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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565802472
Report Date: 05/13/2025
Date Signed: 05/13/2025 05:52:39 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/28/2024 and conducted by Evaluator Esther Cortez
COMPLAINT CONTROL NUMBER: 29-AS-20240628132104
FACILITY NAME:VENTURA GRAND CHATEAUFACILITY NUMBER:
565802472
ADMINISTRATOR:MICHAEL DIMAGUILAFACILITY TYPE:
740
ADDRESS:5430 TELEGRAPH ROADTELEPHONE:
(805) 642-2567
CITY:VENTURASTATE: CAZIP CODE:
93003
CAPACITY:49CENSUS: 31DATE:
05/13/2025
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Sean BeharryTIME COMPLETED:
06:00 PM
ALLEGATION(S):
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Staff did not treat residents with dignity and respect
Staff did not provide a safe and comfortable environment for residents
Staff member handles residents in a rough manner
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Esther Cortez conducted an unannounced initial subsequent complaint visit for the above allegations. Upon arrival, LPA met with Administrator Sean Beharry and was explained the reason for the visit. Administrator Sean Beharry left approxiamtely at 4:35 p.m. and authorized Assistant Administrator Jen Diaz to review and sign the report.

On 07/01/2024, between 06:10 p.m. and 7:15 p.m., the LPA interviewed two (2) staff, and obtained copies of pertinent documents relevant to the investigation. During today's visit between 11:45 a.m. and 4:30 p.m. the LPA conducted nine (9) staff interviews, sucessfully interviewed three (3) residents, attempted to interviewed three (3) additional residents, toured the facility, conducted a file review of S1's file and collected pertinent documents relevant to the investigation.

Report will continue on LIC9099-C, 2ND PAGE.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 29-AS-20240628132104
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: VENTURA GRAND CHATEAU
FACILITY NUMBER: 565802472
VISIT DATE: 05/13/2025
NARRATIVE
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Regarding the allegations, “Staff did not treat residents with dignity and respect, Staff did not provide a safe and comfortable environment for residents and Staff member handles residents in a rough manner,” it is the concern of the reporting party that Staff 1 (S1) is not very friendly to the residents, lacks respect in their treatment of them, behaves harshly, shows impatience, handles residents roughly, that certain residents are fearful of S1, and are unhappy when S1 is around. It was further reported that on 06/27/2024, S1 was witnessed roughly grabbing a resident (name unknown, no injuries reported). Interviews conducted with staff revealed that majority of the staff interviewed have witnessed S1, handling the residents in a rough manner by pulling them, yelling at the residents, not allowing residents to wandered around the facility freely and not treating them with respect. Some staff went to say they have witnessed S1 hit some of the residents (No injuries were reported). Interview with Administrator Sean Beharry confirmed that residents, staff and resident’s family members have voiced concerns regarding S1 and how they treat the residents. File review revealed that personal rights have been previously addressed with S1. S1 was interviewed and denied the allegations. However, based on statements from witnesses, the allegations listed above are deemed Substantiated at this time.

Pursuant to Title 22 Division 6 Chapter 8 of the CA Code of Regulations, the following deficiency was cited (refer to LIC 9099-D).



Exit Interview conducted. A copy of the report and appeal rights were issued.
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/28/2024 and conducted by Evaluator Esther Cortez
COMPLAINT CONTROL NUMBER: 29-AS-20240628132104

FACILITY NAME:VENTURA GRAND CHATEAUFACILITY NUMBER:
565802472
ADMINISTRATOR:MICHAEL DIMAGUILAFACILITY TYPE:
740
ADDRESS:5430 TELEGRAPH ROADTELEPHONE:
(805) 642-2567
CITY:VENTURASTATE: CAZIP CODE:
93003
CAPACITY:49CENSUS: 31DATE:
05/13/2025
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Sean BeharryTIME COMPLETED:
06:00 PM
ALLEGATION(S):
1
2
3
4
5
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7
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9
Staff member did not provide resident with clean linen
INVESTIGATION FINDINGS:
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2
3
4
5
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7
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9
10
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13
Licensing Program Analyst (LPA), Esther Cortez conducted an unannounced initial subsequent complaint visit for the above allegations. Upon arrival, LPA met with Administrator Sean Beharry and was explained the reason for the visit. Administrator Sean Beharry left approxiamtely at 4:35 p.m. and authorized Assistant Administrator Jen Diaz to review and sign the report.

On 07/01/2024, between 06:10 p.m. and 7:15 p.m., the LPA interviewed two (2) staff, and obtained copies of pertinent documents relevant to the investigation. During today's visit between 11:45 a.m. and 4:30 p.m. the LPA conducted nine (9) staff interviews, sucessfully interviewed three (3) residents, attempted to interviewed three (3) additional residents, toured the facility and collected pertinent documents relevant to the investigation.

Report will continue on LIC9099-C, 2ND PAGE.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 29-AS-20240628132104
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: VENTURA GRAND CHATEAU
FACILITY NUMBER: 565802472
VISIT DATE: 05/13/2025
NARRATIVE
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Regarding the allegation, “Staff member did not provide resident with clean linen,” it is the concern of the reporting party that S1 retaliated against a resident by not providing a top sheet for them but providing one for their roommate. Date was not provided. To investigate the allegation, the LPA conducted interviews with Staff, residents, and resident’s; however, the individuals were not present during the incident and therefore, could not offer sufficient information regarding whether it did or did not occur. Staff further revealed that even though S1 is not a good care giver, they are a good housekeeper. S1 was interviewed, denied allegation and further revealed that it is not part of their responsibility to make the resident’s beds, unless they are instructed to and if so they ensure that the resident’s beds are properly made with all the bedsheets. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time.

Exit interview conducted. Report Provided.

SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 29-AS-20240628132104
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: VENTURA GRAND CHATEAU
FACILITY NUMBER: 565802472
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/13/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/14/2025
Section Cited
CCR
87468.1(a)(1)
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87468.1 Personal Rights of Residents in All Facilities (a) Residents .. shall have all of the following personal rights: (1) To be accorded dignity in their personal relationships with staff,(... This requirement was not met as evidenced by:
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Licensee has agreed to dedvelop a plan how they are going to ensure the health and safety of the residents and provide to the LPA by the end of day on 5/14/2025. Plan shall be detailed.
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Based on interviews, the licensee did not comply with the section cited above as witnesses stated residents are not treated with respect, by S1 which poses an immidiate health and safety risk to resident in care.
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Type A
05/14/2025
Section Cited
CCR
87468.1(a)(3)
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(3) To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature, such as withholding residents’ money or interfering with daily living functions such as eating, sleeping, or elimination. This requirement was not met as evidenced by:
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Licensee has agreed to dedvelop a plan how they are going to ensure the health and safety of the residents and how they are going to ensure their personal rights are not bing infringed upon and submit to the LPA by the end of day on 5/14/2025. Plan shall be detailed.
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Based on interviews the Licensee did not comply with the regulation above, as witnesses stated residents are being handled roughly, pulled, and hit by S1 which is an immediate health, saftey and personal rights risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5