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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 503601344
Report Date: 09/30/2025
Date Signed: 09/30/2025 11:41:01 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/21/2025 and conducted by Evaluator Xona Xayavong
COMPLAINT CONTROL NUMBER: 04-CC-20250821171054
FACILITY NAME:CCCDS TURLOCK CHILD DEVELOPMENT CENTERFACILITY NUMBER:
503601344
ADMINISTRATOR:RFACILITY TYPE:
850
ADDRESS:400 NORTH KILROY ROADTELEPHONE:
(209) 669-6374
CITY:TURLOCK,STATE: CAZIP CODE:
95380
CAPACITY:116CENSUS: 67DATE:
09/30/2025
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Site Supervisor Calletana FelixTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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1) Licensee did not prevent day care children from being bitten by fleas while in care.
INVESTIGATION FINDINGS:
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On 9/30/2025 Licensing Program Analyst (LPA) Xona Xayavong conducted an unannounced complaint inspection and met with Site Supervisor Calletana Felix to deliver findings. A tour of the inside and outside of the facility was conducted and a census was taken.

During the complaint investigation, LPA Xayavong conducted two unannounced inspections at the facility on 08/26/2025 and 09/11/2025. As part of the investigation, LPA interviewed staff and parents, reviewed children’s records, obtained relevant documentation, and conducted observations of the facility.

Based on interviews conducted, it was revealed that staff allowed outdoor activities during periods of flea infestation.

(Continue on LIC 9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Xona Xayavong
LICENSING EVALUATOR SIGNATURE:

DATE: 09/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 04-CC-20250821171054
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: CCCDS TURLOCK CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 503601344
VISIT DATE: 09/30/2025
NARRATIVE
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Based on the information obtained and interview conducted, the preponderance of evidence has been met, that Licensee did not prevent day care children from being bitten by fleas while in care. Therefore, this allegation is SUBSTANTIATED.

Per Title 22, Division 12, Chapter 1 of the California Code of Regulations, the following deficiency Type B is being cited: (see next page LIC-9099D).

Site Supervisor Calletana Felix was provided with a copy of appeal rights. Exit interview conducted and report was reviewed with Site Supervisor. This report shall be made available to the public upon request. LIC 9213 Notice of Site Visit is provided and required to be posted for 30 days.
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Xona Xayavong
LICENSING EVALUATOR SIGNATURE:

DATE: 09/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 04-CC-20250821171054
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: CCCDS TURLOCK CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 503601344
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/30/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/30/2025
Section Cited
CCR
101223(a)(2)
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101223 Personal Rights…(a) The licensee shall ensure that each child is accorded the following personal rights… (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs... This requirement was not met as evidenced by:
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Site Supervisor stated that continuous monthly flea treatments will be conducted, along with ongoing efforts to trap stray cats. Site Supervisor stated that she will work with administration to develop a procedure plan that allows children to engage in physical activity indoors when
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Based on interviews, it was revealed that staff allowed outdoor activities during periods of flea infestation. This violation of personal rights poses a potential risk to the health, safety, and personal rights of children in care.
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fleas are observed, in order to prevent flea bites. Site Supervisor stated that the new procedure plan will be provided to Licensing by October 14, 2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Xona Xayavong
LICENSING EVALUATOR SIGNATURE:

DATE: 09/30/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2025
LIC9099 (FAS) - (06/04)
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