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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 547208929
Report Date: 02/10/2026
Date Signed: 02/10/2026 10:38:49 AM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SIERRA CASCADE AC/SC, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/03/2026 and conducted by Evaluator Mary Garza
COMPLAINT CONTROL NUMBER: 24-AS-20260203163342
FACILITY NAME:GAITHER'S FAMILY HOME #3FACILITY NUMBER:
547208929
ADMINISTRATOR:GAITHER, HENRIETTAFACILITY TYPE:
740
ADDRESS:1302 E CARMELO AVETELEPHONE:
(559) 687-0300
CITY:TULARESTATE: CAZIP CODE:
93274
CAPACITY:6CENSUS: 5DATE:
02/10/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Owner, Kristie RackleyTIME COMPLETED:
10:37 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff financially abuse residents in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 2/10/26 Licensing Program Analyst (LPA) M. Garza arrived at the facility to complete an unannounced complaint visit. LPA met with House Manager, Nancy Thompson, explained reason for visit and was permitted entry into the facility. Licensee, Kristie Rackley was contacted and arrived some time later. A tour of the facility inside and out was completed. A health and safety check was completed on residents in care. Residents observed in common area and in rooms.

During visit LPA requested and reviewed documents and completed interviews. Interviews and records reviewed disclosed S1 has not work at the facility at any point in time and the allegation took place at another facility. The Department has found that the complaint allegation is UNFOUNDED, meaning that the allegation was false, could not have happened or is without a reasonable basis. The complaint is dismissed.

Exit interview completed with Licensee, Kristie. A copy of this report was provided.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Mary Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 02/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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