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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 503810140
Report Date: 02/23/2022
Date Signed: 02/23/2022 02:08:47 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/30/2021 and conducted by Evaluator Roman Iglesias
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20211130150638
FACILITY NAME:JUST KID'N AROUND CHILDCAREFACILITY NUMBER:
503810140
ADMINISTRATOR:BISHOP, LAURAFACILITY TYPE:
850
ADDRESS:4718 BROADWAY AVETELEPHONE:
(209) 869-5900
CITY:SALIDASTATE: CAZIP CODE:
95368
CAPACITY:38CENSUS: 28DATE:
02/23/2022
UNANNOUNCEDTIME BEGAN:
12:35 PM
MET WITH:PERSHALL, MELISSATIME COMPLETED:
02:25 PM
ALLEGATION(S):
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Licensee was verbally aggressive and intimidating towards staff
INVESTIGATION FINDINGS:
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 On 02/23/2022, Licensing Program Analysts (LPA), Roman Iglesias, conducted an unannounced complaint inspection to provide findings for the above allegation. LPA met with Licensee, Melissa Pershall, who accompanied LPA during the indoor/outdoor tour of the facility. LPA took a census and discussed the allegations.
During the course of the investigation, LPA interviewed staff and made observations. On 12/07/2021, LPA Iglesias interviewed Ms. Pershall and during the interview, Ms. Pershall admitted to using inappropriate language while addressing an issue with a staff member. Additionally, during the interview Ms. Pershall used language that can be offensive to describe an employee.

Based upon observations and information gathered through interviews, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED.

(Continued on 9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alice Juarez
LICENSING EVALUATOR NAME: Roman Iglesias
LICENSING EVALUATOR SIGNATURE:

DATE: 02/23/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/23/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 04-CC-20211130150638
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: JUST KID'N AROUND CHILDCARE
FACILITY NUMBER: 503810140
VISIT DATE: 02/23/2022
NARRATIVE
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Per California Code of Regulations, Title 22, Division 12, Chapter 1, the deficiency is being cited on the attached LIC 9099-D.

An exit interview was conducted with Licensee, Melissa Pershall. A copy of this report and Appeal Rights were provided and discussed with Ms. Pershall.

A Notice of Site Visit Form was posted to parent's board and must remain posted for 30 days.
SUPERVISORS NAME: Alice Juarez
LICENSING EVALUATOR NAME: Roman Iglesias
LICENSING EVALUATOR SIGNATURE:

DATE: 02/23/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/23/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 04-CC-20211130150638
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: JUST KID'N AROUND CHILDCARE
FACILITY NUMBER: 503810140
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/23/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/25/2022
Section Cited
CCR
101214(a)
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Accountability: (a) The licensee, whether an individual or other entity, is accountable for the general supervision of the licensed child care center and for the establishment of policies concerning its operation.

This requirement is not met as evidenced by:
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During today's visit, Licensee provided LPA with a written statement, indicating she will not use foul language when addressing issues with staff and will be more conscious of words used to describe staff/ an individual. Additionally, a "Zoom" meeting will be scheduled with Licensee, LPA's Supervisor, and LPA to address complaint(s).
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On 12/7/21, LPA interviewed Ms. Pershall and during the interview, she admitted to using inappropriate language while addressing an issue with a staff. Also, during the interview Ms. Pershall used language that can be offensive to describe an employee. This is a potential personal rights, health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Alice Juarez
LICENSING EVALUATOR NAME: Roman Iglesias
LICENSING EVALUATOR SIGNATURE:

DATE: 02/23/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/23/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3