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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493010545
Report Date: 07/18/2024
Date Signed: 07/18/2024 04:21:55 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2024 and conducted by Evaluator Yang Yang
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20240508084453
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
493010545
ADMINISTRATOR:MILLER, MACKENZIEFACILITY TYPE:
860
ADDRESS:6150 COMMERCE BLVDTELEPHONE:
(707) 847-4894
CITY:ROHNERT PARKSTATE: CAZIP CODE:
94928
CAPACITY:170CENSUS: 128DATE:
07/18/2024
UNANNOUNCEDTIME BEGAN:
01:59 PM
MET WITH:Michelle "Rosie" Hornyak, Associate DirectorTIME COMPLETED:
03:25 PM
ALLEGATION(S):
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-Staff engaged in verbal altercation in the presence of day care children
INVESTIGATION FINDINGS:
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An unannounced follow-up complaint investigation visit to the facility was made today by Licensing Program Analyst (LPA), Y. Yang to deliver complaint investigation findings. It was alleged that on a specified date, staff S2 engaged in a verbal altercation with a child’s authorized representative in the presence of daycare children.

The LPA met with the associate director, Rosie Hornyak today to discuss the investigation findings. During the initial investigation visit on 05/09/24, Center Director Mackenzie Miller stated that she was not present at the facility when the alleged verbal altercation took place but did hear about the alleged incident at a later time. Staff S2 denied the allegation when interviewed but acknowledged that there was an interaction involving a child’s authorized representative (adult A1). Staff S2 stated that A1 confronted her in the classroom and words were exchanged between the two individuals. Staff S2 stated that she did not shout or attempt to escalate the situation with A1 and instead, asked A1 to leave the classroom as there were children present at the time. Staff S8, who was reported to be in the same classroom at the time and observed the interaction, was interviewed and corroborated S2’s statements and denied the allegation as well.
(Continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 01-CC-20240508084453
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 493010545
VISIT DATE: 07/18/2024
NARRATIVE
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During the investigation, the LPA made unannounced site visits on 05/09/24 and 06/04/24 to make observations inside the classrooms and interview children and staff members S1-S9. Children and staff that were interviewed did not provide any corroborating information to support the allegation. Staff members that were interviewed all stated that they did not observe any verbal altercation between S2 and a child’s authorized representative.

Based on available information and interviews conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is determined to be unsubstantiated at this time. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the associate director, Rosie Hornyak. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.

SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2