<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565802133
Report Date: 04/07/2026
Date Signed: 04/07/2026 02:39:30 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/15/2025 and conducted by Evaluator Emily Peraldi
COMPLAINT CONTROL NUMBER: 29-AS-20251215082724
FACILITY NAME:ROSE GARDEN MANOR IVFACILITY NUMBER:
565802133
ADMINISTRATOR:SORATORIO, AMALIAFACILITY TYPE:
740
ADDRESS:745 BERKSHIRE PLACETELEPHONE:
(805) 246-5148
CITY:OXNARDSTATE: CAZIP CODE:
93033
CAPACITY:6CENSUS: 5DATE:
04/07/2026
UNANNOUNCEDTIME BEGAN:
01:25 PM
MET WITH:Amalia Soratorio TIME COMPLETED:
02:50 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff is not allowing resident to have phone calls with family members.
Resident was not permitted to visit privately with their visitor.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Emily Peraldi conducted an unannounced subsequent complaint visit to this facility. At 1:25 p.m., the LPA met with staff and explained the reason for the visit. At 1:57 p.m., the Licensee, Amalia Soratorio arrived at the facility.

During the initial visit conducted on 12/23/2025, between 11:00 a.m. and 1:30 p.m., the LPA conducted a physical plant tour and conducted interviews with the Licensee, two (2) staff and five (5) clients. During today’s visit the LPA conducted a physical plant tour and an interview with Client #1 (C1). During both visits, the LPA obtained copies of pertinent documents.


Continued on LIC 9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Emily Peraldi
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20251215082724
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: ROSE GARDEN MANOR IV
FACILITY NUMBER: 565802133
VISIT DATE: 04/07/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Regarding the allegations: 1.) Staff is not allowing resident to have phone calls with family members. 2.) Resident was not permitted to visit privately with their visitor. It was alleged that Client #1 (C1) was not allowed to receive phone calls or visit privately with a family member. Interviews with C1 revealed indifferences and uncertainty of maintaining communication or having visitation with a certain family member. Throughout both interviews with C1, C1 did not state that the indifference or refusal to see said family member is due to the Licensee’s rules or influence. Interview with the Licensee revealed that facility staff do not restrict phone calls or visitation. The Licensee stated that the clients have the right to phone calls and visitation but it’s also their right to refuse visitation or phone calls. The LPA reminded the Licensee that facility staff cannot restrict visitation or phone calls unless there are legal documents such as a restraining order in place. The LPA reminded the Licensee to keep a copy of such legal documents in resident’s files. The information obtained during the investigation did not include evidence sufficient to corroborate the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are deemed Unsubstantiated at this time.
Exit interview conducted. A copy of the report was issued.
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Emily Peraldi
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2