565800551-2-7-2025-29-AS-KBUY-DEASLV-20250227125857

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 565800551
Report Date: 02/07/2025
Date Signed: 02/07/2025 04:44:14 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2025 and conducted by Evaluator Teresa Camara

COMPLAINT CONTROL NUMBER: 29-AS-20250206161442

FACILITY NAME:	GABLES OF OJAI, THE		FACILITY NUMBER:	565800551
ADMINISTRATOR:	CHRISTINE FENN		FACILITY TYPE:	740
ADDRESS:	701 N. MONTGOMERY ST.		TELEPHONE:	(805) 646-1446
CITY:	OJAI	STATE: CA	ZIP CODE:	93023
CAPACITY:	118	CENSUS: 64	DATE:	02/07/2025
		UNANNOUNCED	TIME BEGAN:	11:21 AM
MET WITH:	DeeDee Heninger		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Staff do not have planned activities for the residents
Staff interfered with a resident's religious beliefs
Staff interfered with the residents visitations

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Teresa Camara conducted an initial complaint investigation visit. LPA met with Executive Director (ED) DeeDee Heninger and explained the reason for the visit.

LPA interviewed ED starting at 11:30 a.m. LPA reviewed pertinent documents at 1:42 p.m. LPA interviewed staff 1 (S1) at 1:13 p.m. and staff 2 (S2) at 2:19 p.m. LPA interviewed Resident 1 (R1) at 2:02 p.m., attempted to interview Resident 2 (R2) at 1:55 p.m. and interviewed Resident 3 (R3) at 2:25 p.m.

Allegation: Staff do not have planned activities for the residents
LPA reviewed the activities schedules for the assisted living (AL) and memory care (MC) residents. Some of the entertainment and event activities are held only in AL or sometimes only in MC. During those events, the MC residents are brought over to AL if they want to join in and the same happens with AL residents going to

(continued on LIC9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Teresa Camara
LICENSING EVALUATOR SIGNATURE:	DATE: 02/07/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20250206161442

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: GABLES OF OJAI, THE	FACILITY NUMBER: 565800551
	VISIT DATE: 02/07/2025

NARRATIVE

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(continued from LIC9099)

MC. Just this week there was a sing along event in MC where AL residents joined as well. LPA confirmed with R1 when they want to go to an event in AL the staff take R1 to the event. LPA confirmed with staff that when MC residents want to go to events in AL they take them over to AL and stay with them. Based on interviews and records review, this allegation is deemed Unsubstantiated at this time.

Allegation: Staff interfered with a residents' religious beliefs.
R1 had an arrangement with a friend who attended the same church. The friend would pick up R1, take R1 to church, and bring R1 back to the facility after church services. R1's ambulatory condition declined and R1's friend was not comfortable transporting R1. The facility then started taking R1 to church, meeting up with R1's friend and leaving R1 with the friend. After church services the facility staff would pick up R1. However, R1's friend was not meeting up with staff to receive R1. If R1's friend is not available or no-shows, they take R1 back to the facility. They have offered R1 virtual church service but R1 does not enjoy it. The Resident Services Director is currently searching for a priest in the area who would be willing to give R1 communion at the facility. R1 stated, while they would prefer to go to church, they would also enjoy having a priest visit and give communion. R1's needs and services plan indicates church drives are offered when available. They also offer a bible study group and virtual church services. Based on interviews and records reviewed, this allegation is deemed Unsubstantiated at this time.

Allegation: Staff interfered with the residents visitations.
The facility has an open door policy for family and friends of residents. They ask visitors to be in good health (no viral symptoms) and to sign in and out at the front door. Any volunteers at the facility, such as entertainment or art teachers, must complete a volunteer form in order to be at the facility. The facility recently had an issue with a former uninvited employee coming to the facility, pushing residents around in their wheelchairs and going into residents' apartments. The former employee would visit the facility on Sundays when there are no directors working. In an effort to ensure the safety of residents, the ED has informed the former employee they are not welcome back at the facility and any further visits will be considered trespassing. Based on this information, the allegation is deemed Unsubstantiated at this time.

No deficiencies observed. Exit interview conducted and report issued.

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Teresa Camara
LICENSING EVALUATOR SIGNATURE:	DATE: 02/07/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2025

LIC9099 (FAS) - (06/04)

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