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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 525407893
Report Date: 09/03/2025
Date Signed: 09/03/2025 08:39:27 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/03/2025 and conducted by Evaluator Bianca Mendez
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20250703145248
FACILITY NAME:CARTER, SHONDA FAMILY CHILD CARE HOMEFACILITY NUMBER:
525407893
ADMINISTRATOR:CARTER, SHONDAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 638-9109
CITY:RED BLUFFSTATE: CAZIP CODE:
96080
CAPACITY:14CENSUS: 6DATE:
09/03/2025
UNANNOUNCEDTIME BEGAN:
08:18 AM
MET WITH:Shonda CarterTIME COMPLETED:
08:50 AM
ALLEGATION(S):
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Licensee engaged in a physical altercation in the presence of the day care children
INVESTIGATION FINDINGS:
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On 9/3/25 at 8:18am, Licensing Program Analyst (LPA) Bianca Mendez and Sydney Sims conducted an unannounced complaint inspection, and met with licensee Shonda Carter. It was alleged Licensee engaged in a physical altercation in the presence of the day care children.

The licensee was interviewed on 7/9/25 at 2:05pm and denied the allegation and stated that incident did not happen in the presence of daycare children. Licensee stated as they were escorting a child out of the bathroom an adult who lives in the home was coming out of the bedroom and had pushed licensee's shoulder but there was no physical altercation and there was no screaming. Licensee stated they had called parents to pick up their children from care after the incident occurred.


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20250703145248
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: CARTER, SHONDA FAMILY CHILD CARE HOME
FACILITY NUMBER: 525407893
VISIT DATE: 09/03/2025
NARRATIVE
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LPA interviewed children (C1-C3) on 7/9/25. 1 of 3 children interviewed stated they had witnessed A1 and A2 push licensee C1 stated that A1 and A2 were cussing at licensee.

LPA interviewed parents (P1-P5) on 7/7/25, 7/9/25 and 8/8/25. 5 of 5 parents stated they were aware of an incident that occurred at licensee’s home. 1 of 5 parents stated that they had secondhand knowledge of a physical altercation between licensee and adult (A1). 5 of 5 parents stated that licensee had communicated with them to pick up their children from care.4 of 5 parents stated they had no concerns or complaints about care.

LPA interviewed adults (A1-A2) on 7/21/25. A1 and A2 stated they were aware of the incident. A1 stated that they were in the hallway corner of the home and thought that the licensee was coming towards them and A1 pushed licensee to get licensee out of their personal space. A1 stated their voice was elevated and there was no yelling. A1 stated that children in care did not witness the incident as they were in kitchen having snack. A2 stated they were in the kitchen when children had snack but did not witness the incident and the children did not witness the incident. A2 stated that they heard elevated talking between licensee and A2.

During today’s inspection, the facility was toured. LPA observed 6 children in care.
Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.
Appeal Rights were provided and Notice of Site Visit must be posted for 30 days.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2