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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 511306435
Report Date: 03/03/2026
Date Signed: 03/03/2026 04:29:55 PM

Document Has Been Signed on 03/03/2026 04:29 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME:LIVE OAK CHILD CARE CENTERFACILITY NUMBER:
511306435
ADMINISTRATOR/
DIRECTOR:		DUREN, JENNIFERFACILITY TYPE:
850
ADDRESS:1990 ARCHER AVENUETELEPHONE:
(530) 695-2372
CITY:LIVE OAKSTATE: CAZIP CODE:
95953
CAPACITY: 56TOTAL ENROLLED CHILDREN: 56CENSUS: DATE:
03/03/2026
TYPE OF VISIT:Case Management - IncidentUNANNOUNCEDTIME VISIT/
INSPECTION BEGAN:
12:42 PM
MET WITH:Jennifer DurenTIME VISIT/
INSPECTION COMPLETED:
04:40 PM
NARRATIVE
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An unannounced case management inspection was conducted today 3/3/26 at 12:42pm by Licensing Program Analyst (LPA), Tammy Dutra . LPA met with the Director Jennifer Duren in response to two Unusual Incident Reports received by the Department on 2/13/26 and 3/2/26. It was reported that on 2/4/26 a child in care, (C1) fell off a chair and hit their head on the pavement on the playground. It was also reported that C1 had a second incident where they were playing on a hop along ball and fell on a rock causing a bump between their eyes. Child was taken to the emergency room for a concussion after the first injury and a physician following the second injury.

The Director was interviewed on 3/3/26 at 12:45pm and stated that on 2/4/26 C1 was standing on a chair and another child pulled the chair out from underneath them. C1 fell back and hit their head on the concrete. Director stated first aid was administered and child's representative was called. C1 was picked up from the center and taken to receive medical care. Director stated they were unaware that C1 was taken to the emergency room and was informed later by the lead teacher. There were approximately 18 children with five teachers during the first incident. The first incident was reported to Community Care Licensing on 2/13/26.
NAME OF LICENSING PROGRAM MANAGER: Erin Virrueta
NAME OF LICENSING PROGRAM ANALYST: Tammy Dutra
LICENSING PROGRAM ANALYST SIGNATURE: DATE: 03/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE: DATE: 03/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
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California Health & Human Services Agency
California Department of Social Services

FACILITY EVALUATION REPORT California law requires a public report of each licensing visit/inspection. This report is a record for the facility and the licensing agency. This report is available for public review; therefore, care is taken not to disclose personal or confidential information. Inquiries concerning the location, maintenance, and contents of these reports may be directed to the Licensing Program Analyst or Regional Office whose address and telephone number are listed on the front of this form.

DEFICIENCIES A deficiency is an instance of noncompliance with licensing requirements, including applicable statutes, regulations, interim licensing standards, operating standards, and written directives. Applicants/ licensees must be notified in writing of all licensing deficiencies. Deficiencies are listed on the left side of this form, and the applicable licensing requirement upon which the deficiency is identified. There are two types of deficiencies:
  • Type A deficiencies are violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
  • Type B deficiencies are violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care, a recordkeeping violation that could impact the care of said persons and/or protection of their resources, or a violation that could impact those services required to meet the needs of persons in care.

PLANS OF CORRECTION (POCs) The licensing agency is required to establish a reasonable length of time to correct a deficiency. In order to set the time, the licensing agency must take into consideration the seriousness of the violation, the number of persons in care involved, and the availability of equipment and personnel necessary to correct the violation. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The applicant/licensee who encounters problems beyond their control in completing the corrections within the specified time frame may request and may be granted an extension of the correction due date by the licensing agency.

CORRECTION NOTIFICATION The applicant/licensee is responsible for completing all corrections and promptly notifying the licensing agency of corrections. Applicants/licensees are advised to keep a dated copy of any correspondence sent to the licensing agency concerning corrections, or if corrections are telephoned to the licensing agency, the date, person contacted, and information given.

