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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 515400926
Report Date: 07/21/2025
Date Signed: 08/01/2025 02:52:55 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/29/2025 and conducted by Evaluator Tammy Dutra
COMPLAINT CONTROL NUMBER: 13-CC-20250529163551
FACILITY NAME:E CENTER HS PGMS - LIVE OAK APRICOT CENTERFACILITY NUMBER:
515400926
ADMINISTRATOR:MURPHY-CORREA, MELISSAFACILITY TYPE:
850
ADDRESS:2659 APRICOT STREETTELEPHONE:
(530) 695-8098
CITY:LIVE OAKSTATE: CAZIP CODE:
95953
CAPACITY:98CENSUS: 7DATE:
07/21/2025
UNANNOUNCEDTIME BEGAN:
12:02 PM
MET WITH:Melissa Murphy-CorreaTIME COMPLETED:
12:32 PM
ALLEGATION(S):
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Facility staff did not properly report incidents
INVESTIGATION FINDINGS:
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On 7/21/25 at 12:02 pm, Licensing Program Analyst (LPA) Tammy Dutra conducted an unannounced complaint inspection and met with facility representative Melissa Murphy-Correa. It was alleged that facility staff did not properly report incidents. It was specifically stated that a child in care (C1) was injured on two occasions, and it was not reported to the parent.

The Director, Melissa Murphy-Correa was interviewed on 6/3/25 and stated a parent informed her that C1 was injured at the facility on two occasions. The Director stated she did not have any knowledge of a child being injured, and after interviewing the staff she did not believe C1 was injured while at the facility.

Five staff were interviewed on 6/3/25. S1 stated they observed one incident on 5/29/25 when C1 had some scrapes and noticeable bleeding on their knees. S3-S5 did not witness any injuries to C1, and felt that scratches were due to mosquito bites. S3-S5 indicated without the knowledge of an incident, they would not have reported it to the parents or to the Department.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 13-CC-20250529163551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: E CENTER HS PGMS - LIVE OAK APRICOT CENTER
FACILITY NUMBER: 515400926
VISIT DATE: 07/21/2025
NARRATIVE
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 None of the staff interviewed witnessed the injury reported on 5/16/25.

One witness (W1) was interviewed on 6/24/25 and stated they picked up C1 both times on 5/16 and 5/29 the alleged injuries occurred at the facility. W1 indicated they saw C1 licking their lips and noticed some redness below C1’s nose on the first incident 5/16/25. W1 stated they witnessed scratches and some blood on the side of C1’s leg on the second incident 5/29/25. W1 immediately requested for S1 to observe the injuries. W1 stated that the facility staff did not report the incident. W1 informed C1’s parent of the injuries witnessed on 5/29/25, and none of the staff reported any knowledge of C1’s injuries while at the facility.

Nine parents were interviewed on 6/24/25 and 7/17/25. Seven parents interviewed stated they had no issues with the facility reporting incidents. Most parents felt if there had been an injury or incident, they were informed either through verbal communication or by receiving an injury report. Two parents (P4 & P6) indicated that their children have been injured at the facility, and it had not been reported to them.

Facility provided documents showing correspondence regarding the alleged injuries and photos were obtained. LPA received photos of C1's injuries from reporting party on 6/3/25.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with the facility representative Melissa Murphy-Correa . Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 13-CC-20250529163551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: E CENTER HS PGMS - LIVE OAK APRICOT CENTER
FACILITY NUMBER: 515400926
VISIT DATE: 07/21/2025
NARRATIVE
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SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 13-CC-20250529163551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: E CENTER HS PGMS - LIVE OAK APRICOT CENTER
FACILITY NUMBER: 515400926
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/21/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type B
07/21/2025
Section Cited
CCR
101226(a)(2)
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101226(a)(2) In the case of less serious injuries including, but not limited to, minor cuts, scratches and bites from other children requiring assessment and/or administration of first aid by staff, the licensee shall document the injury in the child's record and notify the child's authorized representative of the nature of the injury when the child is picked up from the center. This requirement was not met as evidenced by:
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Director agrees to meet with teachers and discuss reporting requirements. Meeting agenda including viewing Child Care reporting requirements Child Care Reporting Requirements –Video– Resources for Parents and Providers and staff attendance shall be submitted to CCL by 8/18/25.
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This requirement was not met as evidenced by: Based on interviews and record review, the licensee did not comply with the section cited above in one child (C1) which poses a potential health, safety or personal rights risk to children in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4