRA FCCH
FACILITY NUMBER: 493010018
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/23/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/27/2025
Section Cited
CCR
102423(a)(2)
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Personal rights. To receive safe, healthful, and comfortable accommodations, furnishings, and equipment.
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This deficiency has been cleared during today's follow up visit. The LPA printed out a copy of regulation CCR 102423(a)(2) for the licensee and staff S2 to review and sign to confirm that they are familiar with these regulations. Additionally, the licensee informed the LPA that child C1 is no longer enrolled in her program.
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This requirement was not met as evidenced by: Based on the licensee’s own admission and statements provided by the licensee’s staff S2, It was confirmed that child C1 was not changed in a timely manner on at least two separate occasions while in care. This poses/posed a potential health, safety and/or personal rights risk to the child(ren) in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3