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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 496800803
Report Date: 04/23/2026
Date Signed: 04/23/2026 03:17:40 PM

Document Has Been Signed on 04/23/2026 03:17 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME:BETSY'S RESIDENTIAL CARE HOMEFACILITY NUMBER:
496800803
ADMINISTRATOR/
DIRECTOR:
EDWARD ALICDAN JR.FACILITY TYPE:
740
ADDRESS:1923 FALLEN LEAF DR.TELEPHONE:
(707) 545-1160
CITY:SANTA ROSASTATE: CAZIP CODE:
95405
CAPACITY: 6CENSUS: 3DATE:
04/23/2026
TYPE OF VISIT:Case Management - Legal/Non-complianceUNANNOUNCEDTIME VISIT/
INSPECTION BEGAN:
12:00 PM
MET WITH:Licnesee, Luningning AlicdanTIME VISIT/
INSPECTION COMPLETED:
03:32 PM
NARRATIVE
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Licensing Program Analyst (LPA) Christi Coppo arrived unannounced to conduct a Non-compliance and was greeted by caregiver. Administrator Edward Alicdan Jr. and licensee Luningning Alicdan were present at facility. Licensee advised LPA that she has received her Administrator certificate (#7002894740 expires 10/18/2027) and would like to be listed as the Administrator of record. Licensee will submit required paperwork for LPA to make change. Licensee had to leave so designee signed report.

On of 7/31/2024 licensee agreed to be on a Non-Compliance plan. The areas of concern were identified as:

· Administrator Duties and Plan of Operation

· Staff Training

· Resident and staff records

· Resident Care and Personal Rights

· Insufficient Staffing

· Failure to clear deficiencies timely

· Medication Management

· Failure to follow through with TSP

Continued on 809C...

NAME OF LICENSING PROGRAM MANAGER: Victoria Bertozzi
NAME OF LICENSING PROGRAM ANALYST: Christi Coppo
LICENSING PROGRAM ANALYST SIGNATURE: DATE: 04/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE: DATE: 04/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
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California Health & Human Services Agency
California Department of Social Services

FACILITY EVALUATION REPORT California law requires a public report of each licensing visit/inspection. This report is a record for the facility and the licensing agency. This report is available for public review; therefore, care is taken not to disclose personal or confidential information. Inquiries concerning the location, maintenance, and contents of these reports may be directed to the Licensing Program Analyst or Regional Office whose address and telephone number are listed on the front of this form.

DEFICIENCIES A deficiency is an instance of noncompliance with licensing requirements, including applicable statutes, regulations, interim licensing standards, operating standards, and written directives. Applicants/ licensees must be notified in writing of all licensing deficiencies. Deficiencies are listed on the left side of this form, and the applicable licensing requirement upon which the deficiency is identified. There are two types of deficiencies:
  • Type A deficiencies are violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
  • Type B deficiencies are violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care, a recordkeeping violation that could impact the care of said persons and/or protection of their resources, or a violation that could impact those services required to meet the needs of persons in care.

PLANS OF CORRECTION (POCs) The licensing agency is required to establish a reasonable length of time to correct a deficiency. In order to set the time, the licensing agency must take into consideration the seriousness of the violation, the number of persons in care involved, and the availability of equipment and personnel necessary to correct the violation. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The applicant/licensee who encounters problems beyond their control in completing the corrections within the specified time frame may request and may be granted an extension of the correction due date by the licensing agency.

CORRECTION NOTIFICATION The applicant/licensee is responsible for completing all corrections and promptly notifying the licensing agency of corrections. Applicants/licensees are advised to keep a dated copy of any correspondence sent to the licensing agency concerning corrections, or if corrections are telephoned to the licensing agency, the date, person contacted, and information given.

CIVIL PENALTIES The licensing agency is required by law to issue a Penalty Notice, when applicable, to all facilities holding a license issued by the licensing agency, or subject to licensure, except Certified Family Homes, Resource Families, and Foster Family Homes, or any governmental entity.

