496803998-11-7-2024-21-AS-VBEI-DB2QFH-20241115110756

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 496803998
Report Date: 11/07/2024
Date Signed: 11/07/2024 03:27:54 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/31/2024 and conducted by Evaluator Christi Coppo

COMPLAINT CONTROL NUMBER: 21-AS-20241031093432

FACILITY NAME:	OAKMONT GARDENS		FACILITY NUMBER:	496803998
ADMINISTRATOR:	MORGAN HOLIEN		FACILITY TYPE:	740
ADDRESS:	301 WHITE OAK DRIVE		TELEPHONE:	(707) 921-1861
CITY:	SANTA ROSA	STATE: CA	ZIP CODE:	95409
CAPACITY:	79	CENSUS:	DATE:	11/07/2024
		UNANNOUNCED	TIME BEGAN:	12:45 PM
MET WITH:	Morgan Holien, Administrator		TIME COMPLETED:	03:43 PM

ALLEGATION(S):

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Facility not maintained in safe condition for residents

INVESTIGATION FINDINGS:

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At approximately 12:45PM, Licensing Program Analyst (LPA) Christi Coppo arrived at this facility unannounced, to deliver finding for above allegation. LPA met with Administrator Morgan Holien.

Complaint alleges facility not maintained in safe condition for residents. Complainant states that the sidewalk concrete on the corner of the west entrance by WellsFargo is cracked and raised, presenting a safety hazard for residents. Complaintant states that the sidewalk concrete behind apartments #124-126 is also cracked and raised, presenting a safety hazard for residents. Complainant states that repairs to these areas have not been completed because the facility does not have enough money in their budget to fix them.

During investigation, LPA contacted the City of Santa Rosa Public Works Department to determine the party responsible for the repairs, LPA was advised that private property owners are responsible for sidewalk repairs

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Christi Coppo
LICENSING EVALUATOR SIGNATURE:	DATE: 11/07/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 21-AS-20241031093432

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: OAKMONT GARDENS	FACILITY NUMBER: 496803998
	VISIT DATE: 11/07/2024

NARRATIVE

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continued form 9099...

within their property lines and for areas adjacent to their property up to where the asphalt touches the bordering public road.

During investigation, LPA interviewed Administrator (Admin). Admin advised that facility is aware of the sidewalk issue and has been actively working on getting bids to complete the repairs for both the sidewalk on the corner and the sidewalk behind apartments 124 and 126. Admin could not provide approximate date of when the facility became aware of the sidewalk needing repair. However, Admin provided most recent project bid from construction company (I1) dated 9/25/2024. Admin explained that the sidewalk repair project is being managed by licensee's project manager S1.

During investigation, LPA interviewed S1. S1 provided LPA with proof that S1 was notified by Oakmont Gardens' Director of Maintenance (S2) on 7/8/2024 of sidewalk repairs needed. Per S1, Oakmont Gardens first inquired with the City of Santa Rosa to find out the responsible party for the repairs, be it the city of Santa Rosa or Oakmont Gardens. Once clarification was obtained, S1 set out to find a company to complete the repairs and obtain any permits needed, should they be required. S1 contacted several companies but found that most declined to provide a bid due to the small size of the project. The search for a company to accept the repair project yielded a result in September of 2024. On 9/23/24 a bid was provided by I1. On 9/25/24 S1 asked I1 to revise the bid in order to expedite completion the repairs. On 9/30/24 Oakmont Gardens approved the revised estimate. On 10/15/24, I1 communicated to S1 that application for the necessary permits was completed and the required traffic control plans were submitted. The repairs are projected to begin just as soon is the permit is issued. The City of Santa Rosa estimates a 4-6 week processing time for the permit. LPA observed I1's estimate to have an expiration date of 10/25/24. LPA asked I1 about estimate expiration date, I1 advised that the estimate is extended until the permit is obtained, "we don't want to punish our client because the city is back logged."

During investigation, LPA interviewed R1, member of the Resident Council of Oakmont Gardens. R1 advised that the sidewalk repair issue was first brought to management in July or August of 2024. R1 advised that the response from management at that time was that they are shopping bids from 2-3 companies but something

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SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Christi Coppo
LICENSING EVALUATOR SIGNATURE:	DATE: 11/07/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2024

LIC9099 (FAS) - (06/04)

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Control Number 21-AS-20241031093432

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: OAKMONT GARDENS	FACILITY NUMBER: 496803998
	VISIT DATE: 11/07/2024

NARRATIVE

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will be done about it soon. R1 advised LPA that the sidewalk repair issues were discussed during the Resident Council meeting in September, then subsequently at the October council meeting. R1 advised LPA that management was both responsive, and explanatory, in reaction to the sidewalk repair concerns when they were brought up in September. Admin explained to R1 that Oakmont Gardens had been actively looking for a company to accept the project.

Admin explained to LPA that Oakmont Gardens has tried to address the sidewalk issue behind apartments 124-126 by shaving down the concrete to try and level the surface, in order to mitigate any tripping hazard. LPA observed the sidewalk concrete behind apartments 124-126 to have been shaved down as evidenced by the marks in the concrete the shaver left behind. While LPA was present, Admin and S2 painted the sidewalk area behind apartments 124-126 with paint and put a sign out as a visual warning for residents, indicating presence of the uneven concrete. Admin and S2 also put a sign out on the corner sidewalk area as well, to act as visual warning. So, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Christi Coppo
LICENSING EVALUATOR SIGNATURE:	DATE: 11/07/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2024

LIC9099 (FAS) - (06/04)

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