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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 496804032
Report Date: 09/23/2025
Date Signed: 09/23/2025 03:03:42 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/05/2025 and conducted by Evaluator Christi Coppo
COMPLAINT CONTROL NUMBER: 21-AS-20250805091856
FACILITY NAME:COGIR OF SONOMA PLAZAFACILITY NUMBER:
496804032
ADMINISTRATOR:CORNEJO, WENDYFACILITY TYPE:
740
ADDRESS:91 NAPA ROADTELEPHONE:
(707) 939-1500
CITY:SONOMASTATE: CAZIP CODE:
95476
CAPACITY:105CENSUS: DATE:
09/23/2025
UNANNOUNCEDTIME BEGAN:
09:13 AM
MET WITH:Administrator Wendy CornejoTIME COMPLETED:
03:18 PM
ALLEGATION(S):
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Staff financially abused residents in care
Staff did not ensure residents personal property was safely secured
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Christi Coppo arrived at this facility unannounced, to deliver findings on the above allegations. LPA met with Administrator Wendy Cornejo.

Complaint alleges staff financially abused residents in care and staff did not ensure residents personal property was safely secured. Complainant states between at least 2024-2025 Cogir staff member was found to have stolen several thousands of dollars in cash, coins and jewelry from the six noted residents of Cogir of Sonoma Plaza and also appears to have made some unauthorized transactions with a stolen credit card."

On 7/22/25, Admin notified LPA of theft in facility. Minor instances of theft were previously reported to LPA earlier in the year, suspect unknown. On 7/21/25 at approximately 7:30pm, staff (S4) was caught on camera digging through a recently deceased resident's (R3) belongings. S4 was observed opening a drawer and pulling out an envelope of money. Money was stolen and put in S4's pocket. On 7/22/25 at

Continued on 9099C....
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Christi Coppo
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 21-AS-20250805091856
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: COGIR OF SONOMA PLAZA
FACILITY NUMBER: 496804032
VISIT DATE: 09/23/2025
NARRATIVE
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Continued from 9099...

approximately 10:00am, Admin and HWD contacted Sonoma Sheriff Department (event #SON-250000229 and SON-250000383). Deputy arrived at facility to take report and view video footage of theft. R3's responsible party was notified. At approximately 2:30pm on 7/22/25, S4 was arrested by deputy. Facility immediately terminated S4 as they were being arrested. Case is still being investigated by law enforcement. S4's private residence was searched and additional items of theft from residents of the facility were recovered. Police report pending. Video footage of theft given to LPA.

On 7/23/25, LPA visited the facility to conduct a case management about the reported theft and arrest of S4. Facility did submit to CCL the required SOC341 self-reporting the occurrence of theft and they noted abuse of the financial type at the facility by S4. LPA’s review of SOC341 indicates that both law enforcement and the Sonoma ombudsman were also notified.

Prior to the incident of theft on 7/22/25, facility reported previous instances of theft to law enforcement: incident submission numbers P2C000177096 regarding resident (R1) and P2C000192304 regarding resident (R2), suspect unknown in each instance. Additionally, facility Administrator recorded the instance of missing items in their Resident Theft and Loss Record, as required by regulation.

In April 2025, facility reported instance of theft pertaining to resident (R3) to law enforcement and CCL; event #SO250000229. For this occurrence there were only two staff that had access to the residence of R3. The facility has two sets of master keys, the locations of which are secure such that the keys are safeguarded. So, facility Administrator was able to narrow down the suspects by process of elimination, eliminating those staff that did not have access to the keys to the room of R3. Facility Administrator and facility Health and Wellness Director worked with law enforcement to determine the identity of the thief. During investigation, Administrator provided evidence to LPA showing her correspondence with law enforcement pertaining to the theft. However, law enforcement’s effort to identify the thief did not yield a result. Facility Administrator recorded the instance of missing items in their Resident Theft and Loss Record, as required by regulation.


Continued on 9099C(2)...
SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Christi Coppo
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 21-AS-20250805091856
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: COGIR OF SONOMA PLAZA
FACILITY NUMBER: 496804032
VISIT DATE: 09/23/2025
NARRATIVE
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Continued from 9099C...

In June 2025, facility had a report of suspected theft, but resident (R4) could not remember if they had misplaced the items in question or if they had indeed been stolen. Nevertheless, facility Administrator recorded the instance of missing items in their Resident Theft and Loss Record, as required by regulation.

During investigation, LPA reviewed facility reports to and from law enforcement, facility reports of theft reported to CCL, and facility’s Resident Theft and Loss Record. To the best of LPA’s knowledge and review of documents, facility is found to have been complaint with regulation. Doors to residents rooms all have locking features; locks are present that require a key to open. Facility provides residents with the ability to lock their rooms, ensuring that their personal property can be safely secured. Master keys are kept secure and safeguarded. Additionally, LPA’s investigation of thefts finds that facility maintained compliance with Title 22 regulations in so far as they reported and recorded the instances of theft in compliance with regulation. Facility cannot control the ethical or moral behavior of staff. Upon discovering the identity of the thief, facility immediately terminated S4. Arrest of S4 resulted in S4’s admitting they were the thief behind the previous thefts of R1, R2, R3, and R4. So, although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies cited.
SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Christi Coppo
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2025
LIC9099 (FAS) - (06/04)
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