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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 547206855
Report Date: 04/12/2025
Date Signed: 04/21/2025 08:19:23 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO ASC, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/13/2025 and conducted by Evaluator Sarah Hurt
COMPLAINT CONTROL NUMBER: 24-AS-20250113143312
FACILITY NAME:BELLA HOMEFACILITY NUMBER:
547206855
ADMINISTRATOR:FELIX, MARIA EVAFACILITY TYPE:
740
ADDRESS:403 N. RYAN TERRACETELEPHONE:
(559) 781-1508
CITY:PORTERVILLESTATE: CAZIP CODE:
93257
CAPACITY:6CENSUS: 5DATE:
04/12/2025
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Licensee, Eva FelixTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff did not assist residents with toileting needs in a timely manner
Staff did not treat resident with dignity or respet
Staff left residents unattended in facility.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to deliver findings on the allegations listed above. LPA met with Licensee, Eva Felix, and explained the purpose of today's visit.

Regarding the allegation Staff did not assist residents with toileting needs in a timely manner. LPA interviewed 4 facility staff who all stated the residents are always assisted with toileting timely. LPA interviewed 4 facility residents who all stated they are assisted with toileting timely. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 04/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20250113143312
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO ASC, 1314 E SHAW AVE
FRESNO, CA 93710
FACILITY NAME: BELLA HOME
FACILITY NUMBER: 547206855
VISIT DATE: 04/12/2025
NARRATIVE
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Regarding the allegation Staff left residents unattended in facility. LPA interviewed 4 facility staff who all stated there is one staff available at all times 24 hours a day to assist residents, and they have never heard of any situation where staff left residents unattended. LPA interviewed 4 facility residents who all stated there is staff available at all times to assist with their needs, and they have never been left alone at the facility. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation Staff did not treat resident with dignity or respect. LPA interviewed 4 facility staff who all stated they have never witnessed any staff speak rudely, or even be impatient with any of the facility residents. LPA interviewed 4 facility residents who all stated the facility staff has never spoken to them rude or mean. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.


No deficiencies Cited Per title 22 Regulations.

Exit interview conducted with Licensee, Eva Felix, and a copy of this report along with appeals rights provided.
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 04/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/12/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2