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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493010315
Report Date: 06/04/2025
Date Signed: 06/04/2025 01:41:54 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/21/2025 and conducted by Evaluator Yang Yang
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20250321162006
FACILITY NAME:MT. TAYLOR CHILDREN'S CENTER TOOFACILITY NUMBER:
493010315
ADMINISTRATOR:AVINA, MARTHAFACILITY TYPE:
850
ADDRESS:190 ARLEN DRIVETELEPHONE:
(707) 793-9020
CITY:ROHNERT PARKSTATE: CAZIP CODE:
94928
CAPACITY:64CENSUS: 34DATE:
06/04/2025
UNANNOUNCEDTIME BEGAN:
09:16 AM
MET WITH:Martha Avina, Center DirectorTIME COMPLETED:
10:32 AM
ALLEGATION(S):
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Staff engaged in verbal altercations in front of children in care
INVESTIGATION FINDINGS:
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On June 4, 2025, Licensing Program Analyst (LPA) Y. Yang conducted an unannounced follow-up complaint investigation visit to deliver the findings regarding an allegation that staff engaged in verbal altercations in front of children in care. Specifically, it was alleged that on more than one occasion, Center Director Martha Avina (Staff S1) yelled at and engaged in verbal altercations with staff members in the presence of daycare children.

During the initial investigation visit on March 27, 2025, Director Avina was interviewed and denied the allegations. Director Avina stated that she has never engaged in verbal altercations while at the center and explained that she has a naturally loud voice and speaks with enthusiasm. Director Avina stated that she frequently assists in the classrooms and provides verbal feedback, coaching, and direction to staff members when necessary. Director Avina stated that she does not ever speak to staff in an intimidating manner or engage in arguments with staff members. Director Avina stated that any confidential personnel related matters are handled privately- away from other staff members and children.
(Continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 01-CC-20250321162006
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: MT. TAYLOR CHILDREN'S CENTER TOO
FACILITY NUMBER: 493010315
VISIT DATE: 06/04/2025
NARRATIVE
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The investigation included unannounced site visits on March 27, 2025, and April 24, 2025, during which the LPA observed classroom environments and interviewed children and staff members (S1 through S7). Children interviewed did not provide corroborating information to support the allegation. Of the staff members interviewed, five individuals corroborated Director Avina’s statements, stating they have never observed her yelling or engaging in verbal altercations with anyone at the center. One staff member (staff S4) reported that they had been yelled at and spoken to aggressively by Director Avina in the presence of children. Staff S4 also expressed dissatisfaction with Director Avina’s management style and stated that they did not appreciate receiving verbal coaching or direction from the director while in the classroom with children present.

Based on available information and interviews conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is determined to be unsubstantiated at this time. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the center director, Martha Avina. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today’s date.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2025
LIC9099 (FAS) - (06/04)
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