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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565850112
Report Date: 08/20/2025
Date Signed: 08/20/2025 02:12:45 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/06/2025 and conducted by Evaluator Emily Peraldi
COMPLAINT CONTROL NUMBER: 29-AS-20250306091802
FACILITY NAME:REGENCY PALMS OXNARDFACILITY NUMBER:
565850112
ADMINISTRATOR:KENNETH MAHLERFACILITY TYPE:
740
ADDRESS:1020 BISMARK WAYTELEPHONE:
(805) 247-0227
CITY:OXNARDSTATE: CAZIP CODE:
93033
CAPACITY:127CENSUS: 94DATE:
08/20/2025
UNANNOUNCEDTIME BEGAN:
10:25 AM
MET WITH:Kenneth "Ken" MahlerTIME COMPLETED:
02:20 PM
ALLEGATION(S):
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Staff did not seek timely medical care to resident in care.
Staff did not ensure resident's room was kept free of ants.
Staff did not ensure sufficient hygiene supplies were available at the facility to meet resident's care needs.
Staff did not ensure resident's bedding was kept clean.
Staff did not ensure residents were provided with sufficient food.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Emily Peraldi and Angela Barutyan conducted an unannounced subsequent complaint visit to this facility to deliver findings. At 10:25 a.m., the LPAs met with staff and explained the reason for the visit. At 10:26 a.m., the Executive Director (ED) Kenneth "Ken" Mahler met with the LPAs.

During the initial visit conducted on 03/12/2025 between 10:55 a.m. and 4:00 p.m., LPA Peraldi conducted a physical plant tour and interviews with the ED, nine (9) staff, and twelve (12) residents. During the physical plant tour, LPA Peraldi observed and inspected 22 randomly selected resident rooms throughout facility. During a subsequent visit conducted on 03/21/2025 between 9:55 a.m. and 3:35 p.m., LPA Peraldi conducted a physical plant tour and interviews with the ED, five (5) residents, and nine (9) staff. During today’s visit, the LPAs conducted a physical plant tour. The LPAs also obtained copies of pertinent documents during all visits. Continued on LIC 9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Emily Peraldi
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 29-AS-20250306091802
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: REGENCY PALMS OXNARD
FACILITY NUMBER: 565850112
VISIT DATE: 08/20/2025
NARRATIVE
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Regarding the allegation: 1.) Staff did not seek timely medical care to resident in care. It was alleged that an unnamed resident had a fever in February 2025 and that staff did not seek medical treatment for the resident as the resident passed away on 02/27/2025 and complainant alleged that delay in medical care could be a factor. Per record review, only one (1) resident passed away on 02/27/2025, Resident #1 (R1). LPA Peraldi reviewed resident records for R1 and it was noted that R1 was admitted to the facility on 07/30/2021, was placed on hospice services on 07/11/2023, and had no record of hospitalizations during the alleged period. Interviews with staff and the ED did not reveal any concerns regarding staff not seeking timely medical care to residents as staff were aware of protocols and procedures and when to call emergency services. Record review revealed that on 02/25/2025, R1 had orders from their hospice agency to have daily nursing visits for five days for symptom management. Interviews with the ED and Wellness Director, Gloria Morales stated that R1 did not get hospitalized in February 2025. Due to lack of information provided by the complainant and lack of records of fevers or hospitalizations during the alleged period, the information obtained during the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time.

Regarding the allegation: 2.) Staff did not ensure resident's room was kept free of ants. It was alleged that an unnamed resident had ants on their body when staff would change their diaper. All staff interviews revealed that ants had not been observed on residents’ bodies or in residents’ rooms, however three (3) out of eighteen (18) interviews with staff revealed that they had heard of ants on a resident in the past. Specific details or time frames of the incidents could not be provided. During physical plant tours conducted on 03/12/2025, 03/21/2025 and 08/20/2025, the LPAs did not observe ants or insects inside resident rooms. The information obtained during the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time.

Regarding the allegations: 3.) Staff did not ensure sufficient hygiene supplies were available at the facility to meet resident's care needs. 4.) Staff did not ensure resident's bedding was kept clean. It was alleged that the facility had insufficient amount of basic hygiene supplies which led to residents having urine-soaked bedsheets. Interviews with staff revealed that families provide majority of incontinence and hygiene supplies, however, the facility does have a storage room which holds incontinence and hygiene supplies if needed. Continued on LIC 9099-C.
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Emily Peraldi
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 29-AS-20250306091802
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: REGENCY PALMS OXNARD
FACILITY NUMBER: 565850112
VISIT DATE: 08/20/2025
NARRATIVE
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The LPAs observed hygiene products supplied by residents/responsible parties stored in resident rooms. The LPAs also observed the storage room which had sufficient supplies of basic hygiene items such as diapers, bed pads, wipes, PPE, mattress covers, extra bed sheets, and disposable underwear. Interview with the ED revealed that the facility does provide hygiene and incontinence supplies if families do not provide it or if a resident’s supply runs out. During physical plant tours conducted on 03/12/2025, 03/21/2025 and 08/20/2025, the LPAs did not observe soiled bed sheets in resident rooms. All bed sheets and bed pads observed were clean and dry. The information obtained during the investigation did not include evidence sufficient to corroborate the allegations. Although the allegations may have happened or are valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time.


Regarding the allegation: 5.) Staff did not ensure residents were provided with sufficient food. It was alleged that the facility provided inadequate amounts of food to residents in care. Seventeen (17) out of seventeen (17) residents interviewed did not express any immediate concerns regarding the quantity of the food or the food service. Eighteen (18) out of eighteen (18) staff interviews conducted did not reveal any immediate concerns regarding the quantity of food served. Interview with the Dietary Director revealed that the food delivery company, Sysco, deliveries large quantities of perishable and non-perishable foods once a week on Wednesdays. The Dietary Director explained that if the facility needs more food in between deliveries, the facility staff will call Sysco or go to the grocery store to get more food. During physical plant tours conducted on 03/12/2025, 03/21/2025 and 08/20/2025, the LPAs observed the facility to have sufficient amounts of perishable and non-perishable foods. The LPAs also observed a sufficient amount of snacks available for residents. The information obtained during the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time.

Exit interview conducted. A copy of the report was provided.
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Emily Peraldi
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3