<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 525408367
Report Date: 08/27/2024
Date Signed: 08/27/2024 10:33:11 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2024 and conducted by Evaluator Sydney Sims
COMPLAINT CONTROL NUMBER: 13-CC-20240617225312
FACILITY NAME:NOVOA LUA, VANESSA FAMILY CHILD CARE HOMEFACILITY NUMBER:
525408367
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: 3DATE:
08/27/2024
UNANNOUNCEDTIME BEGAN:
10:12 AM
MET WITH:Venssa Novoa Lua - Licensee TIME COMPLETED:
10:43 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Uncleared adults are present with daycare children

Licensee allows an underage assistant
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 8/27/24 at 10:12am, Licensing Program Analyst (LPA) Sydney Sims conducted an unannounced complaint inspection and met with licensee Vanessa Novoa Lua. It was alleged that Uncleared adults (A1 and A2) are present with daycare children, and Licensee allows an underage assistant. Specifically, that Licensee allows A1 and A2 at the facility during day care hours and that the Licensee has a 12 year old (C1) assistant help the Licensee care for the children in care.

The licensee was interviewed on 6/24/24 at 8:15am and 8/27/24 at 10:14am and admitted to the allegation but stated that A1 does not live at the facility and comes over to visit the Licensee. Licensee stated A1 has only verbally interacted with the children in care but denied A1 provided care or supervision or had been left alone with children in care. Licensee denied that A2 has ever been in the facility with day care children present, and stated that A2 only does landscaping outside of the facility.
Licensee denied the allegation that the Licensee uses C1 as an assistant. Licensee stated that C1 came over summer break from school to play with the day care children but never assisted in caring for the children.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20240617225312
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: NOVOA LUA, VANESSA FAMILY CHILD CARE HOME
FACILITY NUMBER: 525408367
VISIT DATE: 08/27/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Three parents were interviewed on 8/14/24 and 8/16/24 and confirmed the allegation that the Licensee has A1 present in the facility while day care children are present and A1 has only verbally interacted with children at the facility but did not confirm that A1 ever provided care for children or was ever left alone with children. P1 – P2 stated the A1’s presence at the facility was to visit the Licensee and to pick up the Licensee’s child. Parents denied that A2 has ever been inside the facility and stated that A2 only does yard work outside and does not enter the facility when day care children are present.

One Witness (W1) was interviewed on 8/16/24 and denied the allegation stating that C1 was not providing care for the day care children and only went over to the facility to only play with the children in care while on summer break. The Witness had no knowledge of the allegation that the Licensee has uncleared adults at the facility as W1 does not visit the facility during day care hours.

During today’s inspection, the facility was toured and LPA observed three children in care.

This agency has investigated the complaint alleging, that Uncleared adults are present with day care children, and Licensee allows an underage assistant. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2