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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 502701313
Report Date: 02/05/2026
Date Signed: 02/05/2026 12:59:48 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/05/2026 and conducted by Evaluator Arielle Pascua
PUBLIC
COMPLAINT CONTROL NUMBER: 27-AS-20260105104114
FACILITY NAME:MORNING STAR CARE HOMEFACILITY NUMBER:
502701313
ADMINISTRATOR:GOREAL, KALVENFACILITY TYPE:
740
ADDRESS:3408 GATEWOOD DRIVETELEPHONE:
(209) 595-8534
CITY:MODESTOSTATE: CAZIP CODE:
95355
CAPACITY:6CENSUS: 5DATE:
02/05/2026
UNANNOUNCEDTIME BEGAN:
12:29 PM
MET WITH:Cheyenne HubbardTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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9
Staff yell at residents
INVESTIGATION FINDINGS:
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On 02/05/2026, Licensing Program Analyst (LPA) Arielle Pascua arrived unannounced to this facility to deliver complaint findings. LPA Pascua met with Staff Member (SM), Cheyenne Hubbard. LPA Pascua ask SM Hubbard to contact the Facility Designated Administrator (FDA), Kalven Goreal to inform him that CCL was present. It was learned that FDA Goreal was unable to come to the facility. LPA Pascua spoke with FDA Goreal via telephone regarding today's visit and complaint findings. FDA Goreal appointed SM Hubbard to finish the visit with LPA Pascua.

Current census was 5.
It was alleged that staff yell at residents. During the course of this investigation, the department conducted interviews which revealed that, on one evening at the facility, two residents were seated at a dining table and helped themselves to two cookies. In response, the facility administrator approached the residents, raised his voice, and told them they were not allowed to take cookies due to hygiene concerns related to one of the residents. Furthermore, this incident was acknowledged by the administrator. Based on this information, the staff did yell at the residents.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Arielle Pascua
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 27-AS-20260105104114
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: MORNING STAR CARE HOME
FACILITY NUMBER: 502701313
VISIT DATE: 02/05/2026
NARRATIVE
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As a result of this investigation, the department found the allegations to be SUBSTANTIATED - A finding that the complaint was Substantiated meant that the allegation was valid because the preponderance of the evidence standard had been met.
The following deficiencies were cited on the following LIC 9099-D pursuant to Title 22 Rules and Regulations, Division 6 and Health and Safety Codes.
An exit interview was conducted and a copy of this report and appeals rights was provided to the facility at the end of this visit.
SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Arielle Pascua
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Citations on this Visit Report are Under Appeal!

Control Number 27-AS-20260105104114
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: MORNING STAR CARE HOME
FACILITY NUMBER: 502701313
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/05/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Under Appeal
Type A
02/06/2026
Section Cited
CCR
87468.1(a)(1)
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(1) To be accorded dignity in their personal relationships with staff, residents, and other persons.
This is not met as evidenced by: The licensee did not comply with the section cited above by not ensuring that the residents were accorded with dignity in their personal relationship with staff.
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Facility Administrator stated that a review of the section will be conducted. A statement of correction, along with proof of staff training for no less than (1) hour in duration, for the cited section will be completed and submitted to the LPA's email at arielle.pascua@dss.ca.gov. by the due date.
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 It was learned that the facility administrator raised his voice at the residents in care. This poses an immediate health, safety, and personal rights risks to persons in care.
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. Information submitted must include attendees, trainers, and information discussed.
Deficiency Dismissed
Type A
02/06/2026
Section Cited
CCR
87405(d)(5)
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(5) Good character and a continuing reputation of personal integrity.
This is not met as evidenced by: The licensee did not comply with the section cited above by not ensuring that the administrator was of good character. This poses an immediate health, safety and personal rights risks to persons in care.
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Facility Administrator stated that a review of the section will be conducted. A statement of correction, along with proof of staff training for no less than (1) hour in duration, for the cited section will be completed and submitted to the LPA's email at arielle.pascua@dss.ca.gov. by the due date.
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. Information submitted must include attendees, trainers, and information discussed.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Arielle Pascua
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/05/2026 and conducted by Evaluator Arielle Pascua
PUBLIC
COMPLAINT CONTROL NUMBER: 27-AS-20260105104114

