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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493010173
Report Date: 12/11/2025
Date Signed: 12/15/2025 06:21:01 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/17/2025 and conducted by Evaluator Leticia Rosales
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20250917164218
FACILITY NAME:SCHAFF CORIA, LUZ FCCHFACILITY NUMBER:
493010173
ADMINISTRATOR:SCHAFF CORIA, LUZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(707) 235-0203
CITY:SANTA ROSASTATE: CAZIP CODE:
95403
CAPACITY:14CENSUS: 9DATE:
12/11/2025
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Luz Schaff CoriaTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Licensee hit daycare child.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Leticia Rosales-Meza conducted a subsequent complaint investigation inspection, for the purpose of delivering complaint findings, and met with the Licensee, Luz Schaff Coria. It was alleged that Licensee hit day care child, specifically that Licensee has hit C1 a few times.

During the initial complaint investigation to the facility on 9/18/25, LPA Rosales-Meza toured the facility, and records were reviewed. LPA conducted an interview with the Licensee and Staff 1 (S1). The Licensee denied the allegation and stated,“I have never hit or roughly handled a child in care". Licensee stated she has never observed any of her staff members hitting or roughly handling a child, either. Licensee stated that her facility’s discipline policy includes redirection and providing alternate activities to children. The Licensee stated that corporal and other forms of punishment are never used.

Continued on LIC9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Leticia Rosales
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 01-CC-20250917164218
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: SCHAFF CORIA, LUZ FCCH
FACILITY NUMBER: 493010173
VISIT DATE: 12/11/2025
NARRATIVE
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Licensee stated that she has good communication with all of the parents and the parents let her know that they are very happy with the services she provides in her day care. Licensee stated she hasn't had any problems nor issues with any of the children or with the parents. Licensee stated that she always lets all the parents know if there are any issues or concerns to let her know so they can discuss the situation.

LPA Rosales-Meza attempted interviews with four parents, Parents 4 - 7 (P4-P7) on 12/10/25. Interviews were conducted with three Parents (P1 - P3) and Child 1 (C1) between 12/05/25 to 12/10/25. Parents (P1 - P3) stated that their children seem very happy going to Luz's day care and that the Licensee and staff treat all the children well. Parents stated the Licensee and staff are always supervising the children and have not heard of any incidents of hitting. LPA interviewed C1 who stated was not hit while in care which does not corroborate the allegation. C1 disclosed she feels safe, and is treated well and has not been mistreated. The information obtained through these interviews did not corroborate evidence to support the allegation.

During the inspection, LPA observed the Licensee and staff promptly tending to all the children's needs. Licensee and staff were communicating with the children at their eye level, and conducting indoor and outdoor playtime activities with the children. LPA observed Licensee guide the younger children by their hand. LPA did not observe any inappropriate interactions, and the Licensee and staff were caring and supervising the children with dignity and respect.

Based on interviews conducted, although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the allegations are Unsubstantiated. There was no Title 22 deficiency cited based on the above finding. Exit interview conducted and report was reviewed and discussed with Licensee, Luz Schaff Coria. Appeal Rights were provided.


Notice of Site Visit shall be posted for 30 days from today's visit.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Leticia Rosales
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2