CIVIL PENALTIES The licensing agency is required by law to issue a Penalty Notice, when applicable, to all facilities holding a license issued by the licensing agency, or subject to licensure, except Certified Family Homes, Resource Families, and Foster Family Homes, or any governmental entity.

PENALTY NOTICE GIVEN The statement concerning civil penalties serves as a penalty notice on this Licensing Report and failure to correct cited licensing deficiencies will result in civil penalties. Applicants/ licensees are required to pay civil penalties when administrative appeals have been exhausted and in accordance with any payment arrangements made with the licensing agency.

APPEAL RIGHTS The applicant/licensee has a right without prejudice to discuss any disagreement in this report with the licensing agency concerning the proper application of licensing requirements. The applicant/ licensee may request a formal review by the licensing agency to amend or dismiss the notice of deficiency and/ or civil penalty. Requests for review shall be made in writing within 15 business days of receipt of a deficiency notification or civil penalty assessment. Licensing deficiencies may be appealed pursuant to the procedures in the LIC 9058 Applicant/Licensee Rights.

AGENCY REVIEW The licensing agency review of an appeal may be conducted based upon information provided in writing by the applicant/licensee. The applicant/licensee may request an office meeting to provide additional information. The applicant/licensee will be notified in writing of the results of the agency review within 60 business days of the date when all necessary information has been provided to the licensing agency.

EMAIL REQUIREMENT Adult Community Care Facilities, Residential Care Facilities for the Chronically Ill, and Residential Care Facilities for the Elderly are required to provide and maintain an active email address of record with the licensing agency.

LIC809 (FAS) - (09/23)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: LIVE OAK CHILD CARE CENTER
FACILITY NUMBER: 511306435
VISIT DATE: 03/03/2026
NARRATIVE
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Director stated that another incident occurred on 2/26/26 when C1 was bouncing on a hop along ball and fell forward landing on rocks. Director stated that C1 was taken to their pediatrician and it was determined the wound was superficial and there was no suspected concussion. Director stated during the second incident, there were approximately 12 toddlers with three teachers on the playground.

Three teachers were interviewed on 3/3/26 and none of the teachers witnessed C1 fall on the first or the second incident. All teachers stated they were focused on other children and did not see C1 fall. After the teachers interviewed nearby children they believe that C1 was pushed off a chair by another child during the first incident. None of the teachers saw C1 fall off the hop along ball and when C1 shared they were hurt, none saw a visible injury. One staff, S3 stated they recognized a mark on C1 approximately 1-2 hours following the incident and notified C1's representative upon discovery of the mark.

All teachers stated they were operating in a four children to one teacher ratio during both incidents. All teachers felt the injury could have been prevented if the child was observed standing on a chair and away from the concrete on the basketball court. Two teachers present during the second incident felt the injury could have been prevented if C1 had not been given access to the hop along ball as they believed it was not age appropriate. C1 was described as active and adventurous.
NAME OF LICENSING PROGRAM MANAGER: Erin Virrueta
NAME OF LICENSING PROGRAM ANALYST: Tammy Dutra
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 03/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2026
LIC809 (FAS) - (06/04)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: LIVE OAK CHILD CARE CENTER
FACILITY NUMBER: 511306435
VISIT DATE: 03/03/2026
NARRATIVE
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During today’s inspection, the facility was toured. LPA took photos of the chair, basketball concrete, the hop along ball and the rocks where C1 fell. LPA reviewed staffing ratio and children ratio during the two incidents including the ouch reports that were shared with C1's representative. LPA photographed the updated zoning charts staff are being asked to use to ensure active supervision is taking place on the playground. LPA observed children playing on the playground and staff stationed in various places.


Based on interviews, record review and observation it was determined there was a lack of supervision, inappropriate equipment being used for children in care and a failure to report an injury in a timely manner. LPA determined two injuries could have been prevented if visual supervision were being followed and appropriate equipment were being used. The following deficiencies are being cited on the LIC809-D: CCR 101239(m), CCR 101229(a)(1) and CCR 101212(d)(B).

