<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 496801684
Report Date: 09/18/2025
Date Signed: 09/18/2025 01:41:05 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/19/2025 and conducted by Evaluator Marisol Cuadra
PUBLIC
COMPLAINT CONTROL NUMBER: 21-AS-20250819150313
FACILITY NAME:AA BEST CARE HOMESFACILITY NUMBER:
496801684
ADMINISTRATOR:AQUINO, NICANORFACILITY TYPE:
740
ADDRESS:857 HEARN AVE.TELEPHONE:
(707) 546-8413
CITY:SANTA ROSASTATE: CAZIP CODE:
95407
CAPACITY:40CENSUS: 31DATE:
09/18/2025
UNANNOUNCEDTIME BEGAN:
11:52 AM
MET WITH:Charito Santos (Administrative Assistant)TIME COMPLETED:
01:55 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-Staff did not seek timely medical for resident with scabies.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and delivered findings regarding the allegation listed above and met with Nick Aquino, Administrator and Charito Santos, Administrative Assistant.

There is an allegation regarding staff did not seek timely medical for resident with scabies. On 8/19/25 resident (R1) was admitted to the emergency room with scabies at Santa Rosa Memorial Hospital and staff did not seek timely medical assistance for R1. Based on records review, LPA obtained medical documents involving R1 dated 8/17/25 when medical assistance was needed due to R1 needed to be transported to the emergency room and scabies were noted on admission. Upon evaluation, R1 stated that their chest has been itchy for the last three weeks. R1 was discharged to Santa Rosa behavioral health due to mental challenges that need to be treated, but there was no evidence that the facility staff was made aware of R1’s diagnosis of scabies. Continue on LIC9099C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Marisol Cuadra
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 21-AS-20250819150313
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: AA BEST CARE HOMES
FACILITY NUMBER: 496801684
VISIT DATE: 09/18/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Continued from LIC9099...

LPA reviewed R1’s physician report dated 12/28/22 indicates that R1 does not have a history of skin condition and they have the capacity for self-care including showering and dressing, which it was confirmed in R1’s care plan dated 3/19/25. Also, review of facility daily care notes confirms that R1 had been seen regularly by their physician. On 8/28/25, LPA conducted interviews with facility staff (S1 and S2), where it was denied by staff any signs of skin issues or rashes identified as scabies in R1’s body. During LPA’s visit on 8/28/25, LPA informed the Licensee and Administrative Assistance of R1’s diagnosis, but they stated that they were not aware of that R1 had scabies. However, facility staff did not make any efforts to check that R1’s roommate was free of scabies until LPA advised them to assess them to identify any signs of rash on their bodies as well as wash their belongings in hot water. LPA discussed the responsibility of staff to ensure resident’s health and safety instituting universal precautions and best practice when caring for the resident with scabies and/or residents in care period. LPA has concluded that there was no supporting evidence that facility staff could have been aware of R1’s diagnosis of scabies to seek medical assistance sooner because R1 did not alert staff that they were experiencing any itching. A finding that the complaint allegation of staff did not seek timely medical for resident with scabies is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Marisol Cuadra
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2