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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 503808831
Report Date: 09/25/2024
Date Signed: 09/25/2024 12:52:57 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/24/2024 and conducted by Evaluator Martha DeHaro
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20240724123732
FACILITY NAME:CCCSC INC., MARSHA'S HOUSEFACILITY NUMBER:
503808831
ADMINISTRATOR:GARCIA, COLLEENFACILITY TYPE:
830
ADDRESS:2321 E. WHITMORE AVENUETELEPHONE:
(209) 577-0138
CITY:CERESSTATE: CAZIP CODE:
95307
CAPACITY:8CENSUS: 5DATE:
09/25/2024
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Maria Sida and Brenda McDonaldTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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9
Facility is operating out of ratio.
INVESTIGATION FINDINGS:
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On 09/25/24, Licensing Program Analyst (LPA) Martha De Haro, conducted an unannounced complaint inspection to provide findings regarding the above allegation. LPA met with Site Supervisor Maria Sida and Assistant Director Brenda McDonald, toured the facility, and took a census. LPA explained and discussed the allegations and findings with Site Supervisor Ms. Sida and Assistant Director Ms. McDonald.

LPA investigated the above allegation. During the course of the investigation, LPA interviewed several staff members, the site supervisor, and parents, conducted facility observations, and reviewed and obtained facility records.

After reviewing children’s sign in/sign out sheets, LPA De Haro found one instance where the facility was operating out of ratio. It was found that on July 8, 2024, there were nine (9) infants receiving care at the facility, which is one over the center’s capacity of eight (8). Based on LPA De Haro’s record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. (Continued on LIC 9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 09/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 04-CC-20240724123732
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: CCCSC INC., MARSHA'S HOUSE
FACILITY NUMBER: 503808831
VISIT DATE: 09/25/2024
NARRATIVE
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Per California Code of Regulations Title 22 Division 12 Chapter 1, the following deficiency is being cited (see LIC 9099-D).

An exit interview was conducted with Site Supervisor Maria Sida and Assistant Director Brenda McDonald. A copy of this report and Appeal Rights were provided and discussed with Ms. Sida and Ms. McDonald. Notice of Site Visit to be posted for 30 days.

SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 09/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 04-CC-20240724123732
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: CCCSC INC., MARSHA'S HOUSE
FACILITY NUMBER: 503808831
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/25/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/25/2024
Section Cited
CCR
101161
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Limitations on Capacity - (a) A licensee shall not operate a child care center beyond the conditions and limitations specified on the license, including the capacity limitation.
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Site Supervisor agreed to hold a training on infant ratios and capacity for all staff and submit proof of completion/participation. Site Supervisor to also submit a written plan on how facility will comply with infant ratios and capacity by the plan of correction due date, October 25, 2024.
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Based on record review, the facility was found to be operating beyond the conditions and limitations of their license as they were found to have nine (9) infants in care on one occasion, operating out of ratio. This poses a potential risk to the health, safety, or personal rights of children.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 09/25/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/24/2024 and conducted by Evaluator Martha DeHaro
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20240724123732

FACILITY NAME:CCCSC INC., MARSHA'S HOUSEFACILITY NUMBER:
503808831
ADMINISTRATOR:GARCIA, COLLEENFACILITY TYPE:
830
ADDRESS:2321 E. WHITMORE AVENUETELEPHONE:
(209) 577-0138
CITY:CERESSTATE: CAZIP CODE:
95307
CAPACITY:8CENSUS: 5DATE:
09/25/2024
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Maria SidaTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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9
Unqualified staff are providing care and supervision to day care children in care.
INVESTIGATION FINDINGS:
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On 09/25/24, Licensing Program Analyst (LPA) Martha De Haro, conducted an unannounced complaint inspection to provide findings regarding the above allegation. LPA met with Site Supervisor Maria Sida and Assistant Director Brenda McDonald, toured the facility, and took a census. LPA explained and discussed the allegations and findings with Site Supervisor Ms. Sida and Assistant Director Ms. McDonald.

LPA investigated the above allegation. During the course of the investigation, LPA interviewed several staff members, the site supervisor, and parents, conducted facility observations, and reviewed and obtained facility records.

Information obtained throughout the investigation did not produce sufficient information to meet the preponderance of evidence standard to support that unqualified staff are providing care and supervision to day care children in care. (Continued on LIC 9099-C)

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 09/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 04-CC-20240724123732
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: CCCSC INC., MARSHA'S HOUSE
FACILITY NUMBER: 503808831
VISIT DATE: 09/25/2024
NARRATIVE
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Although the above allegation may have happened or is valid, there is no preponderance to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Per California Code of Regulation Title 22 Division 12 Chapter 1, no deficiencies are being cited today.

Exit interview conducted with Site Supervisor Maria Sida and Assistant Director Brenda McDonald. A copy of this report and Appeal Rights were provided and discussed with Ms. Sida and Ms. McDonald. Notice of Site to be posted for 30 days.
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 09/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 7