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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 515406193
Report Date: 06/10/2022
Date Signed: 06/24/2022 12:56:41 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/19/2022 and conducted by Evaluator Jackie Helton
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20220519151043
FACILITY NAME:E CENTER HS PGMS - MAHAL PLAZAFACILITY NUMBER:
515406193
ADMINISTRATOR:ROBINSON, PEGGYFACILITY TYPE:
850
ADDRESS:1719 FRANKLIN ROADTELEPHONE:
(530) 822-5103
CITY:YUBA CITYSTATE: CAZIP CODE:
95993
CAPACITY:45CENSUS: 24DATE:
06/10/2022
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Alicia RiosTIME COMPLETED:
09:00 AM
ALLEGATION(S):
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Facility playground has fleas
INVESTIGATION FINDINGS:
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On May 26, 2022 at 9:40 am, Licensing Program Analyst (LPA) J. Helton conducted an unannounced complaint inspection and met with interim director Alicia Rios. It was alleged that staff did not keep facility free from pests, specifically that the facility has fleas and children have been bit.
The director was interviewed on May 26, 2022 at 9:50 am and stated that the facility was aware of fleas outside in the play yard and have taken measures to correct the issues. These steps vacuuming often and adding additional flea pest control visits to the facility, specifically on May 23, 2022, May 26, 2022, and June 4, 2022. The director is in communication with management regarding sanitation and cleaning of indoor spaces. The director stated that there have been some issues with cats outside and throughout the complex, and the complex manager is aware and trying to work on removing/controlling the situation.

Four staff (S1 – S4) were interviewed between June 1, 2022 and June 5, 2022. Staff stated that there was a flea issue in the last couple weeks, however since the pest control services, they have seen improvement and have not received any additional complaints of fleas or bites.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Jackie Helton
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20220519151043
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: E CENTER HS PGMS - MAHAL PLAZA
FACILITY NUMBER: 515406193
VISIT DATE: 06/10/2022
NARRATIVE
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Six parents (P1-P6) were interviewed on June 1, 2022, one parent had no knowledge or concerns of pests or bites. Four parents stated their children have had possible flea bites. Three of the parents stated their child could not attend for one day as they had just had the facility fumigated and the fumes were too strong for the children to be present.
During the visit the facility was toured, child roster and pest control invoices were received and reviewed. LPA did not visually see any pests. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the director, Alicia Rios
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Jackie Helton
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2