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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565801978
Report Date: 02/12/2026
Date Signed: 02/12/2026 10:57:03 AM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2026 and conducted by Evaluator Esther Cortez
COMPLAINT CONTROL NUMBER: 29-AS-20260211142140
FACILITY NAME:FAMILYCARE COTTAGE IVFACILITY NUMBER:
565801978
ADMINISTRATOR:DEBRA BRYANTFACILITY TYPE:
740
ADDRESS:825 CALLE CEDROTELEPHONE:
(805) 380-4108
CITY:THOUSAND OAKSSTATE: CAZIP CODE:
91360
CAPACITY:6CENSUS: 5DATE:
02/12/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Magdalena Garcia -Administrator AssistantTIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee did not provide responsible party with a refund as required.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA), Esther Cortez conducted an unannounced initial 10-day complaint visit for the above allegation. Upon arrival, LPA met with Administrator Assistant Magdalena "Maggie" Garcia and was explained the reason for the visit. Licensee Debra Bryant arrived at approximately 10:30a.m. Entrance interview conducted.

On 02/11/2026, the Department received a complaint alleging that “Licensee did not provide responsible party with a refund as required.” During today's visit, the LPA interviewed the Administrator Assistant (AA), Licensee and obtained a copy of the facilities current client roster which per the AA has been the same roster since 09/22/2025 . Interview with the AA and Licensee revealed that Resident 1, whom the complaint is in reference did not reside at this facility. Based on the information obtained, the allegations are deemed UNFOUNDED at this time. A finding of unfounded means that the allegation is either false, could not have happened, and/or is without a reasonable basis.Exit interview conducted. A copy of the report was provided.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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