547209004-1-15-2026-24-AS-SMOA-DQK2X7-20260121164639

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 547209004
Report Date: 01/15/2026
Date Signed: 01/15/2026 02:04:39 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO ASC, 1314 E SHAW AVE
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/08/2025 and conducted by Evaluator Sarah Hurt

COMPLAINT CONTROL NUMBER: 24-AS-20250908153035

FACILITY NAME:	QUAIL PARK AT SHANNON RANCH		FACILITY NUMBER:	547209004
ADMINISTRATOR:	MOYER, JEFF		FACILITY TYPE:	740
ADDRESS:	3330 & 3440 W FLAGSTAFF AVE		TELEPHONE:	(559) 527-8245
CITY:	VISALIA	STATE: CA	ZIP CODE:	93291
CAPACITY:	150	CENSUS: 93	DATE:	01/15/2026
		UNANNOUNCED	TIME BEGAN:	12:14 PM
MET WITH:	Administrator, Kim Santos		TIME COMPLETED:	02:15 PM

ALLEGATION(S):

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Staff stole resident’s belongings.
Staff go through resident’s personal belongings.
Resident’s door in disrepair.
Facility elevator is in disrepair.

INVESTIGATION FINDINGS:

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On 01/15/2025, Licensing Program Analyst's (LPA) Sarah Hurt and Shawna Doucette arrived to the facility unannounced to deliver findings on the above allegation. LPA met with Facility Administrator, Kim Santos, and stated the purpose of the visit.

Regarding the allegation Staff stole resident’s belongings. The reporting party stated that approximately one month after the resident moved into the facility, Resident 1 reported missing cash from their phone wallet case. Resident 1 reportedly believed they had approximately $140–$200 and later discovered only $40 remaining. The reporting party stated the resident did not leave the facility independently, did not drive, and was not visiting nearby businesses. At the time, the resident lived alone in a studio apartment (Room 227) in assisted living.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:	DATE: 01/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 24-AS-20250908153035

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO ASC, 1314 E SHAW AVE
FRESNO, CA 93710

FACILITY NAME: QUAIL PARK AT SHANNON RANCH	FACILITY NUMBER: 547209004
	VISIT DATE: 01/15/2026

NARRATIVE

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The reporting party stated the resident reported the missing money to facility staff. Reporting party further stated a second incident of missing money occurred at a later date. Two cameras were reportedly installed in the resident’s room in July; however, no theft activity was observed on camera. The reporting party stated the resident had frequent visitors, including friends and family members. LPA interviewed other residents currently residing at the facility. No residents reported staff stealing personal belongings or witnessing staff take resident property. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation Staff go through resident’s personal belongings. The reporting party stated they believed someone had gone through Resident 1's belongings after money was reported missing on more than one occasion. Reporting party stated resident 1 kept their phone wallet with them most of the time, except while sleeping or showering. The reporting party did not witness staff going through the resident’s belongings and did not provide dates or times when this allegedly occurred. Reporting party stated Resident 1 had frequent visitors, including friends, family members, and acquaintances. LPA interviewed residents currently residing at the facility. No residents reported staff entering their rooms without permission or going through their personal belongings. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation Resident’s door in disrepair. During the inspection, LPA observed the resident’s door. The door was observed to be operational at the time of inspection. The door does need to be pulled tightly to close. The reporting party or the facility did not provide specific dates, work orders, or documentation showing the door was in disrepair during the resident’s occupancy. LPA did not observe any other resident doors being nonfunctional or unsecured. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation Facility elevator is in disrepair. The facility elevator was in disrepair for an extended period. The facility maintenance staff did immediately attempt to repair but parts needed to be ordered. The facility has multiple elevators that can be used by residents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies cited. Exit interview conducted with facility Administrator Kim Santos. A copy of this report was provided at the time of visit

SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:	DATE: 01/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026

LIC9099 (FAS) - (06/04)

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