565800476-2-26-2026-29-AS-DPEA-DSL742-20260327211911

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 565800476
Report Date: 02/26/2026
Date Signed: 02/26/2026 12:03:54 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/20/2025 and conducted by Evaluator Valeria Conway

COMPLAINT CONTROL NUMBER: 29-AS-20251020160401

FACILITY NAME:	ATRIA LAS POSAS		FACILITY NUMBER:	565800476
ADMINISTRATOR:	AMBER WINTERSTEIN		FACILITY TYPE:	740
ADDRESS:	24 LAS POSAS RD		TELEPHONE:	(805) 987-9872
CITY:	CAMARILLO	STATE: CA	ZIP CODE:	93010
CAPACITY:	140	CENSUS: 114	DATE:	02/26/2026
		UNANNOUNCED	TIME BEGAN:	09:55 AM
MET WITH:	Natalie Ontiveros		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Staff did not treat residents with respect

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Valeria Conway conducted a 10-day initial complaint visit to address the allegation listed above. LPA arrived at the facility at 9:50 A.M. and met with front desk staff, who contacted the Resident Service Director (RSD), Natalie Ontiveros. RSD contacted Interim Executive Director (ED), Remon Pagels via telephone. At 10:08 A.M. Interim ED was unavailable during today's visit, but authorized RSD to sign today's reports. Entrance interview conducted.

During today’s visit a brief physical plant tour of the facility was conducted. On 10/27/2025, LPA conducted interviews with interim ED, and three (3) Med-Techs. Additionally, LPA conducted a review of Resident #1's file, obtained copies of pertinent documents relevant to the investigation, and conducted a medication audit. Throughout the course of the investigation, LPA reviewed all documents obtained, conducted telephonic interviews with additional credible witnesses and other relevant parties. The following was then determined:

Continued on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Valeria Conway
LICENSING EVALUATOR SIGNATURE:	DATE: 02/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20251020160401

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: ATRIA LAS POSAS	FACILITY NUMBER: 565800476
	VISIT DATE: 02/26/2026

NARRATIVE

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Continued from LIC 9099

Regarding allegation “Staff did not treat residents with respect” the Reporting Party (RP) expressed concern that Staff #1 (S1) spoke to Resident #1 (R1) in a disrespectful manner, made uncomfortable remarks, and used R1’s ottoman while administering medication. An interview with R1 revealed that they generally has positive comments about the staff, with the exception of S1. R1 described S1 as having a lot of energy and being “an entertainer”, which at times made them feel uncomfortable. R1 also stated they did not like when S1 sat on their ottoman while administering eye drops. R1 reported that management addressed their concerns with S1 and, since that conversation, S1 has “toned down” their behavior and there have been no further issues. Interviews conducted with randomly selected residents indicated they feel respected by staff, have no concerns regarding the quality of care provided, and do not feel disrespected by any staff members. Additional residents stated that staff are kind, courteous, and have never made them feel uncomfortable. Interviews with staff, including S1, revealed that staff enjoy working at the facility. S1 denied speaking to residents in a disrespectful manner or making inappropriate remarks and stated that assistance and redirection are provided to residents as needed in a professional manner. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegation “Staff did not treat residents with respect” is deemed UNSUBSTANTIATED at this time.

No deficiency related to the allegations were cited. Exit interview conducted. A copy of the report was reviewed and provided.

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Valeria Conway
LICENSING EVALUATOR SIGNATURE:	DATE: 02/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2026

LIC9099 (FAS) - (06/04)

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