PENALTY NOTICE GIVEN The statement concerning civil penalties serves as a penalty notice on this Licensing Report and failure to correct cited licensing deficiencies will result in civil penalties. Applicants/ licensees are required to pay civil penalties when administrative appeals have been exhausted and in accordance with any payment arrangements made with the licensing agency.

APPEAL RIGHTS The applicant/licensee has a right without prejudice to discuss any disagreement in this report with the licensing agency concerning the proper application of licensing requirements. The applicant/ licensee may request a formal review by the licensing agency to amend or dismiss the notice of deficiency and/ or civil penalty. Requests for review shall be made in writing within 15 business days of receipt of a deficiency notification or civil penalty assessment. Licensing deficiencies may be appealed pursuant to the procedures in the LIC 9058 Applicant/Licensee Rights.

AGENCY REVIEW The licensing agency review of an appeal may be conducted based upon information provided in writing by the applicant/licensee. The applicant/licensee may request an office meeting to provide additional information. The applicant/licensee will be notified in writing of the results of the agency review within 60 business days of the date when all necessary information has been provided to the licensing agency.

EMAIL REQUIREMENT Adult Community Care Facilities, Residential Care Facilities for the Chronically Ill, and Residential Care Facilities for the Elderly are required to provide and maintain an active email address of record with the licensing agency.

LIC809 (FAS) - (09/23)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: BETSY'S RESIDENTIAL CARE HOME
FACILITY NUMBER: 496800803
VISIT DATE: 04/23/2026
NARRATIVE
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Continued from 809...

Licensee was to ensure the following:

· Follow through with responding to and participating with the Technical Support Program

· Ensure compliance with areas including, but not limited to, staff training records, maintaining staff and resident records and pre-pouring of medication.

· Ensuring personal rights of residents in care and ensuring resident needs are met.

On 2/11/26 LPA conducted a non-compliance (NCC) visit simultaneously with the facility’s annual inspection. Deficiencies were cited for identified NCC areas of concern. As of today, 4/23/26, the plans of correction to clear those deficiencies are still outstanding. So, as pertains to the failure to clear deficiencies timely, the licensee has failed to clear deficiencies. LPA discussed failure with licensee.

As pertains to resident and staff records, deficiency of regulation 87458(c)(1)(A) was cited on 2/11/26 because resident (R1) did not have TB clearance on file. As of 3/4/26, R1 moved out of facility. Therefore the citation is being cleared today and will not be re-cited.

As pertains to medication management, deficiency of regulation 87465(h)(6)(c) was cited on 2/11/26 because LPA and caregiver observed errors present on Centrally Stored Medication log (CSML) and current physician's orders for R1. The plan of correction required staff to complete one hour of medication management training by no later than 2/18/26. As of today, the plan of correction was not submitted to CCL. However, while present at facility staff provided LPA with completed medication training certificate issued 2/23/26. Therefore the citation is being cleared today and will not be re-cited.

Also pertaining to medication management, deficiency of regulation 87465(h)(5) was cited on 2/11/26 because LPA and caregiver observed pre-poured medications in kitchen drawer. As of today, CCL has not received the plan of correction which required licensee/administrator to submit a LIC9098 self-certifying that facility will stop pre-pouring medications. Therefore, deficiency of regulation 87465(h)(5) is being re-cited today, see 809D.

Facility’s physical plant was not identified as a NCC area of concern. However, a deficiency of regulation 87303(a) was cited at the annual inspection. As of today, the plan of correction to clear that citation has not

Continued on 809C(2)...

NAME OF LICENSING PROGRAM MANAGER: Victoria Bertozzi
NAME OF LICENSING PROGRAM ANALYST: Christi Coppo
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 04/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2026
LIC809 (FAS) - (06/04)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: BETSY'S RESIDENTIAL CARE HOME
FACILITY NUMBER: 496800803
VISIT DATE: 04/23/2026
NARRATIVE
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been received. During today's visit, LPA, staff (S1), and licensee all observed facility’s water heater closet to still have rodent droppings present and rodent droppings were also observed outside in the garage on the same side as the refrigerator where food is stored. Therefore, deficiency of regulation 87303(a) is being re-cited today, see 809D.

