515400926-7-21-2025-13-CC-EVIA-DK2L9T-20250729083403

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 515400926
Report Date: 07/21/2025
Date Signed: 07/21/2025 12:45:00 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/29/2025 and conducted by Evaluator Tammy Dutra

COMPLAINT CONTROL NUMBER: 13-CC-20250529163551

FACILITY NAME:	E CENTER HS PGMS - LIVE OAK APRICOT CENTER		FACILITY NUMBER:	515400926
ADMINISTRATOR:	MURPHY-CORREA, MELISSA		FACILITY TYPE:	850
ADDRESS:	2659 APRICOT STREET		TELEPHONE:	(530) 695-8098
CITY:	LIVE OAK	STATE: CA	ZIP CODE:	95953
CAPACITY:	98	CENSUS: 7	DATE:	07/21/2025
		UNANNOUNCED	TIME BEGAN:	12:34 PM
MET WITH:	Melissa Murphy-Correa		TIME COMPLETED:	12:54 PM

ALLEGATION(S):

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Lack of supervision resulted in child sustaining injuries in care

INVESTIGATION FINDINGS:

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On 7/21 /25 at 12:35pm, Licensing Program Analyst (LPA) Tammy Dutra conducted an unannounced complaint inspection and met with facility representative Melissa Murphy-Correa. It was alleged that there was a lack of supervision which resulted in child sustaining injuries in care. It was specifically stated that a child in care (C1) was injured on two occasions and that it was due to a lack of supervision.

The director, Melissa Murphy-Correa was interviewed on 6/3/25 and stated that she was notified of two incidents where C1 was reported to have been injured at the facility. The Director stated she did not have any knowledge of a C1 being injured and after interviewing her staff she did not believe C1 was injured while at the facility. The director confirmed the facility was in ratio both times of the alleged injuries and after interviewing staff, she believed that the injuries took place after leaving the facility.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:	DATE: 07/21/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20250529163551

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: E CENTER HS PGMS - LIVE OAK APRICOT CENTER	FACILITY NUMBER: 515400926
	VISIT DATE: 07/21/2025

NARRATIVE

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Five staff were interviewed on 6/3/25. S1 stated they had been informed and observed one incident when C1 had some scrapes and noticeable bleeding on their knees. S3-S5 were aware an allegation of C1 being hurt at the facility but they had not witnessed the injuries alleged or seen C1 exhibiting any emotions regarding those incidents. They stated that they were in ratio and they had constant supervision of children in care.
One witness, W1 was interviewed on 6/24/25 and stated they picked up C1 both times the alleged injuries occurred at the facility. W1 indicated they saw C1 licking their lips and some redness below their nose on the first incident. W1 stated they witnessed scratches and some blood on the side of C1’s leg on the second incident. W1 immediately requested S1 come to witness the injuries and S1 asked if an injury and illness report had been written. W1 confirmed the facility did not report the incident.

Nine parents were interviewed on 6/24/25 and 7/17/25. Seven parents interviewed stated they had no concerns regarding the care and supervision of their children. Most parents felt if there had been an injury or incident, they were informed either through verbal communication or by receiving an injury report. Two parents (P4 & P6) indicated that their children have been injured at the facility and stated it had not been reported prompting concerns about the supervision of their children. P4 and P6 had picked up their children with minor injuries and the staff did not report it to them. Parents indicated when they witness staff are consistently stationed in one place on the playground while children are running all over which could attribute to less visibility and limit active supervision.

During today’s inspection, the facility was toured, and 7 children were present. LPA did not observe any title 22 violations.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the facility representative Melissa Murphy-Correa. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:	DATE: 07/21/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2025

LIC9099 (FAS) - (06/04)

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