FACILITY NAME:MORNING STAR CARE HOMEFACILITY NUMBER:
502701313
ADMINISTRATOR:GOREAL, KALVENFACILITY TYPE:
740
ADDRESS:3408 GATEWOOD DRIVETELEPHONE:
(209) 595-8534
CITY:MODESTOSTATE: CAZIP CODE:
95355
CAPACITY:6CENSUS: 5DATE:
02/05/2026
UNANNOUNCEDTIME BEGAN:
12:29 PM
MET WITH:Cheyenne HubbardTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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2
3
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5
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7
8
9
Staff leave residents unattended
Staff financially abuses residents
Staff isolates resident
Staff do not clean facility
INVESTIGATION FINDINGS:
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5
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On 02/05/2026, Licensing Program Analyst (LPA) Arielle Pascua arrived unannounced to this facility to deliver complaint findings. LPA Pascua met with Staff Member (SM), Cheyenne Hubbard. LPA Pascua ask SM Hubbard to contact the Facility Designated Administrator (FDA), Kalven Goreal to inform him that CCL was present. It was learned that FDA Goreal was unable to come to the facility. LPA Pascua spoke with FDA Goreal via telephone regarding today's visit and complaint findings. FDA Goreal appointed SM Hubbard to finish the visit with LPA Pascua.

Current census was 5.
Allegation: Staff leave residents unattended
It was alleged that the staff leave residents unattended. During the course of this investigation, the department conducted interviews and reviewed facility records. Based interviews with 4 staff members. 4 out 4 staff members deny that they leave residents unattended. 4 out 4 staff members state they understand the importance of ensuring that the residents have supervision at all times
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Arielle Pascua
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 27-AS-20260105104114
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: MORNING STAR CARE HOME
FACILITY NUMBER: 502701313
VISIT DATE: 02/05/2026
NARRATIVE
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An interview with 5 residents were conducted. 1 out 5 residents was unable to complete the interview due to language barriers. 1 out 5 residents state that one time they did not find any staff at the facility. 3 out 5 residents state that there is always a staff member on site. Furthermore, a review of the facility’s payroll records and LIC500 shows that there are staff members on site at all hours of the day. Based on the information gathered, there is not sufficient evidence to prove that staff leave residents unattended.

Allegation: Staff financially abuses residents

It was alleged that the staff financially abuses residents. During the course of this investigation, the department conducted interviews and reviewed facility records. Based on interviews conducted with 4 staff. 4 out 4 staff members deny that they financially abuse residents or have witnessed any other staff members financially abuse the residents. 4 out 4 staff members state that they do take residents out of the facility for outings which the residents are able to pay for themselves but are not required to pay for them or others. An interview with an interview with 5 residents were conducted. 1 out 5 residents was unable to complete the interview due to language barriers. 4 out 5 residents state that the facility staff do not financially abuse them. Based on the information gathered, there is not sufficient evidence to prove that the facility staff financially abuse the residents in care.

Allegation: Staff isolates resident

It was alleged that the staff isolates residents. During the course of this investigation, the department conducted interviews. Based on interviews conducted with 4 staff. 4 out 4 staff deny that they isolate the residents. 4 out 4 staff report that it is encouraged that residents come out of their rooms to mingle with other residents, however not all residents would like to do that all the time. An interview with 5 residents was conducted. 1 out 5 residents was unable to complete the interview due to language barriers. 4 out 5 residents deny that they have been isolated or have seen any other residents isolated. Based on the information gathered, there is not sufficient evidence to prove that the facility staff isolates residents.

SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Arielle Pascua
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 27-AS-20260105104114
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: MORNING STAR CARE HOME
FACILITY NUMBER: 502701313
VISIT DATE: 02/05/2026
NARRATIVE
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Allegation: Staff do not clean facility

It was alleged that the staff do not clean facility. During the course of this investigation, LPA Pascua conducted a tour of the facility on 01/13/2026 and 1/26/2026. LPA Pascua toured the living areas, dining areas, restrooms, resident bedrooms, and other areas intended for resident use. During the LPAs visits it was observed to be maintained in a sanitary condition, surfaces were free of visible soil, debris, staining and residue. In addition, LPA Pascua reviewed and observed a cleaning routine schedule for each shift at the facility which indicate evidence of routine cleaning. Based on the information gathered, there is not sufficient evidence to prove that staff do not clean the facility.

Based on statements obtained, records review and observations during the investigation process, LPA was unable to corroborate the allegations. The investigation revealed the preponderance of evidence standards have not been met; therefore, the above allegations are found to be UNSUBSTANTIATED. A finding that the complaint allegations are UNSUBSTANTIATED means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation(s)occurred.

An exit interview was conducted and a copy of this report was provided to the facility at the end of this visit.

SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Arielle Pascua
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 6