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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 547203991
Report Date: 06/28/2025
Date Signed: 07/01/2025 08:04:51 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2025 and conducted by Evaluator Lisa Salazar
COMPLAINT CONTROL NUMBER: 24-AS-20250312115337
FACILITY NAME:AUGDON SENIOR CARE HOME #2FACILITY NUMBER:
547203991
ADMINISTRATOR:ARREGUIN, RENEEFACILITY TYPE:
740
ADDRESS:134 COLORADO AVETELEPHONE:
(559) 684-8831
CITY:TULARESTATE: CAZIP CODE:
93274
CAPACITY:4CENSUS: 4DATE:
06/28/2025
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Renee Arreguin, Administrator TIME COMPLETED:
02:43 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff threatens the residents while in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 06/28/25, Licensing Program Analyst (LPA) L. Salazar arrived at the facility unannonced to deliver findings on the above allegations. LPA met with Administrator, stated the purpose of the visit and was allowed entry into the facility.

During the investigation, LPA conducted interviews, reviewed records and toured the facility. Based on the information received, and although the allegation may have happened, there is not a preponderance of evidence to prove that the alleged violation occurred, therefore the allegation is Unsubstantiated.

Exit interview conducted and copy of report was provided to Administrator. No deficiencies cited.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Lisa Salazar
LICENSING EVALUATOR SIGNATURE:

DATE: 06/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2025 and conducted by Evaluator Lisa Salazar
COMPLAINT CONTROL NUMBER: 24-AS-20250312115337

FACILITY NAME:AUGDON SENIOR CARE HOME #2FACILITY NUMBER:
547203991
ADMINISTRATOR:ARREGUIN, RENEEFACILITY TYPE:
740
ADDRESS:134 COLORADO AVETELEPHONE:
(559) 684-8831
CITY:TULARESTATE: CAZIP CODE:
93274
CAPACITY:4CENSUS: 4DATE:
06/28/2025
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Renee Arreguin, Administrator TIME COMPLETED:
02:43 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not ensure the residents are being properly fed
Staff is not present for a sufficient number of hours
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 06/28/25, Licensing Program Analyst (LPA) L. Salazar arrived at the facility unannonced to deliver findings on the above allegations. LPA met with Administrator, stated the purpose of the visit and was allowed entry into the facility.

During the investigation, LPA conducted interviews, reviewed records and toured the facility. Based on the information received, we have found that the complaint was Unfounded, meaning that the allegations are false, could not have happened and are without reasonable basis, therefore, we have dismissed the complaint. Exit interview conducted. A copy of this report will be provided to Administrator via email.

An exit interview was conducted, no deficiencies cited.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Lisa Salazar
LICENSING EVALUATOR SIGNATURE:

DATE: 06/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 2