547206855-7-31-2025-24-AS-AWAN-DP8MBS-20251210082822

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 547206855
Report Date: 07/29/2025
Date Signed: 07/31/2025 11:00:45 AM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2025 and conducted by Evaluator Les Xiong

PUBLIC

COMPLAINT CONTROL NUMBER: 24-AS-20250602112553

FACILITY NAME:	BELLA HOME		FACILITY NUMBER:	547206855
ADMINISTRATOR:	FELIX, MARIA EVA		FACILITY TYPE:	740
ADDRESS:	403 N. RYAN TERRACE		TELEPHONE:	(559) 781-1508
CITY:	PORTERVILLE	STATE: CA	ZIP CODE:	93257
CAPACITY:	6	CENSUS: 6	DATE:	07/29/2025
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	Adelita Medrano		TIME COMPLETED:	01:31 PM

ALLEGATION(S):

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Staff does not allow residents to use the restroom.
Staff leaves residents soiled for extended periods of time.
Staff does not ensure residents are provided quality food.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility.
During the course of this investigation LPA reviewed facility files relevant to the complaint investigation. It was determined that the above allegation: Staff does not allow residents to use the restroom, Staff leaves residents soiled for extended periods of time, and Staff does not ensure residents are provided quality food are UNFOUNDED. The evidence from the investigation indicated staff do allow residents to use the restroom, residents were checked and changed if they soiled during the night/day and residents were ensured with quality food. This agency has investigated the complaint alleging (Staff does not allow residents to use the restroom, Staff leaves residents soiled for extended periods of time, and Staff does not ensure residents are provided quality food). We have found that the complaint was unfounded, therefore we have dismissed the complaint.

Unfounded

Estimated Days of Completion:

SUPERVISORS NAME: Melinda Hoffmann
LICENSING EVALUATOR NAME: Les Xiong
LICENSING EVALUATOR SIGNATURE:	DATE: 07/29/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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