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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 543801870
Report Date: 07/11/2022
Date Signed: 07/11/2022 11:15:47 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2022 and conducted by Evaluator Peter Espinoza
COMPLAINT CONTROL NUMBER: 57-CC-20220616153723
FACILITY NAME:HAPPY HEARTS CHILDREN'S CENTERFACILITY NUMBER:
543801870
ADMINISTRATOR:OLIVEIRA, HOLLYFACILITY TYPE:
850
ADDRESS:111 N. VILLATELEPHONE:
(559) 788-0483
CITY:PORTERVILLESTATE: CAZIP CODE:
93257
CAPACITY:84CENSUS: 46DATE:
07/11/2022
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Holly Oliveira, DirectorTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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9

Staff handled child in a rough manner

INVESTIGATION FINDINGS:
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On 0711/2022/2022, Licensing Program Analyst (LPA) Pete Espinoza arrived at the facility unannounced to close the investigation into the above allegations. LPA met with Holly Oliveira, Director and discussed the purpose of the visit and interviewed staff.

Based upon observations and information gathered through interviews, the Licensing agency has determined the preponderance of evidence standards has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter (1/3), are being cited on the attached LIC 9099D.
An exit interview was conducted with Holly Oliveira, Director, a plan of correction was discussed, and appeal rights were explained. A printed copy of this report as well as a printed copy of the appeal rights was provided at the conclusion of the visit.

LIC 9213 NOTICE OF SITE VISIT FORM IS REQUIRED TO BE POSTED FOR 30 DAYS.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Duane Matsubara
LICENSING EVALUATOR NAME: Peter Espinoza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/11/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/11/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2022 and conducted by Evaluator Peter Espinoza
COMPLAINT CONTROL NUMBER: 57-CC-20220616153723

FACILITY NAME:HAPPY HEARTS CHILDREN'S CENTERFACILITY NUMBER:
543801870
ADMINISTRATOR:OLIVEIRA, HOLLYFACILITY TYPE:
850
ADDRESS:111 N. VILLATELEPHONE:
(559) 788-0483
CITY:PORTERVILLESTATE: CAZIP CODE:
93257
CAPACITY:84CENSUS: DATE:
07/11/2022
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Holly Oliveira, DirectorTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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2
3
4
5
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7
8
9
Staff threatened to harm child.
INVESTIGATION FINDINGS:
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3
4
5
6
7
8
9
10
11
12
13
On 0711/2022/2022, Licensing Program Analyst (LPA) Pete Espinoza arrived at the facility unannounced to close the investigation into the above allegations. LPA met with Holly Oliveira, Director and discussed the purpose of the visit and interviewed staff.

Based upon observations and information gathered through interviews, this agency has investigated the complaint alleging Staff threatened to harm child. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegations are UNSUBSTANTIATED.
An exit interview was conducted with Holly Oliveira, Director and appeal rights were explained. A printed copy of the report as well as a printed copy of appeal rights was provided at the conclusion of the visit.

LIC 9213 NOTICE OF SITE VISIT FORM IS REQUIRED TO BE POSTED FOR 30 DAYS.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Duane Matsubara
LICENSING EVALUATOR NAME: Peter Espinoza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/11/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/11/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 57-CC-20220616153723
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: HAPPY HEARTS CHILDREN'S CENTER
FACILITY NUMBER: 543801870
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/11/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/11/2022
Section Cited
CCR
101223(a)(1)
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Personal Rights - To be accorded dignity in his/her personal relationships with staff and other persons. This requirement is not met as evidenced by records review conducted during complaint investigation. LPA observed video indicating staff physically placed their hand on child's wrist and leg to hold child down. This poses a potential risk to the health, safety or personal rights of children in care
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Director will provide training to staff. Training will include social and emotional skills when caring for children with autism. Director will send copy of agenda and sign-in sheet for training by 08/11/2022.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Duane Matsubara
LICENSING EVALUATOR NAME: Peter Espinoza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/11/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/11/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3