As pertains to inadequate staffing: on 2/11/26 Administrator advised LPA that only himself or S1 have been on shift for about 2 or 3 weeks while licensee has been on of the country. However, per the NCC compliance plan all shifts must be covered by at least two [2] staff. LPA spoke to licensee over telephone while out of the country. Licensee indicated to LPA that the requirement for two [2] staff per shift is no longer needed as resident care needs have changed. However, during inspection LPA did not observe any paperwork indicating any change in resident care needs so the deficiency was cited. Today, LPA reviewed R2's most recent hospice care plan dated 4/06/26, per care plan R2 no longer requires a two person assist. So, facility is not required to staff for a two person assist. Therefore, the citation is being cleared today and will not be re-cited. However, LPA discussed with licensee and S1 the need for R2 to be repositioned every 2 hours and discussed documenting the repositioning so as to have an accounting of the times at which they were repositioned.

During today’s visit, LPA and S1 did a spot check of medication. No deficiencies were observed. LPA reviewed resident documentation. No deficiencies observed. LPA did not observe or identify deficiencies pertaining to the other areas of concern identified in the NCC plan, such as Administrator Duties and Plan of Operation, Resident Care and Personal Rights, and failure to follow through with TSP. Facility has a certified Administrator, followed through with TSP, and observing personal rights.

Deficiencies cited from the California Code of Regulations, Title 22, Division 6 of California Regulation and the Health and Safety Code. Appeal rights given and discussed with Administrator. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted with designee and a copy of this report was given.

NAME OF LICENSING PROGRAM MANAGER: Victoria Bertozzi
NAME OF LICENSING PROGRAM ANALYST: Christi Coppo
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 04/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2026
LIC809 (FAS) - (06/04)
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Document Has Been Signed on 04/23/2026 03:17 PM - It Cannot Be Edited


Created By: Christi Coppo On 04/23/2026 at 02:59 PM
Link to Parent Document Below:
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: BETSY'S RESIDENTIAL CARE HOME

FACILITY NUMBER: 496800803

DEFICIENCY INFORMATION FOR THIS PAGE:

VISIT DATE: 04/23/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/24/2026
Section Cited
CCR
87465(h)(5)

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Incidental Medical and Dental Care Services 87465 (h) The following requirements shall apply to medications which are centrally stored: (5) Each resident's medication shall be stored in its originally received container. No medications shall be transferred between containers. This requirement is not met as
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Facility to self-certify on a LIC9098 they will immediately cease pre-pouring medications by plan of correction due date.
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evidenced by: Based on LPA and caregiver observation, the licensee did not comply with the section cited above in that there were pre-poured medications in kitchen drawer, which poses an immediate health, safety or personal rights risk to persons in care.
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Type A
04/24/2026
Section Cited
CCR87303(a)

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Maintenance and Operation 87303(a)
(a) The facility shall be clean, safe, sanitary and in good repair at all times... This requirement is not met as evidenced by: Based on LPA, licensee and S1 observation, the licensee did not comply with the section cited above in that water heater closet has
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Facility to submit plan to have rodent extermintor service completed by plan of correction due date. Rodent exterminator work order and paid invoice showing rodent droppings addressed and contained to be submitted to CCL no later than 5/1/26. Facility also to submit LIC9098 self-certifying they will keep all sharps in appropriate containers by plan of correction due date.
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rodent droppings present, rodent droppings also observed by LPA, licensee, and caregiver outside in the garage on the same side as the refrigerator; additionally, an insulin syringe was found on the floor in the garage, which poses a potential health, safety or personal rights risk to persons in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
Victoria Bertozzi
NAME OF LICENSING PROGRAM MANAGER:
Christi Coppo
NAME OF LICENSING PROGRAM ANALYST:
LICENSING PROGRAM ANALYST SIGNATURE:
DATE: 04/23/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 04/23/2026


LIC809 (FAS) - (06/04)
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