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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493010046
Report Date: 05/08/2024
Date Signed: 05/08/2024 11:38:09 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2024 and conducted by Evaluator Sebastian Phouthavong
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20240226124911
FACILITY NAME:SMILEY, CHRISTA FCCHFACILITY NUMBER:
493010046
ADMINISTRATOR:SMILEY, CHRISTAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(707) 206-5392
CITY:SANTA ROSASTATE: CAZIP CODE:
95403
CAPACITY:14CENSUS: 5DATE:
05/08/2024
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Christa SmileyTIME COMPLETED:
12:10 PM
ALLEGATION(S):
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Uncleared adult has access to day care children in care.
Licensee is using an unqualified assistant to supervise day care children in care.
INVESTIGATION FINDINGS:
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A subsequent complaint investigation visit was conducted today by Licensing Program Analyst (LPA), Sebastian Phouthavong who met with Licensee, Christa Smiley regarding the above allegations. LPA previously conducted an inspection on 02/28/2024 to initiate the investigation and met with Licensee to discuss the allegation, conduct interview(s), make observations, and request documents. It is alleged an uncleared adult has access to day care children in care and Licensee is using an unqualified assistant to supervise day care children in care.

During the course of the investigation, LPA conducted interviews with the Licensee (L1), one staff (S1), 4 children (C2-C5), 1 adult (A2) and 3 Parents from 02/28/2024 to 04/25/2024. L1 denied the allegations, stating previously that there was an individual (A1) who would visit the home but did not provide care and supervision to the daycare children. Furthermore, L1 stated the individual occasionally has stayed at the home at specific times during non-operating hours but does not reside at the home. S1 and A2 statements indicated that the individual currently does not visit or reside in the home which corroborated L1’s statement.
(Continue on LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 01-CC-20240226124911
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: SMILEY, CHRISTA FCCH
FACILITY NUMBER: 493010046
VISIT DATE: 05/08/2024
NARRATIVE
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(Continue from LIC 9099)
L1 and S1 stated a middle school aged child (S2) would volunteer at the home and help L1 from time to time with cleaning, snacks, art projects, or accompanying them to the park but has not been present in the facility for a few weeks. L1 continued to state S2 is not used as an assistant, is not on the facility payroll, and just wanted the experience. In addition, L1 and S1 stated S1, not S2, would be L1’s assistant if needed to assist with care and supervision of the daycare children. Interviews conducted by parents (P1-P3) indicated being aware of the middle school aged child volunteering at the home from time to time and have not observed any adult residing in the home other than S1 and A2. Parents and children’s interviews had no concerns with the allegations filed against the facility.

Based on the information gathered during this investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegations occurred and therefore are determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the Licensee, Christa Smiley. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2