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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565802472
Report Date: 09/24/2025
Date Signed: 09/24/2025 03:39:36 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/16/2025 and conducted by Evaluator Esther Cortez
COMPLAINT CONTROL NUMBER: 29-AS-20250916103016
FACILITY NAME:VENTURA GRAND CHATEAUFACILITY NUMBER:
565802472
ADMINISTRATOR:SEAN BEHARRYFACILITY TYPE:
740
ADDRESS:5430 TELEGRAPH ROADTELEPHONE:
(805) 642-2567
CITY:VENTURASTATE: CAZIP CODE:
93003
CAPACITY:49CENSUS: 38DATE:
09/24/2025
UNANNOUNCEDTIME BEGAN:
11:40 AM
MET WITH:Sean BeharryTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Illegal Eviction
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Esther Cortez arrived at the facility unannounced to conduct an initial complaint investigation at 11:40 AM. Upon arrival, LPA met with Administrator Sean Beharry and informed them of the reason of the visit.

On 09/18/25, LPA Cortez interviewed Licensee representative Michael Dimaguila and Administrator Sean Beharry, conducted a file review, and obtained copies of pertinent documents relevant to the investigation. During today's visit the LPA conducted a file review, interviewed Licensee representative telephonically, conducted interviews with the Admnistrator, one (1) staff, three (3) residents and attemted to interview Resident #1 (R1).

Report will continue on LIC9099-C, 2nd page.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 29-AS-20250916103016
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: VENTURA GRAND CHATEAU
FACILITY NUMBER: 565802472
VISIT DATE: 09/24/2025
NARRATIVE
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It was alleged that Resident #1 (R1) and/or their POA was issued an unlawful eviction notice on 09/01/2025. LPA reviewed the eviction notice dated 09/01/2025 which indicated the reasons for eviction were that “the resident’s needs have changed, and the facility can longer meet those needs and continued noncompliance with facility policies that results in a danger to the health, safety, or welfare of the residents or others.”

LPA’s review of the eviction notice reflected that the eviction notice was not in compliance with Title 22 due to the eviction not containing specific facts to permit determination of the date, place, witnesses, and circumstances concerning the reasons for the eviction. The eviction notice did not contain a statement informing residents of their right to file a complaint with the licensing agency, as specified in Section 87468, subsection (a)(4), including the name, address and telephone number of the licensing office with whom the licensee normally conducts business, and the State Long Term Care Ombudsman office. The eviction notice did not have the following exact statement as specified in Health and Safety Code Section 1569.683(a)(4): "In order to evict a resident who remains in the facility after the effective date of the eviction, the residential care facility for the elderly must file an unlawful detainer action in superior court and receive a written judgment signed by a judge. If the facility pursues the unlawful detainer action, you must be served with a summons and complaint. You have the right to contest the eviction in writing and through a hearing." Additionally, the facility did not send a written report to the licensing agency within five (5) days of issuing the eviction notice. Furthermore, the eviction notice did not provide what higher level of care R1 needed that could not be provided by the facility. File review indicated R1’s behaviors have been consistent over their time at the facility. R1’s last assessment on file is dated 11/10/22.

Phone interview with Licensee representative during today’s visit revealed that R1’s POA received R1’s charting notes of the incidents reflecting non-compliance of the facilities policies on 09/09/25, after written documentation of the dates and times of any incidents R1 was “being accused of” was requested by the POA and not included in the eviction notice. Based on the information gathered, the above allegation “illegal eviction” is deemed SUBSTANTIATED at this time.

Pursuant to Title 22, CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D).

Exit interview conducted. A copy of the report and appeal rights were issued.

SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 29-AS-20250916103016
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: VENTURA GRAND CHATEAU
FACILITY NUMBER: 565802472
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/24/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/26/0877
Section Cited
CCR
87224(d)
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Eviction Procedures. (d) The licensee shall set forth in the notice to quit the reasons relied upon for the eviction with specific facts to permit determination of the date, place, witnesses, and circumstances concerning those reasons. This requirement is not met as evidenced by:
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Administrator agreed to do the following:
1.Rescind the eviction notice within the next 24 hours. This must be done in writing. Submit proof to CCL by 09/26/2025.
2.If still proceedign with eviction, create a valid eviction notice for R1 and submit the eviction notice to CCL for prior approval.
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Based on interviews, and record review, licensee did not meet with the section above by not including date, place, witnesses, and circumstances surrounding the concerns of the eviction, which causes a potential personal rights violation to residents in care
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3