493010018-6-23-2025-01-CC-MAUN-DHYVJX-20250625162929

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 493010018
Report Date: 06/23/2025
Date Signed: 06/23/2025 01:22:49 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/10/2025 and conducted by Evaluator Yang Yang

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20250410085558

FACILITY NAME:	DURGIN, DEBRA FCCH		FACILITY NUMBER:	493010018
ADMINISTRATOR:	DURGIN, DEBRA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(707) 753-3052
CITY:	PETALUMA	STATE: CA	ZIP CODE:	94954
CAPACITY:	14	CENSUS: 4	DATE:	06/23/2025
		UNANNOUNCED	TIME BEGAN:	08:38 AM
MET WITH:	Debra Durgin		TIME COMPLETED:	09:50 AM

ALLEGATION(S):

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-Staff humiliated a daycare child while in care
-Staff denied a daycare child from using the restroom while in care

INVESTIGATION FINDINGS:

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On June 17, 2025, Licensing Program Analyst (LPA) Y. Yang conducted a follow-up complaint investigation visit to the facility to present the findings of a previously initiated investigation. The initial investigation visit was made on April 17, 2025. The allegations under investigation included claims that staff members humiliated a child in care and denied a daycare child access to the restroom. Specifically, it was alleged that the licensee and her spouse/assistant (staff S2) excluded child C1 from participating in group activities, requiring the child to remain seated in a stroller with soiled clothing while at a park. It was further alleged that, on one occasion, child C1 was denied access to the restroom during nap time, resulting in the child soiling themselves.
The LPA met with the facility’s licensee, Debra Durgin, today to discuss the findings of the investigation. During the initial site visit conducted on April 17, 2025, both the licensee and her spouse/assistant were interviewed regarding the allegations. Both individuals denied the claim that child C1 was humiliated while in care and that C1 was denied access to a bathroom. The licensee stated that she has never humiliated or singled out any child in care. The licensee stated that she recalls a single incident at a local park during which child C1 soiled themselves. According to the licensee, due to C1’s history of similar incidents while in care, she was prepared with a change of clothing and promptly changed C1 into clean clothes at the park.
(Continued on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 06/23/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20250410085558

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: DURGIN, DEBRA FCCH	FACILITY NUMBER: 493010018
	VISIT DATE: 06/23/2025

NARRATIVE

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The licensee further stated that, following the change, C1 resumed play and was not restrained or required to remain in a stroller at any point. Both the licensee and S2 affirmed that C1 has never been excluded from any activity and that corporal punishment or other forms of cruel or unusual punishment are never used at the facility.

The licensee explained that prior to nap time, she routinely asks all children if they need to use the restroom. She reported that she typically prompts children to use the bathroom every hour, or more frequently for children who are in the process of potty training. The licensee stated that C1 generally wears underwear while awake but is changed into pull-up briefs for nap time due to not being fully potty trained. The licensee noted that there have been prior instances where C1 declined to use the restroom before nap time and subsequently soiled themselves. As a result, the licensee stated that C1 receives extra attention and reminders to use the bathroom. The licensee reported that C1 is developmentally capable of requesting to use the bathroom. The licensee also stated that the children’s bathroom is located in an on-limits area of the home, and children capable of toileting independently are permitted to do so without staff escort.

Throughout the course of the investigation, the LPA conducted observations and interviewed children, staff, and other individuals familiar with the facility. The information obtained through these interviews did not yield any corroborating evidence to support the allegations. Furthermore, during the LPA’s visits to the facility on April 8, April 17, and the date of this report, no observations were made indicating any violations of children’s personal rights. The children in care appeared to be treated with dignity in their interactions with staff and others and were provided with safe, healthful, and comfortable accommodations, furnishings, and equipment.

Based on available information, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are determined to be unsubstantiated at this time. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the facility’s licensee, Debra Durgin. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 06/23/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2025

LIC9099 (FAS) - (06/04)

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