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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 543801870
Report Date: 10/14/2024
Date Signed: 10/14/2024 01:10:28 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/11/2024 and conducted by Evaluator Octavia Nolan
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20240911122120
FACILITY NAME:HAPPY HEARTS CHILDREN'S CENTERFACILITY NUMBER:
543801870
ADMINISTRATOR:OLIVEIRA, HOLLYFACILITY TYPE:
850
ADDRESS:111 N. VILLATELEPHONE:
(559) 788-0483
CITY:PORTERVILLESTATE: CAZIP CODE:
93257
CAPACITY:84CENSUS: 48DATE:
10/14/2024
UNANNOUNCEDTIME BEGAN:
10:40 AM
MET WITH:Holly OliveiraTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff is using an unusual form of punishment
INVESTIGATION FINDINGS:
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On 10/14/2024, Licensing Program Analyst (LPA) Octavia Nolan and Licensing Program Manager (LPM) Gloria Reyes conducted an unannounced inspection. LPA met with Licensee, Holly Oliveira. LPA advised the purpose of the inspection was to close the complaint investigation and provide findings for the above allegation. LPA interviewed staff, parents, and children, reviewed facility records, and toured the facility during the investigation.

During the investigation, LPA observed a button behind the printer in the Director’s office triggers a loud alarm in the hallway. Witness #1 stated they have witnessed the alarm being used to frighten at least five different children in care. Witness #2 stated they go into the hallway when they are in trouble and listen to a loud alarm. Furthermore, Director Holly stated that she is aware of the loud alarm in the hallway and it was installed as the original fire alarm for the Preschool class. Director Holly stated that Staff #1 and Staff #2 have pressed the alarm to scare each other. Staff #1 states she has pressed the alarm to scare staff.
Cont. on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gloria Reyes
LICENSING EVALUATOR NAME: Octavia Nolan
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 57-CC-20240911122120
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: HAPPY HEARTS CHILDREN'S CENTER
FACILITY NUMBER: 543801870
VISIT DATE: 10/14/2024
NARRATIVE
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Director Holly was instructed to immediately stop the usage of the alarm in the director’s office as a form of punishment. Director Holly stated that she will disable the alarm. LPA Octavia recommended the Director Holly reach out to the Technical Support Program (TSP). LPA provided a copy of the TSP brochure. Director was informed that she will attend an Informal Meeting at the Fresno Regional Office.

Based upon observations and information gathered through interviews, the preponderance of evidence standard has been met, and the above allegation is found to be SUBSTANTIATED.

Type A deficiency was cited. Upon receipt, licensee shall post and provide copies of this licensing report and LIC 9224 to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months.

Exit interview conducted and report was reviewed with Director Holly Oliveira. Appeal rights were provided.
Per Title 22, Division 12, Chapter 1, of the California Code of Regulations, the following deficiency is being cited: (see LIC 9099-D).

This report shall be made available to the public upon request. LIC 9213 Notice of Site Visit is provided and required to be posted for 30 days.
SUPERVISORS NAME: Gloria Reyes
LICENSING EVALUATOR NAME: Octavia Nolan
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 57-CC-20240911122120
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: HAPPY HEARTS CHILDREN'S CENTER
FACILITY NUMBER: 543801870
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/14/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/21/2024
Section Cited
CCR
101223(a)(3)
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101223(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a interference with functions of
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The Director will provide an all-staff training regarding Title 22 Regulation 101223(a)(3). This training will include viewing Community Care Licensing (CCL) video
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daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.
This requirement was not met when Director allowed staff to sound a loud alarm to frighten children in care as a form of punishment.
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titled “Children’s Personal Rights in Child Care”. This video can be viewed by accessing the Departments website: ccld.childcarevideos.org. Licensee will submit a copy of training agenda and a list of attendees to the Fresno CCL office by 10/21/2024.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gloria Reyes
LICENSING EVALUATOR NAME: Octavia Nolan
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2024
LIC9099 (FAS) - (06/04)
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