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32 | Regarding the allegations: 1.) Staff is not preventing residents from being harassed by others while in care. It was alleged that staff did not prevent Resident #1 (R1) from being harassed by Resident #2 (R2) in the dining room. Interviews with staff revealed that in December 2025, R1 and R2 did have a verbal altercation/confrontation in the dining area and staff immediately intervened and separated both R1 and R2. Interviews with Staff #1 (S1) revealed that staff were aware of the issues between R1 and R2 and did take preventative measures to minimize conflict between R1 and R2 such as asking R1 and R2 for the option of moving rooms to differing hallways. Interviews with staff revealed that staff identify, intervene and deescalate if there are conflicts between residents. The information obtained during the investigation did not include sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time.
2.) Staff do not safeguard resident's personal belongings. It was alleged that staff did not ensure that R1’s personal belongings were safeguarded. Interview with S1 revealed that R1 and R2 had conflict amongst themselves and R2 entered R1’s room and possibly moved items around. S1 stated that facility staff inspected R1’s room after being notified of the issue and it was confirmed that no items were stolen or misplaced when R2 entered R1’s room. Furthermore, S1 explained that conversations and meetings were held with both R1 and R2 regarding their conflict and staff were able to intervene and defuse the conflict. The information obtained during the investigation did not include sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time.
3.) Staff do not treat resident with dignity or respect. It was alleged that staff are not treating R1 with dignity or respect in relation to the above noted incident involving both R1 and R2. Interview with staff revealed concerns regarding staff, R1 and R2 have been resolved. Resident interviews revealed that staff are helpful and treat residents with respect. Interviews with residents did not voice any concerns regarding staff. The information obtained during the investigation did not include sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time.
Exit interview conducted with Cindy Gambill. . A copy of the report was provided. |