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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565800551
Report Date: 10/19/2022
Date Signed: 10/19/2022 05:17:27 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/11/2022 and conducted by Evaluator Jeannette Olson
COMPLAINT CONTROL NUMBER: 29-AS-20221011100818
FACILITY NAME:GABLES OF OJAI, THEFACILITY NUMBER:
565800551
ADMINISTRATOR:MATTEO DIGRIGOLIFACILITY TYPE:
740
ADDRESS:701 N. MONTGOMERY ST.TELEPHONE:
(805) 646-1446
CITY:OJAISTATE: CAZIP CODE:
93023
CAPACITY:118CENSUS: 77DATE:
10/19/2022
UNANNOUNCEDTIME BEGAN:
02:45 PM
MET WITH:Matteo Digrigoli, AdministratorTIME COMPLETED:
05:30 PM
ALLEGATION(S):
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Resident phone does not funtion the same as other residents
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Olson conducted a 10-Day complaint visit to the facility above. LPA met with Matteo Digrigoli, Administrator and explained the purpose of the visit. LPA requested documents and interviewed Administrator at 2:50 PM, Resident 1 (R1) at 3:20 PM, Resident 2 at 3:14 PM and Resident 3 at 3:50 PM and Recptionist at 4:50 PM.

It was alleged that Resident 1 (R1)’s phone did not have the same features as other phones in the facility. During the investigation, LPA verified residents have access to phones at the facility. LPA confirmed R1 has a phone in their room; however it is not connected to the main phone system at the facility and could not be easily added to the system. The phone in R1’s room was added on a separate phone line. In order to provide a workaround, the facility preprogramed numbers on “speed dial” to assist the resident.

Contined on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Jeannette Olson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/19/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/19/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20221011100818
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: GABLES OF OJAI, THE
FACILITY NUMBER: 565800551
VISIT DATE: 10/19/2022
NARRATIVE
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R1 stated when they call other residents in the facility, they are not able to dial an extension like the other residents can, but rather they have to call the front desk and be transferred. The facility also offered to move R1 to a different room, but R1 declined. LPA asked if the administrator can program internal resident phone numbers onto the “speed dial” function, so the R1 can call other residents directly. Interview with Receptionist revealed that that is not possible due to the system not being automated. Receptionist stated some residents can call other rooms using their extension and others cant. Some residents have to call the front office and asked to be transferred to different apartments. Based on the information obtained, a regulation was not violated and the allegation is deemed Unsubstantiated at this time.

Exit interview conducted, copy of report emailed to Administrator/Licensee.
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Jeannette Olson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/19/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/19/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2