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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 543801870
Report Date: 02/22/2022
Date Signed: 02/22/2022 04:09:36 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/15/2022 and conducted by Evaluator Peter Espinoza
COMPLAINT CONTROL NUMBER: 04-CC-20220215124505
FACILITY NAME:HAPPY HEARTS CHILDREN'S CENTERFACILITY NUMBER:
543801870
ADMINISTRATOR:OLIVEIRA, HOLLYFACILITY TYPE:
850
ADDRESS:111 N. VILLATELEPHONE:
(559) 788-0483
CITY:PORTERVILLESTATE: CAZIP CODE:
93257
CAPACITY:84CENSUS: 50DATE:
02/22/2022
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Holly Oliveira, LicenseeTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Staff are not wearing masks
Day care children are not wearing masks
Facility had an outbreak of communicable diseases
INVESTIGATION FINDINGS:
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On 02/22/2022, Licensing Program Analyst (LPA) Pete Espinoza arrived at the facility unannounced to complete the investigation into the above allegations. LPA met with Holly Oliveira, Licensee. and toured the facility. LPA explained the reason for this inspection with Director and census was taken. LPA interviewed Director.

Based upon observations and information gathered through interviews and a review of records, the Licensing agency has determined the preponderance of evidence standards has been met, therefore, the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter (1/3), are being cited on the attached LIC 9099D.
An exit interview was conducted with Holly Oliveira, Licensee, a plan of correction was discussed, and appeal rights were explained. A printed copy of this report as well as a printed copy of the appeal rights was provided to Licensee at the conclusion of the visit.

LIC 9213 NOTICE OF SITE VISIT FORM IS REQUIRED TO BE POSTED FOR 30 DAYS.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Diana deLeon
LICENSING EVALUATOR NAME: Peter Espinoza
LICENSING EVALUATOR SIGNATURE:

DATE: 02/22/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 04-CC-20220215124505
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: HAPPY HEARTS CHILDREN'S CENTER
FACILITY NUMBER: 543801870
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/22/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/25/2022
Section Cited
CCR
101223(a)(2)
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Personal Rights: a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
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LPA informed Director of the requirement per the latest COVID-19 Childcare Facility Guidance issued on 06/29/2021. Director has agreed to submit a plan to Community Care Licensing outlining how facility will follow COVID-19 childcare facility guidelines by 02/25/2022.
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This requirement is not met as evidenced by interviews, observations conducted during today’s complaint investigation. LPA observed that masks were not being worn by staff and/or children inside the center during today's complaint inspection. This poses an potential risk to the health, safety or personal rights of children in care.

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Type B
02/25/2022
Section Cited
CCR
101212(d)(1)(E)
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Reporting Requirements: Upon the occurrence, during the operation of the child care center... a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours.
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Licensee will watch the CCLD Reporting Requirements video available on the CCLD website. Licensee provided completed Unusual Incident/Injury Report (LIC-624) during todays visit.
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This requirement is not met as evidenced by interviews and records review conducted during today’s complaint investigation. Licensee failed to notify Fresno Regional Office of outbreak of a communicable disease. This poses a potential risk to the health, safety or personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Diana deLeon
LICENSING EVALUATOR NAME: Peter Espinoza
LICENSING EVALUATOR SIGNATURE:

DATE: 02/22/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2