LPA Tammy Dutra informed facility representative Jennifer Duren that this report dated 3/3/26 documents two Type A citations which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.


NAME OF LICENSING PROGRAM MANAGER: Erin Virrueta
NAME OF LICENSING PROGRAM ANALYST: Tammy Dutra
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 03/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2026
LIC809 (FAS) - (06/04)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: LIVE OAK CHILD CARE CENTER
FACILITY NUMBER: 511306435
VISIT DATE: 03/03/2026
NARRATIVE
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LPA Tammy Dutra informed the facility representative to provide a copy of this licensing report dated 3/3/26 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the facility representative Jennifer Duren. Appeal Rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
NAME OF LICENSING PROGRAM MANAGER: Erin Virrueta
NAME OF LICENSING PROGRAM ANALYST: Tammy Dutra
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 03/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2026
LIC809 (FAS) - (06/04)
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Document Has Been Signed on 03/03/2026 04:29 PM - It Cannot Be Edited


Created By: Tammy Dutra On 03/03/2026 at 03:32 PM
Link to Parent Document Below:
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: LIVE OAK CHILD CARE CENTER
FACILITY NUMBER: 511306435

DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/03/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/03/2026
Section Cited
CCR
101229(a)

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(a) The licensee shall provide care and supervision as necessary to meet the children's needs.(1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1).
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Director has created a visual zone chart for staff to enter initials to cover all zones of the playground. Director will meet with staff either individually or as a group to discuss active supervision and have all staff sign a document stating they understand what constant visual supervision looks like and
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Supervision shall include visual observation.
This requirement was not met as evidenced by a child in care having two injuries resulting in medical treatment. Neither incident was not observed by any staff present during the incidents.
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will attest to follow all regulations regarding constant supervision. Send copies of LIC 9224 to LPA and other documents to LPA at tammy.dutra@dss.ca.gov.
Director agrees to send a plan to LPA by 3/4/26.
Type A
03/03/2026
Section Cited
CCR101239(m)

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Fixtures, Furniture, Equipment and Supplies
All play equipment and materials used by children shall be age-appropriate.
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Director agrees to review all play equipment and ensure it is age appropriate for children in care. Director is working to remove rocks that presented a hazard to toddlers in care and has informed staff that the basketball court is off limits to toddlers.
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This requirement was not met as evidenced by to the fact a child in care was injured using a hop along toy that was rated for children 3 and over which is not age appropriate for child in care.
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Send copies of LIC 9224 to LPA and other documents to LPA at tammy.dutra@dss.ca.gov. Director agrees to send a plan to LPA by 3/4/26.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
Erin Virrueta
NAME OF LICENSING PROGRAM MANAGER:
Tammy Dutra
NAME OF LICENSING PROGRAM ANALYST:
LICENSING PROGRAM ANALYST SIGNATURE:
DATE: 03/03/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 03/03/2026


LIC809 (FAS) - (06/04)
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Document Has Been Signed on 03/03/2026 04:29 PM - It Cannot Be Edited


Created By: Tammy Dutra On 03/03/2026 at 03:41 PM
Link to Parent Document Below:
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: LIVE OAK CHILD CARE CENTER
FACILITY NUMBER: 511306435

DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/03/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/03/2026
Section Cited
CCR
101212(d)(B)

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Reporting Requirements. Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours.
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Director agrees to read the regulations regarding reporting and send a document attesting to follow the reporting requirements. Director will follow up with all teachers regarding reporting requirements. Director will send attestation to following reporting requirements to LPA by 3/13/26.
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 In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event. This requirement was not met as evidenced by incident resulting in medical care not reported within 24 hours to CCL.
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Send attestion to LPA at tammy.dutra@dss.ca.gov.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
Erin Virrueta
NAME OF LICENSING PROGRAM MANAGER:
Tammy Dutra
NAME OF LICENSING PROGRAM ANALYST:
LICENSING PROGRAM ANALYST SIGNATURE:
DATE: 03/03/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 03/03/2026


LIC809 (FAS) - (06/04)
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