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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565802472
Report Date: 07/14/2025
Date Signed: 07/15/2025 02:43:59 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/16/2025 and conducted by Evaluator Teresa Camara
COMPLAINT CONTROL NUMBER: 29-AS-20250516101038
FACILITY NAME:VENTURA GRAND CHATEAUFACILITY NUMBER:
565802472
ADMINISTRATOR:SEAN BEHARRYFACILITY TYPE:
740
ADDRESS:5430 TELEGRAPH ROADTELEPHONE:
(805) 642-2567
CITY:VENTURASTATE: CAZIP CODE:
93003
CAPACITY:49CENSUS: 35DATE:
07/14/2025
UNANNOUNCEDTIME BEGAN:
02:50 PM
MET WITH:Jennifer DiazTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Residents are being left in soiled depends/clothes for an extended period of time
Staff are putting residents to bed at an early time
Residents are not being checked on/repositioned every 2 hours
Staff are not providing residents nutritious meals
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Teresa Camara conducted a subsequent complaint investigation visit regarding the above noted allegations. LPA met with medication technician (MT) supervisor Jennifer Diaz and explained the reason for the visit. The MT called the administrator Sean Beharry who was at the hospital and could not return to the facility. The administrator authorized the MT to sign the report.

On 5/20/2025, LPA conducted interviews with seven (7) staff and reviewed documents. During today's visit 7/14/2025, LPA met with the MT and interviewed staff and a witness starting at 2:57 p.m.


(continued on LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Teresa Camara
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20250516101038
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: VENTURA GRAND CHATEAU
FACILITY NUMBER: 565802472
VISIT DATE: 07/14/2025
NARRATIVE
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(continued from LIC9099)

Regarding the allegations "Residents are not being checked on/repositioned every 2 hours" and "Residents are being left in soiled depends/clothes for an extended period of time": LPA interviewed staff who stated the residents who require repositioning are checked on and repositioned every two hours. Staff stated all the residents who require incontinence care are checked on and changed every two (2) hours. LPA interviewed a hospice nurse who has patients at the facility and the nurse stated they have not observed any residents at the facility left in soiled briefs and the nurse has not seen any evidence of residents not being repositioned, such as wounds. Based on these interviews these allegations are deemed UNSUBSTANTIATED at this time.

Regarding the allegation "Staff are putting residents to bed at an early time": LPA interviewed staff who stated they start putting residents to bed around 7:00 p.m. They first put those to bed who seem very tired and might already be dozing off in their chairs. Then they start helping other residents to bed by 8:30 p.m. If a resident resists and wants to stay up they can do so but most residents are ready for bed around 8:30 p.m. Based on interviews this allegation is deemed UNSUBSTANTIATED at this time.

Regarding the allegation "Staff are not providing residents nutritious meals": LPA interviewed staff who stated the residents' heaviest meal is at lunch. Breakfast and dinner are lighter meals but nutritious. For instance, lunch was ham, yams, and mixed vegetables. For dinner tonight they are serving soup, grilled cheese, salad, and watermelon. Residents will be offered snacks during the afternoon and evening which may be peanut butter and jelly, ice cream, milk with cookies, pudding, etc. Staff stated they observe the facility serves vegetables and fruit with lunch and dinner. Residents can have fruit as snacks as well. Based on interviews this allegation is deemed UNSUBSTANTIATED at this time.

No deficiencies observed. Exit interview conducted and report issued.
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Teresa Camara
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2