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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 496803751
Report Date: 07/24/2025
Date Signed: 07/24/2025 03:25:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/14/2025 and conducted by Evaluator Robert Frank
COMPLAINT CONTROL NUMBER: 21-AS-20250714081523
FACILITY NAME:HEALDSBURG SENIOR LIVING COMMUNITYFACILITY NUMBER:
496803751
ADMINISTRATOR:RODRIGUEZ, BRANDEEFACILITY TYPE:
740
ADDRESS:725 GROVE STREETTELEPHONE:
(707) 433-4877
CITY:HEALDSBURGSTATE: CAZIP CODE:
95448
CAPACITY:82CENSUS: 39DATE:
07/24/2025
UNANNOUNCEDTIME BEGAN:
10:05 AM
MET WITH:Brandee Rodriguez, Executive DirectorTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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9
Licensee does not ensure sufficient staffing is provided resulting in a lack of supervision for residents in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Robert Frank and arrived unannounced to initiate a Complaint Investigation and deliver findings regarding the above allegation and met with facility Administrator Brandee Rodriguez.

Complaint alleges the facility does not have adequate staffing to meet the needs of residents in care. Complainant states that only one direct care provider is scheduled per shift in Memory Care Building 2 and Assisted Living, but the care needs of residents require at least two (2) staff be present, as some residents require a two (2) person assist and some resident’s behaviors require at least two (2) staff members, as one (1) staff member is needed solely for the purpose of redirecting the residents with disruptive and or aggressive behaviors.

The same allegation of Inadequate Staffing was filed with Community Care Licensing on 6/25/2025. This same allegation on complaint control #21-AS-20250625095039 was found to be substantiated and a citation was issued. As such, this complaint will be found UNSUBSTANTIATED.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Robert Frank
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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