545620418-3-11-2026-57-CC-SHEG-DS5SL3-20260313135740

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 545620418
Report Date: 03/11/2026
Date Signed: 03/11/2026 03:08:02 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2025 and conducted by Evaluator Denisia Jimenez

PUBLIC

COMPLAINT CONTROL NUMBER: 57-CC-20251209114228

FACILITY NAME:	LEMUS, NORA FAMILY CHILD CARE		FACILITY NUMBER:	545620418
ADMINISTRATOR:	LEMUS, NORA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(559) 586-8096
CITY:	LINDSAY	STATE: CA	ZIP CODE:	93247
CAPACITY:	14	CENSUS: 7	DATE:	03/11/2026
		UNANNOUNCED	TIME BEGAN:	02:05 PM
MET WITH:	Nora Lemus		TIME COMPLETED:	03:25 PM

ALLEGATION(S):

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Licensee is operating over capacity.

INVESTIGATION FINDINGS:

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On 03/11/26, Licensing Program Manager (LPM) Scott Herring and Licensing Program Analysts (LPA) Denisia Jimenez and Claribel Soto conducted an unannounced complaint inspection at the facility to deliver the investigation findings. LPA Jimenez met with the licensee, Nora Lemus, with the licensee’s assistant also present. During the visit, seven daycare child was present in the home.
The investigation included a review of records and children’s rosters, interviews, observations, and other relevant information obtained during the investigation. Review of timesheets from September through December 2025 revealed multiple instances of exceeding the licensed capacity of 14 children.
o September: 15 children on 9/15 and 9/16.
o October: 17 children on 10/4 and 10/11.
o November: 17 children on 11/1, 22 children on 11/15, 21 children on 11/24 and 11/25. November included 25 total days where recorded attendance exceeded capacity.
o December: 20 children on 12/1 and 12/12.
(Continued on 9099-C)

Substantiated

Estimated Days of Completion: 0

SUPERVISORS NAME: Scott Herring
LICENSING EVALUATOR NAME: Denisia Jimenez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Citations on this Visit Report are Under Appeal!

Control Number 57-CC-20251209114228

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: LEMUS, NORA FAMILY CHILD CARE	FACILITY NUMBER: 545620418
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 03/11/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Under Appeal Type A 03/11/2026 Section Cited CCR 102416.5(f)	1 2 3 4 5 6 7	Staffing Ratio and Capacity. The capacity specified on the license shall be the maximum number of children for whom care may be provided at any one time. The total licensed capacity for a Large Family Child Care Home shall not exceed 14 children.	1 2 3 4 5 6 7
	8 9 10 11 12 13 14	This requirement was not met as evidenced by: The licensee operated out of capacity on 09/15/25, 9/16/25, 11/1/25, 11/15/25, 11/24/25, 11/25/25,12/1/25, and 12/12/25 as demonstrated on the attendance records. This is an immediate risk to the health, safety, or personal rights of children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Scott Herring
LICENSING EVALUATOR NAME: Denisia Jimenez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/11/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 57-CC-20251209114228

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: LEMUS, NORA FAMILY CHILD CARE	FACILITY NUMBER: 545620418
	VISIT DATE: 03/11/2026

NARRATIVE

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Discrepancies were noted on 12/17/25 during the on-site facility investigation:
o LPAs observed 8 children in care to which the licensee confirmed, but the submitted timesheets for payment indicated 10 children were in care.
o Two children were recorded as signed in and out but were not present.
o One child listed on the timesheet was confirmed by a parent to have been picked up immediately after arrival but not present during inspection.

The licensee stated that she adjusted hours for one family to ensure payment but denied exceeding capacity. However, the documented timesheets from September through December 2025 consistently showed multiple instances in which attendance exceeded the licensed capacity.

Based on the preponderance of evidence from signed and authorized timesheets, the facility operated above its licensed capacity on multiple occasions from September through December 2025. The physical documentation is given greater weight than the licensee’s statements. Therefore, the complaint finding of chronic gross overcapacity on multiple dates is substantiated.

Per Title 22, Division 12, of the California Code of Regulations, the following deficiency is being cited: (see next page).
LPA Denisia Jimenez informed licensee Nora Lemus that this report dated 03/10/2026 documents 1 Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care. Also, LPA Denisia Jimenez informed the licensee to provide a copy of this licensing report dated 03/10/26 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
A copy of the Fact Sheet - Child Care Parent Notification Requirements and a copy of LIC 9224 Acknowledgement of Receipt of Licensing Reports was given to Licensee.
Exit interview conducted and report was reviewed with Nora Lemus. Appeal rights were provided.
This report shall be made available to the public upon request. LIC 9213 Notice of Site Visit is provided and required to be posted for 30 days.

SUPERVISORS NAME: Scott Herring
LICENSING EVALUATOR NAME: Denisia Jimenez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2026

LIC9099 (FAS) - (06/04)

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