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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 515408346
Report Date: 04/23/2024
Date Signed: 04/23/2024 09:48:29 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/29/2024 and conducted by Evaluator Tammy Dutra
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20240129123544
FACILITY NAME:CARTER, TIANA FAMILY CHILD CARE HOMEFACILITY NUMBER:
515408346
ADMINISTRATOR:CARTER, TIANAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 718-8402
CITY:YUBA CITYSTATE: CAZIP CODE:
95993
CAPACITY:14CENSUS: 7DATE:
04/23/2024
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Tiana CarterTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Licensee did not pick day care child up from school on a timely basis.
INVESTIGATION FINDINGS:
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On 4/23/2024 at 9:20am, Licensing Program Analyst (LPA) Tammy Dutra and Sydney Sims conducted an unannounced complaint inspection, and met with Licensee, Tiana Carter. It was alleged that Licensee did not pick-up day-care child up from school in a timely basis.
The Licensee was interviewed on 2/5/2024 at 8:55am and admitted to the allegation stating that on 1/26/24 she was late to pick up C1. She also stated that she believed there was another incident in December (date unknown) that she was late to pick up C1. LPA Dutra interviewed one staff (S1) on 2/5/2024. S1 stated they knew of one incident where C1 was left at school.

LPA Dutra interviewed two parents and one teacher and all three corroborated that child was left at school on two occasions. P1 was interviewed on 2/12/24 and substantiated that they received two calls from the school on 12/15/23 and 1/26/24 regarding their son not being picked up in a timely manner.
T1 was interviewed on 3/4/24 and substantiated that C1 was left at school on 12/15/24 and 1/26/24 based on the attendance/call log to the parents on these two dates
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20240129123544
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: CARTER, TIANA FAMILY CHILD CARE HOME
FACILITY NUMBER: 515408346
VISIT DATE: 04/23/2024
NARRATIVE
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During today’s visit facility was toured and there were 7 children in care. LPA Dutra and Sims did not observe any violations during today’s visit.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

CCR 102417- Operation of a Family Child Care Home- The licensee shall be present in the home and shall ensure that children in care and supervised at all times. This requirement has not been met as evidenced by statements and interviews of Licensee and school staff that child was not picked up by scheduled time. This posed a potential risk to the safety of the child who attends this facility.

A notice of site visit was given and must remain posted for 30 days.

Appeal rights were provided to Licensee.

Exit interview conducted and report was reviewed with the licensee Tiana Carter.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 13-CC-20240129123544
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CARTER, TIANA FAMILY CHILD CARE HOME
FACILITY NUMBER: 515408346
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/23/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/07/2024
Section Cited
CCR
102417
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Operation of a Family Child Care Home- The licensee shall... ensure that children in care and supervised at all times. This requirement has not been met as evidenced by statements and interviews of Licensee and school staff that child was not picked up by scheduled time.
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The Licensee will provide CCL with a written statement indicating that any time a child is not picked up in a timely manner, they will notify the school, the parents and make every effort to ensure child is picked up as soon as possible. Please email statement to CCLD LPA @ tammy.dutra@dss.ca.gov
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This posed a potential risk to the safety of the child who attends this facility.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3